Shannon who sold us the batteries was very helpful and knew what he was talking about. What ever question we asked if he couldn’t answer it he would get back to us asap. We had to wait a while to get... See more
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See what reviewers are saying
National Grid prioritises installations over support. They did a failed batery installation for me and after 2.5 months still nothing from them on fixing the issue. Please realise if you get a proble... See more
Pathetic purchased an ecactus solar battery and it failed… 2 months later replacement arrives… 1 more month later still not fixed… purchased from canberra salesman numerous calls emails get same run... See more
we had our 3.6 kw system installed in Sept 2019 after talking to Craig from national grid support and after a bit of a misunderstanding about install it was worked out. couldn't be happier, wonde... See more
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Company details
About National Grid Support Service
Written by the company
About us
Solar Power Support Service. Upgrades and Battery Storage.
Contact info
4 Pearl Street, 7009, Derwent Park, Australia
- 1300655808
- support@nationalgridsupport.com.au
- nationalgridsupport.com.au
3.7
Average
164 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Consultant fully informed me in regard…
Consultant fully informed me in regard to panels, installation, cost. Panels were installed in correct position and blend in with the roof.
November 21, 2019
Unprompted review
Reply from National Grid Support Service
Good to hear Anne, glad everything is going well!
VERY EFFICIENT FROM WORD GO
VERY EFFICIENT FROM WORD GO, COMMUNICATION EXCELLENT, TIME KEEPING VERY GOOD A GREAT EXPERIENCE FROM OUT POINT OF VIEW
November 21, 2019
Unprompted review
Reply from National Grid Support Service
Thanks for the words Graham, we appreciate your support
Good support and resolve issues quickly
November 20, 2019
Unprompted review
Reply from National Grid Support Service
👍
I am happy with the system and the…
I am happy with the system and the services but still waiting for the responce while we are doing contract with salce person he promise to put the 7kw converter but they instal 3.5 inverter system
So i am waiting to hear back from the sales person
November 20, 2019
Unprompted review
Reply from National Grid Support Service
Thanks Shree, We are getting on top of that now, our sales rep will be in contact with you shortly to sort this out.
hi both Suzanne and I are very happy…
hi both Suzanne and I are very happy with things at the moment
happy to give you a 5 star rating
just waiting on our first statement from aurora energy
due in January
regards Gary W Ritson
November 20, 2019
Unprompted review
Reply from National Grid Support Service
Thanks for the rating Gary and Suzanne, really appreciate it.
Friendly and courteous salesmen and…
Friendly and courteous salesmen and installers. Numerous after calls regarding satisfaction and product understanding
November 18, 2019
Unprompted review
Reply from National Grid Support Service
Thanks for the support guys, always good to hear!
I AM MORE THAN PLEASED WITH OUR SOLAR…
I AM MORE THAN PLEASED WITH OUR SOLAR PANELS,AND THE INSTALLATION. OUR FIRST THREE MONTHLY HYDRO ACCOUNT HAS GONE FROM $4-36 A DAY TO $1-77 A DAY AND IT CAN ONLY GET BETTER IN THE SUMMER.
November 18, 2019
Unprompted review
Reply from National Grid Support Service
Great to hear John, we're always here if you need a hand with anything.
Solar Installation
Installers did a great job. The installation went smoothly. It took less than a day to complete the installation. Th installers cleaned up all their mess and left everything nice and tidy. The panels a working very well and we have a high solar feedback to the supply system. Has gut down our power bill quite noticeably. Well done to NGSS.
November 16, 2019
Unprompted review
Reply from National Grid Support Service
Thanks for your support Yurgen, don't hesitate to get in touch if you have any other questions
Solar system and Installation
Start to finish was a completely seamless process.
We are very happy with our new system and would easily recommend.
October 17, 2019
Unprompted review
Reply from National Grid Support Service
Thanks for your support, Brett. Looking forward to see how your system performs over summer.
Trustworthy and Reliable
A really pleasant experience from start to finish. Very happy I made the call to go green!! Finally...
October 17, 2019
Unprompted review
Reply from National Grid Support Service
Cheers Jenny, you're a legend.
Would recommend
Happy with our system. Especially the Enphase portal. Makes its all a bit more interactive. Good value for money considering the extra service and thought put into choosing the right system.
Would recommend.
October 17, 2019
Unprompted review
Reply from National Grid Support Service
Great feedback Adam, if we can help you with anything always here to take a call.
Sophisticated and professional
We put on a 10kw on your business in Byron Bay and it turned a debilitating business expense (electricity bills) into a revenue stream…. We received a credit on our bill last quarter. NGSS made the process very easy, and thank god as I am too busy to deal with incompetent organisations right now.
October 17, 2019
Unprompted review
Reply from National Grid Support Service
Thanks, Stacey. Good to see we achieved the result you were looking for.
Service was excellent the only thing I…
Service was excellent the only thing I have is no 1 has helped me with the app and very hard to connect to apart from this excited and would recommend it to people.
October 9, 2019
Unprompted review
Reply from National Grid Support Service
Hey Nathan,
Thank you for your positive review.
We have a video that we can send through to you that will help you set up the app.
Looking forward to touching base with you after summer to hear how your system has performed over the peak producing season.
Talk soon.
All good
All good. But no one could help us with the app which I think is rubbish.
October 9, 2019
Unprompted review
Reply from National Grid Support Service
Hi Greg, thanks for a mostly positive review. We are getting the video on how to config your app with your inverter sent through to you. Sorry, we couldn't help over the phone although we have a specialist in that inverter type, there are many different phone models and it will be easier to use a video guide to help you. Looking forward to checking in after summer and hearing about how your system performed greg.
very satisfied with all aspects of…
very satisfied with all aspects of installation of solar system right from phillip the sales rep thru to the contracted
electricians doing the instal, waiting for the next power bill to see what we have saved,,, thanks
October 8, 2019
Unprompted review
Reply from National Grid Support Service
Thanks for the feedback Peter, Il ensure our team receives this and look forward to hearing about that first electricity bill.
Excellent customer service from start…
Excellent customer service from start to finish. Everything was explained really thoroughly, I was surprised it was so affordable. Installation was really well planned and executed. Great follow up by NGSS.
October 7, 2019
Unprompted review
Reply from National Grid Support Service
Thank Janine. Appreciate your feedback and happy the process was made easy for you.
Easy to get along with did the job…
Easy to get along with did the job properly and I've got my solar panels working very grateful thank you very much Michael James
October 5, 2019
Unprompted review
Reply from National Grid Support Service
Great news Michael, thanks for your support.
NGS 5/5
What a nice, competent & efficient team of people. Well done from the information sharing & quote through installation & follow up.
No hesitation in recommending these guys.
Thank you all.
Deb & Kath. Bagdad Tas.
October 4, 2019
Unprompted review
Reply from National Grid Support Service
Cheers Debbie, appreciate your support. We are always here for you when you need us.
From start to finish very helpful
From start to finish very helpful, making sure what we knew were getting into as well as helping with finance options.
October 3, 2019
Unprompted review
Reply from National Grid Support Service
We are always working hard on supporting our customers at the start, end and after the work is complete. Appreciate your support Lynette.
Excellent product and service
The Salesman was friendly and knowledgeable. We were pleasantly surprised with the price. The install was conducted in a surprisingly short timeframe, with an informative step by step discussion on the process beforehand. The after sales care has been outstanding.
October 3, 2019
Unprompted review
Reply from National Grid Support Service
Thank you Chris, you have some of the best equipment we have seen installed, and happy to hear you found it affordable. Looking forward to hearing how much energy you have produced (and saved) after summer. Talk soon.
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