National Plastics Reviews 

2,112
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 509 reviews, reviewers overwhelmingly had a great experience with this company, pointing out the exceptionally helpful staff and smooth overall purchasing process from start to finish. Customers frequently praise the fast and reliable delivery service, noting that orders often arrive right on time or even ahead of schedule with very friendly drivers. People are also very happy with the quality of the products, describing them as beautiful, solid, and wonderfully suited for various home renovation projects. However, some customers also noted frustrating issues with certain items arriving damaged during transit due to rough courier handling. A few people mentioned experiencing unexpected delivery delays or stock shortages that unfortunately impacted their scheduled installation timelines.

What people talk about most

Delivery service

Customers report positive experiences with delivery service, frequently praising the fast shipping times and... See more

Product

Users describe positive interactions with product, highlighting great quality, competitive prices, and items... See more

Order

Customers consistently note positive experiences with order processes being straightforward and easy to... See more

Service

Clients share positive opinions on service, highlighting top-class assistance both in store and online.... See more

Quality

Consumers find quality to be positive and consistently praise the products. Reviewers highlight that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dealt with Newcastle branch , contacts were Chris and Tony . We had an issue with a previous order which got sorted . We got great advice when choosing our doors , they had the newest specificatio... See more

Company replied

Rated 5 out of 5 stars

What a great company. I ordered from the Abercarn branch but Cardiff were also very helpful). Phone answered by a super friendly and efficient person - ( whatca joy not to have a horrible automate... See more

Company replied

Rated 5 out of 5 stars

Was trying to buy shower panels. Was given the runaround from everyone online and instore until I found National Plastics. Called their head office in Tamworth and spoke to a very friendly and very h... See more

Company replied

Rated 5 out of 5 stars

The advice and guidance given by Andy and Jody have made our bathroom build a Delight. I would have no hesitation in returning to them for further projects. Friendly and knowledgeable and both really... See more

Company replied


Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Door Shop
  4. Home Improvement Store
  5. PVC Windows Supplier
  6. Roofing Supply Store

About National Plastics

Written by the company

Established in 1988, National Plastics are specialist suppliers of building plastics and much more! We have 29 branches around the UK and an online distribution network covering the whole country. We pride ourselves on offering superior quality plastic building products, at very competitive prices and with a service that is second to none.

Our expert team is able to supply a huge range of quality plastic building products including fascia boards and soffits, trims and architraves, bathroom wall panels, kitchen wall panels and external cladding, guttering, drainage systems, polycarbonate sheets and canopies, windows, composite doors, conservatories, EPDM rubber roofing, composite decking, roof lanterns and much more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

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4.5

All reviews

(2,112)

485 reviews in the last 12 months

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Rated 3 out of 5 stars

Would be 5 stars

Would be 5 stars, can't fault the product, ordered £650 of products then forgot a couple of trims which they did add afterwards & had delivery refunded for those, few days later I needed 1 extra panel. Then I went to Chester branch & found out it would of been of £100+ plus the delivery cheaper. If I got my order from Chester branch myself. Cost £36+vat, where I paid 43+ vat per panel online where it says online exclusive prices.

March 30, 2026
National Plastics logo

Reply from National Plastics

Good morning,

I am sorry you are unhappy. I can see that originally you placed your order and then need some other items. I have linked these together and refunded the delivery for you. But I am sorry I am unaware of the board. But it the branch delivered there would be a delivery charge.

My apologies if I have misunderstood.

Regards
Customer Services

Rated 5 out of 5 stars

Great experience due to Martins…

Great experience due to Martins excellent attitude and friendly,helpful service

April 9, 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Fantastic delivery from martin again…

Fantastic delivery from martin again and great help from jill with the ordering. Well worth using this company.

April 8, 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Plastic Shower Panels

I requested samples of three different designs of plastic paneling for when I decide to renew the board that is in use at the present in the shower cubicle.
I received them and the delivery service was spot on. When I get around to changing the board I will be placing an order as I really like the design on one of the samples

March 23, 2026
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Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Absolutely brilliant service - 5*

Absolutely brilliant service! Changed my order twice and once was when the panels had arrived, as we thought they were darker than in the pictures but they took them back with our replacement panels.
Really happy with the service from Jill and with the lovely panels. They look amazing and didn't break the bank too! Thankyou xx

March 30, 2026
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Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 4 out of 5 stars
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Requested a couple of samples of…

Requested a couple of samples of splashwall for our new shower. They arrived promptly, free of charge and a decent size so it's easier to chose-we're going for Portland !!

March 30, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great service

Great service, easy on line ordering and delivered quickly

March 19, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

no problems at all with…

no problems at all with order...delivery was very good would use again ...price of windows was very good

June 3, 2025
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Excellent

Great service and price, quick delivery

March 25, 2026
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Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Easy process all round

Delivered when requested, great customer service when arranging delivery on specific date. All products delivered undamaged

March 23, 2026
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Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Value for money

The website was very easy to navigate and the ordering process was very straightforward.
Our order was delivered within 4 days, as promised.
The prices were extremely competitive and represented great value for money.

March 23, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 2 out of 5 stars

Panels had all been snapped at some…

Panels had all been snapped at some point.
We needed these to complete our shower room asap.
Delivery guy apologetic and took photos like we did of damaged goods

March 31, 2026
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Reply from National Plastics

Good morning,

I am sorry you have received these damaged. I have ordered a new pack to replace them and these should be with you after the bank holidays.

Best regards
Customer Services

Rated 5 out of 5 stars

Everything was easy

Everything was easy

March 17, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Excellent thanks

Excellent thanks

March 23, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Top quality fittings every thing fits…

Top quality fittings every thing fits as it should , fast delivery, top web site so very easy to order

March 23, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 3 out of 5 stars

Good delivery average product

Delivery was really good, good communication.

When you order through National Plastics it does not come from a central warehouse, it comes from a separate business close to you. Which is great as delivery was quite fast.

Needed to order a couple of extra packs as i was short through all the wastage and the delivery charge is quite high for that. However free delivery for over £100 is ok.

The quality of the product was not as good as id hoped. Even though theres batch numbers the product still had differences which is annoying. Even boards in the same pack are different.

Because of the way they are made if you have to cut across a panel to make a join you end up with a jagged edge when joining two pieces togther which is always visible ! Not good. I trued cutting. On front and behind with a new sharp blade but you will always see any joins cutting across

I would not bother using these again unless i have perfect 90 degree walls with no sinks or pipes to go around etc whatsoever

March 16, 2026
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Reply from National Plastics

Thank you for your review.

I am so sorry you have found the product difficult to work with. This is not an issue I have dealt with before.
We do ask branches to deliver sometimes to make for a better option for the customers and you can of course speak to them directly to place further orders.

Best regards
Customer Services

Rated 5 out of 5 stars
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Always prompt delivery and always a…

Always prompt delivery and always a quality product at a good price!

March 19, 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Tracking map to determine precice time of arrival. Delivery driver Martin was polite and courteous. Also a great product.

March 25, 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

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