National Plastics Reviews 

2,112
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 507 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally high quality of the products and the friendly, helpful guidance provided throughout the entire ordering process. Consumers also strongly point out the remarkably fast and reliable delivery service, noting that purchases frequently arrive well ahead of schedule with great care. However, some people mentioned that a few items arrived damaged in transit or experienced unexpected delivery delays that required prompt attention. Some reviewers were not happy with occasional communication challenges regarding out-of-stock parts and a noticeable lack of timely status updates.

What people talk about most

Delivery service

Customers report positive experiences with delivery service, frequently praising the fast shipping times and... See more

Product

Users describe positive interactions with product, highlighting great quality, competitive prices, and items... See more

Order

Customers consistently note positive experiences with order processes being straightforward and easy to... See more

Service

Clients share positive opinions on service, highlighting top-class assistance both in store and online.... See more

Quality

Consumers find quality to be positive and consistently praise the products. Reviewers highlight that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dealt with Newcastle branch , contacts were Chris and Tony . We had an issue with a previous order which got sorted . We got great advice when choosing our doors , they had the newest specificatio... See more

Company replied

Rated 5 out of 5 stars

What a great company. I ordered from the Abercarn branch but Cardiff were also very helpful). Phone answered by a super friendly and efficient person - ( whatca joy not to have a horrible automate... See more

Company replied

Rated 5 out of 5 stars

Was trying to buy shower panels. Was given the runaround from everyone online and instore until I found National Plastics. Called their head office in Tamworth and spoke to a very friendly and very h... See more

Company replied

Rated 5 out of 5 stars

The advice and guidance given by Andy and Jody have made our bathroom build a Delight. I would have no hesitation in returning to them for further projects. Friendly and knowledgeable and both really... See more

Company replied


Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Door Shop
  4. Home Improvement Store
  5. PVC Windows Supplier
  6. Roofing Supply Store

About National Plastics

Written by the company

Established in 1988, National Plastics are specialist suppliers of building plastics and much more! We have 29 branches around the UK and an online distribution network covering the whole country. We pride ourselves on offering superior quality plastic building products, at very competitive prices and with a service that is second to none.

Our expert team is able to supply a huge range of quality plastic building products including fascia boards and soffits, trims and architraves, bathroom wall panels, kitchen wall panels and external cladding, guttering, drainage systems, polycarbonate sheets and canopies, windows, composite doors, conservatories, EPDM rubber roofing, composite decking, roof lanterns and much more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(2,112)

482 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery and good quality 👌

Quick delivery and good quality 👌

April 28, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Urgent requirement

I needed the goods ASAP as we had been badly let down by our builders so after ringing the helpline I did as they suggested and emailed my request for fast delivery and the goods were with us in record time. I found the helpdesk very polite and able to help me in my rather unreasonable request!!

April 27, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 4 out of 5 stars

Good service

April 15, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 4 out of 5 stars
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Good product

Good product, quick del and price

April 15, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

I've been using National Plastics (…

I've been using National Plastics ( Ilkeston ) for a few Weeks. They always have the Materials and supplies needed and the staff are always friendly and waiting to Help

April 14, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Quick to sort issue out

Although we had an issue with one item, they were so helpful and rectified it immediately and the replacement item was delivered the next working day.

April 23, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

We had Martin deliver our shower panels…

We had Martin deliver our shower panels today. Absolutely superb service. Really friendly nice guy!
👌🏻👌🏻👌🏻

April 27, 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Arrived promptly

Arrived promptly

April 22, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great service

Great service, fast delivery of samples and then panels once we'd chosen the style.

April 17, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great website

Great website, easy to navigate and delivery was less than 48 hours. Will definitely use you again.

April 20, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Super customer support

I contacted the customer support desk and she was brilliant. Helped me with my question and gave some really relevant information. Very happy 👍⭐️

April 20, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Excellent service start to finish.

Clear website to negotiate. Product delivered in good time and nice quality exactly as described. Delivery driver was really good too.

April 13, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Astonishingly Good

I ordered on Wednesday. Delivered in Thursday. They corrected a minor error of mine on Friday at no extra charge. All hail to the Portsmouth branch. Such a delightful change from so many other suppliers.

April 17, 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. Quality products, good delivery

March 19, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

My package was nice and early

My package was nice and early, driver Martin was very friendly and helpful was above and beyond.many thanks Martin.

April 16, 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great service

Fast delivery with a very polite and careful driver. We still haven’t fitted the panels but they look great.

April 8, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great product and had a damaged item…

Great product and had a damaged item witch was replaced quickly

April 1, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

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