4 stars for great delivery service. My only grip was I didn't get any notice of what day my items were being delivered. I used the tracking service, but it said I would receive an email about the del... See more
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Review summary
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Dealt with Newcastle branch , contacts were Chris and Tony . We had an issue with a previous order which got sorted . We got great advice when choosing our doors , they had the newest specificatio... See more
Company replied
Ordered on line,the price was quite a bit cheaper than local suppliers and as l required 4 metre lengths the delivery charge was not an issue ,delivery was within a few days much quicker than they had... See more
Company replied
What a great company. I ordered from the Abercarn branch but Cardiff were also very helpful). Phone answered by a super friendly and efficient person - ( whatca joy not to have a horrible automate... See more
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Company details
- Building Materials Supplier
- also in
- Bathroom Supply Store
- Door Shop
- Home Improvement Store
- PVC Windows Supplier
- Roofing Supply Store
About National Plastics
Written by the company
Established in 1988, National Plastics are specialist suppliers of building plastics and much more! We have 29 branches around the UK and an online distribution network covering the whole country. We pride ourselves on offering superior quality plastic building products, at very competitive prices and with a service that is second to none.
Our expert team is able to supply a huge range of quality plastic building products including fascia boards and soffits, trims and architraves, bathroom wall panels, kitchen wall panels and external cladding, guttering, drainage systems, polycarbonate sheets and canopies, windows, composite doors, conservatories, EPDM rubber roofing, composite decking, roof lanterns and much more!
Contact info
Unit 5 Vantage House, Sandy Way Business Park, B77 4DU, Tamworth, United Kingdom
- 0800 227777
- help@nationalplastics.co.uk
- nationalplastics.co.uk
4.4
Excellent
2K reviews
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Replied to 100% of negative reviews
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I have still not received my order
I have still not received my order, they informed me of delays till the 14th sept, but it's now the 28th sept and I have not heard from them. I have been calling them every day for the past week and they are no longer picking up my call. I have tried to email them, but I got an email back saying my email had been block. I will be contacting my credit card company to have to get a refund now - what a faff and waste of time. I think some communication would have stopped me putting this review up. I chose to ignore the bad reviews on here before ordering but maybe I should have listened
September 28, 2026
Unprompted review
Reply from National Plastics
Good morning,
I am so sorry. The panels are still out of stock and we are waiting on the supplier. However, I have spoken to you this morning and the samples are on there way. If I can help in anyway please call and leave a message or send an email and I will responds straight away. Best regards
Customer Services
Great service good quality product and…
Great service good quality product and fast delivery the local supplier used Shepherds of Goring were exceptional very polite and a pleasure to do business with
September 15, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Great company.
Visited the Ipswich Rd, Cardiff branch for my bathroom renovation. A fabulous customer service experience! Very knowledgeable, courteous and helpful staff. My items were delivered very quickly and I was contacted by phone beforehand to update me on delivery times. They stock a wide range of goods which are of exceptional quality. Will definitely use this company again without hesitation.
September 21, 2026
Unprompted review
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Easy to order on line and delivered by…
Easy to order on line and delivered by their own staff so I could check the contents in his presence - most unusual these days!
September 18, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Received an email confirming order
Received an email confirming order, was advised that we would be told when order would be despatched. Didn't get one and arrived home one day to find the delivery propped up against our house outside in full view of the street in the rain !!!
September 9, 2026
Reply from National Plastics
Good afternoon,
I am so sorry. I will speak to the People who delivered and raise our concerns. I hope you are happy with the items themselves.
Best regards
Customer Services
Ordered new windows not happy with…
Ordered new windows not happy with the after sales service one pane of glass has a scratch which needs replacing, the handles are hard to close and open which I do believe is called a window locking mechanism
The chap fitting them is good as gold. But the after sales is crap no assistance at all the attitude is all wrong it feels like we had ur money thats it we even ordered cladding from urselfs but now wish we went to gap instead I no and anyone else who is thinking of using national plastics too think again
Iam sorry it sounds harsh but if they can't be assd so be it.
Still waiting on the new glass replacement
September 10, 2026
Unprompted review
Reply from National Plastics
Good morning,
I am sorry you have received this. However, with out knowing which branch and when it was ordered I can not investigate it for you.
Please contact me on help@nationalplastics.co.uk and I will look into this for you.
Regards
Customer Services
on time delivery Help with putting…
on time delivery Help with putting panels where I wanted them
September 16, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
First time ordering. Not the last
Everything arrived on time and as ordered.
Great products and will order again.
September 15, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
4 stars for great delivery service.
4 stars for great delivery service.
My only grip was I didn't get any notice of what day my items were being delivered. I used the tracking service, but it said I would receive an email about the delivery date/time!
September 15, 2026
Reply from National Plastics
Thank you for your review.
I am sorry you were not informed f the delivery. I will speak to the delivery branch and look into this.
However, we hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Ordered it at 8.40 pm and was delivered…
Ordered it at 8.40 pm and was delivered by 3.30 pm the following day guttering looks ok as do the clips
September 15, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Lack of Care
Bought 5 panels, every one was damaged. 4 had dents on the back which wasn't so bad, but one had to be replaced - and even the had dents in the back - no care taken with goods that people are paying good money for. Should not have to accept any damage at all really - not great.
September 3, 2026
Reply from National Plastics
Good morning,
I am sorry you have experience this. I have spoken to the delivery branch to discuss this with them. If there is anything we can do going forward please come back to me.
Best regards
Customer Services
A great speedy service and a great…
A great speedy service and a great delivery team.
September 9, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Refused to deliver
Spent a lot of time searching the net for a company to deliver UPVC fascia, many will not deliver to highlands. This said they would, placed the order, 2 days later I got a call to say they would only deliver as far as Inverness (over 100miles south of where I am) very disappointed
September 4, 2026
Reply from National Plastics
Good Morning,
I am sorry. I know you initially asked us to put the order on hold while you tried to get it transported and had to cancel. Please accept our apologies
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
After being let down by my local…
After being let down by my local supplier, I found National Plastics, put my order in and waited a few days for delivery. Great service,fast and efficient. The website was easy to find my items to order. Thank you.
August 27, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
I am surprised they are asking
I am surprised they are asking, I still haven't received my order!!
September 12, 2026
Reply from National Plastics
Good morning,
I have just checked and the samples were dispatched on the 7th via Royal Mail. They would usually take around 7-10 days to arrive. I am sorry the email has come before you have received them. Would you like us to send them again?
Best regards
Customer Services
No notice of delivery even though i'd…
No notice of delivery even though i'd emailed asking for a delivery date, items were left outiside the front of house when no one home, very lucky they were not stolen, driver could of just as easily put them behind our locked side gates.
September 7, 2026
Reply from National Plastics
Good morning,
I am sorry I can see we emailed you on the 7th to let you know that the order was coming. I am unaware of how the driver left them but I will obviously discuss this with the Manager. I don't think they would try to open a locked gate. Please accept our apologies.
Regards
Customer Services
Customer service very helpful in…
Customer service very helpful in merging two orders together to ensure batch numbers were the same.
September 7, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Guttering purchase
Ordered on line,the price was quite a bit cheaper than local suppliers and as l required 4 metre lengths the delivery charge was not an issue ,delivery was within a few days much quicker than they had advised.l would use National Plastics again
September 4, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
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