Dealt with Newcastle branch , contacts were Chris and Tony . We had an issue with a previous order which got sorted . We got great advice when choosing our doors , they had the newest specificatio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What a great company. I ordered from the Abercarn branch but Cardiff were also very helpful). Phone answered by a super friendly and efficient person - ( whatca joy not to have a horrible automate... See more
Company replied
Was trying to buy shower panels. Was given the runaround from everyone online and instore until I found National Plastics. Called their head office in Tamworth and spoke to a very friendly and very h... See more
Company replied
The advice and guidance given by Andy and Jody have made our bathroom build a Delight. I would have no hesitation in returning to them for further projects. Friendly and knowledgeable and both really... See more
Company replied
Company details
- Building Materials Supplier
- Bathroom Supply Store
- Door Shop
- Home Improvement Store
- PVC Windows Supplier
- Roofing Supply Store
About National Plastics
Written by the company
Established in 1988, National Plastics are specialist suppliers of building plastics and much more! We have 29 branches around the UK and an online distribution network covering the whole country. We pride ourselves on offering superior quality plastic building products, at very competitive prices and with a service that is second to none.
Our expert team is able to supply a huge range of quality plastic building products including fascia boards and soffits, trims and architraves, bathroom wall panels, kitchen wall panels and external cladding, guttering, drainage systems, polycarbonate sheets and canopies, windows, composite doors, conservatories, EPDM rubber roofing, composite decking, roof lanterns and much more!
Contact info
Unit 5 Vantage House, Sandy Way Business Park, B77 4DU, Tamworth, United Kingdom
- 0800 227777
- help@nationalplastics.co.uk
- nationalplastics.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service.
Excellent service communicating on the website. And quick delivery, would use again.
July 7, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
No email sent to me confirming…
No email sent to me confirming delivery,so not correct when I was told i will receive an email about date for delivery. Luckily I was at home when the materials arrived.
The driver said i was the 3rd person to comment about this on the day.
July 10, 2026
Reply from National Plastics
Thank you for your review.
I do apologise that you wasn't made aware of the delivery date, I will pass this across to our team to ensure this information is given.
Kind Regards
Customer Service Team
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Yesyesyesyes
July 3, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Absolutely terrible service!!
Absolutely terrible service!!! No communication!!!!! Delivery not on time!!! and again no communication or explanation!!! And went eventually it arrived it was short!!!!!! Won't use again!!!!!
July 8, 2026
Reply from National Plastics
Good morning,
I am sorry you have had issues. Orders do generally take around a week to arrive. The delivery branch were trying to get the order to you as quickly as possible. I understand they are in contact with you had have made you aware of what is happening,
Best regards
Customer Services
Only ordered samples …
Only ordered samples at this point but arrived in a few days of order.
Now to chose
July 7, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Great experience
Great - quick service and received what we were expecting. Looking forward to placing an order once we have made a choice.
April 9, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Easy to order on line on Sunday night &…
Easy to order on line on Sunday night & received order on Tues late am
July 7, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Overall, excellent.
The delivery took a bit longer than expected, but that was fine by me, my plastic products were delivered in good order, as per my purchase, no shortages or damages. All good.
July 6, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Amazing super fast delivery
Amazing super fast delivery. Panels as always great quality at a very reasonable price. Thanks again.
July 3, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Informing people about there order if I…
Informing people about there order if I had known it was passed to an outsider company that's only 5mins from me i would have went there
July 2, 2026
Reply from National Plastics
Good morning, We sometimes use the branches to deliver to make sure that the order arrives in good condition. I was not aware who you were ordering with or I would have suggested them to you. I am sorry.
Best regards
Customer Services
I ordered over a week ago, no news.
I ordered over a week ago but haven't heard anything yet!
July 1, 2026
Reply from National Plastics
Good afternoon,
I am sorry for the delay but I was unaware. I can see the order was placed on the 28th June and we sent it from our Warehouse on the 1st July. Because you are up in Cairndow it will take a little longer for it to get to you. Orders would usually take around a week to arrive, but this will be slightly longer because of the distance. I have asked the Courier to find out more information and I will let you know what is happening as soon as I hear back
Regards
Customer Services
Im I'm very happy of them they got a lovely product.!!!
Amazing product 👌 and very good quality.!!!
June 23, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Great product delivered on time
June 22, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Pete the Helpful
Pete at National Plastics Scunthorpe is one of the friendliest and helpful delivery drivers that’s ever been to my house!!
June 25, 2026
Unprompted review
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Taunton branch was incredibly helpful…
Taunton branch was incredibly helpful and efficient; a pleasure to do business with, from the staff at the branch to the delightfully cheerful delivery man. Recommend them unreservedly.
July 1, 2026
Unprompted review
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Firstly the company is real and based…
Firstly the company is real and based in UK
Secondly they have got customer service and landline number with human on the other side, not a chatbot.
Since order in the basket until delivery every stage is clear and safe to proceed. Once shipment left wearhouse, we get notifications about progress. Will come back and will recommend to friends and family for future shopping place of this type of products. Thanks
June 18, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Updates would have been nice but good products
I've used them before (different company) and had a great 5-star experience - this time under my own company and being delivered to my house not site like last time it wasn't as good. Took 8 days to arrive (Incl. weekend) - Chased it up after a week to find out an update, they did reply saying the Taunton branch might deliver in 2 days from that day - Might... to be fair they did, but no updates at all - if I hadn't emailed for an update I'm assuming I wouldn't have had one and on the 9th day it would have just turned up, as it happens it turned up during our little one's nap time and woke them up - we usually turn the doorbell etc off when we know a delivery window... Just small details were off, communication was non existent really and a fairly slow delivery service (Delivery guy was good!)… The products are good and the prices are right for the quality but the service has dropped on this occasion - however I will still order from them again and see if things improve next time, otherwise I'll probably look elsewhere. Edit after reply - like I said I will continue to use, but updates from the system don't seem to be coming through (also checked spam)
June 26, 2026
Reply from National Plastics
Good Morning,
Orders usually take around a week for delivery, excluding weekends. When you called I did call the branch and came back to say they were planning to deliver in two day, Which I believe is what they did. I can see the order was raised in the evening of 17/8 and I think your delivery was on the 26th. You should get a confirmation email and when the branch deliver it on our system it should send an email saying it is being delivered. I am sorry it this did not happen.
Regards
Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.