National Plastics Reviews 

2,139
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 487 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality and professional guidance, noting that the panels and materials look fantastic, feel solid, and match descriptions perfectly. Consumers also highlight the fast and efficient delivery service, mentioning helpful drivers who carefully bring heavy items directly into the property. However, some reviewers were not happy with delivery communication, noting a total lack of advance notices or shipping updates regarding their orders. A few other people also felt frustrated when products occasionally arrived damaged or snapped during transit, requiring prompt replacements from support.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast arrival times and polite... See more

Product

Customers consistently note positive experiences with product quality, describing items as fantastic, great,... See more

Order

People report positive experiences with order, highlighting that the process is straightforward and easy to... See more

Service

Consumers find service to be positive, praising the prompt delivery, helpful staff advice, and great overall... See more

Quality

Users consistently describe positive interactions with quality, expressing satisfaction with great products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dealt with Newcastle branch , contacts were Chris and Tony . We had an issue with a previous order which got sorted . We got great advice when choosing our doors , they had the newest specificatio... See more

Company replied

Rated 5 out of 5 stars

What a great company. I ordered from the Abercarn branch but Cardiff were also very helpful). Phone answered by a super friendly and efficient person - ( whatca joy not to have a horrible automate... See more

Company replied

Rated 5 out of 5 stars

The advice and guidance given by Andy and Jody have made our bathroom build a Delight. I would have no hesitation in returning to them for further projects. Friendly and knowledgeable and both really... See more

Company replied

Rated 5 out of 5 stars

Have used this company before and was very happy with the wall panels. We have since moved and we are renovating our bathroom. So I had no hesitation in using this company again. Wall panels are bea... See more

Company replied


Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Door Shop
  4. Home Improvement Store
  5. PVC Windows Supplier
  6. Roofing Supply Store

About National Plastics

Written by the company

Established in 1988, National Plastics are specialist suppliers of building plastics and much more! We have 29 branches around the UK and an online distribution network covering the whole country. We pride ourselves on offering superior quality plastic building products, at very competitive prices and with a service that is second to none.

Our expert team is able to supply a huge range of quality plastic building products including fascia boards and soffits, trims and architraves, bathroom wall panels, kitchen wall panels and external cladding, guttering, drainage systems, polycarbonate sheets and canopies, windows, composite doors, conservatories, EPDM rubber roofing, composite decking, roof lanterns and much more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(2,139)

449 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Customer service very helpful in…

Customer service very helpful in merging two orders together to ensure batch numbers were the same.

September 7, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Guttering purchase

Ordered on line,the price was quite a bit cheaper than local suppliers and as l required 4 metre lengths the delivery charge was not an issue ,delivery was within a few days much quicker than they had advised.l would use National Plastics again

September 4, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

very good promt delivery

February 17, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

excellent service very fast delivery…

excellent service very fast delivery hundred percent faultless service would buy again

September 4, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Ordered on line

Ordered on line
Had a message saying order received and would inform me of the delivery date and time.
My order arrived on the date and time
Delivery driver very polite and courteous
Very satisfied from start to finish
J morgan laleston

September 3, 2026
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Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Easy to order

Easy to order, delivered on time,friendly driver.👍👍👍👍👍

September 2, 2026
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Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Fast delivery and no damage and well…

Fast delivery and no damage and well packaged

September 2, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Good product and fast delivery

Good product and fast delivery

September 1, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great service

Great service, Delivered on time, Polite driver , A credit to the Weston Super Mare branch,

September 2, 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Good products fast delivery

Good products, fast delivery

August 26, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 4 out of 5 stars

Shower panels

Materials met the specification as described. Arrived on time and in good condition.
The delivery company / driver was helpful.

August 27, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 3 out of 5 stars

A few issues with order

No advice received when delivery was dispatched.
Driver said he would have left delivery on drive if nobody home.
Order incomplete - had to return to depot to collect so not due to stock shortage.
Customer service did ring back to apologise.
Website needs updating re deliveries.

August 26, 2026
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Reply from National Plastics

Good Morning,

I am sorry. I have spoken to the branch and I understand they came out with the missing parts straight away and I hope you have everything you need now.

Best regards
Customer Services

Rated 5 out of 5 stars

Great Product and excellent delivery thank you

Great product so happy with the acoustic boards, they look amazing.
Great delivery as well I live in a flat and the delivery driver made sure they were delivered right into our property.
Great product and excellent delivery what more can you ask for.

August 5, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great service very well packaged

Great service very well packaged

August 25, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Mark was a great help and I managed to…

Mark was a great help and I managed to get the trim I was looking for and gave me great advice. I would definitely use them if needed again and would thoroughly recommend them to friends and colleagues.

August 28, 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 4 out of 5 stars

Samples arrived quickly

Samples arrived quite quickly but we are still at the decision stage

August 24, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Top marks Plymouth.

Visited Plymouth Branch to order Windows. Andy was really helpful and knowledgeable. He quoted and advised me on spec and regulations and made the whole experience a pleasure with a professional and lighthearted approach. Thanks.

August 11, 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 1 out of 5 stars

Absolutely abysmal customer service

Absolutely abysmal customer service. Didn't do what they said they would and left me having to chase them up several times with the end result, after 4 weeks, being that I couldn't get what I needed after all.

In response to reply. There is no order number.
This was St Johns branch. I made an in branch enquiry about bitumous roofing. Was told I would be contacted when they knew cost/availability. I wasn't contacted and had to chase it up. I then requested the items, was told it would be 4 to 5 days. Called after 6 days to be told it would be chased up. I requested to be contacted with an ETA via email. Nothing. Called today, 2 weeks later, to be told it's not available. Absolute joke.

In response to 2nd reply.

Not once have they apologised to me or appeared to be particularly bothered. The apology means nothing and I'm past caring about it now.

August 27, 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Good afternoon,

I am sorry. I have spoken with the branch and they have apologised. I know they have been short staffed but I am aware that in between you placing the order, the manufacturer went out of stock. This is not something we can make allowances for but I am sorry for any lack of communication.

Regards
Customer Services

Rated 1 out of 5 stars

Ordered three sheets of wet wall

Ordered three sheets of wet wall, not sure who does the deliveries or if they were even to blame. Not one panel was undamaged on arrival. The sheets had been strapped down at some point and the straps had crushed the edges and snapped off four 2inch long symmetrical marks on one of the sheets, a crack and boot prints over another, and another with not a single corner still square or edge undamaged. The emails and website even make it clear they expect damage, they enforce it must be checked within x hours, don't sign for it unless checked etc. Yet they do F'all to package it properly for shipment. This is not the couriers fault. DO NOT BUY FROM THESE GUYS IF YOU NEED FULL UNDAMAGED SHEETS!.. I genuinely got what I needed from the sheets by 4mm, by working around the damage. I got lucky.

August 21, 2026
National Plastics logo

Reply from National Plastics

Good morning,

I am so sorry you have received these. I have let the Area Manager and the National Sales Manager know and I am aware they are looking into it.
If I can help in any way please come back to me.

Regards
Customer Services

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