Great service however, my washers did not work once I collected my vehicle. I noticed this that afternoon after collecting the vehicle. I did some digging myself and found the washer pipe had not been... See more
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Loads of Glass bits on the smallest car parking space , with no signage and no over spill. Inside the office hasn’t seen a hover since the hoover was invented, Wipe feet on way out before you get in... See more
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Long frustrating phone calls to insurance company and the N W call centre culminating in a appointment a week later and a 100 mile round trip ( with a broken windscreen) Absolutely no use as I was... See more
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Called off for guidance as a recent dusting of an unknown substance whilst visiting a building site had ruined my windscreen & I simply couldn't get it off with any cleaning agent I'd got in my garage... See more
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Company details
About National Windscreens - Derby
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, Centurion Way, DE21 4AY, Derby, Derbyshire, United Kingdom
- 01332-916-246
4.6
Excellent
566 reviews
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Excellent service at every stage
Excellent service at every stage. Pleasant efficient staff and a good job done on time.
August 5, 2025
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The technician was very professional…
The technician was very professional and did a brilliant job, the call centre was a bit of a nightmare when trying to pay as the payment system was rubbish and the person I spoke to for help was useless. Also communication by text to say the fitter would be there at a certain time was rubbish, as he had already confirmed his arrival himself been done the job and gone. So in all fairness outstanding job done by the technician.
August 8, 2025
Reply from National Windscreens - Derby
We appreciate you sharing your experience. We're happy to hear the technician provided outstanding service. We're sorry you encountered issues with our payment system and text communication. We'll review these areas to improve our customer experience. Thank you for your feedback.
Thank you very much
Thank you very much, to National windscreens & Brett.
Very professional, efficient, replacement windscreen.
August 6, 2025
Reply from National Windscreens - Derby
We're happy to hear that you had a professional and efficient experience with the replacement windscreen. Thank you for your positive feedback; we appreciate it very much.
Very professional and polite fitter
Very polite and professional friendly fitter cleaned up any mess he made brill job
August 2, 2025
Reply from National Windscreens - Derby
We're happy to hear that the fitter was polite and professional and that they cleaned up well. We appreciate you taking the time to leave your positive feedback!
Reply from National Windscreens - Derby
We appreciate you taking the time to share your experience with us. We're happy to hear you received very good service.
very conveient
Great timing and fitting me in early, meaning I did not have any time off and it took about 10 minutes
July 30, 2025
Reply from National Windscreens - Derby
We're happy to hear that we could accommodate you promptly! We appreciate your feedback and are glad you enjoyed your quick and efficient experience.
Reply from National Windscreens - Derby
We're happy to hear that our communication was good and the technician clearly explained the repair. Thank you for your positive feedback!
Professional and efficient
The person that came to complete the windscreen replacement completed the job in a very efficient and professional way replacing sensors and work related sticker
Thank you
July 28, 2025
Reply from National Windscreens - Derby
We're happy to hear that the windscreen replacement was completed efficiently and professionally, including the sensor and sticker replacement. Thank you for your positive feedback!
Reply from National Windscreens - Derby
We're glad you enjoyed your experience; it's great to hear the engineer was excellent. We appreciate your positive feedback and your time.
DID A GOOD JOB
July 23, 2025
Reply from National Windscreens - Derby
We're glad you were satisfied with our work. Thank you for sharing your positive experience with us; we appreciate it.
Reply from National Windscreens - Derby
We're happy to hear that our communication, punctuality, and efficiency met your expectations. Thank you for your positive feedback!
The manager at the branch was great
The manager at the branch was great. However your comma prior needs to improve
July 16, 2025
Reply from National Windscreens - Derby
We're happy to hear that the manager was great! We appreciate your feedback and will work on improving our communication. Thank you for your time.
Reply from National Windscreens - Derby
We're happy to hear that our service was efficient and on time. Thank you for your positive feedback; we appreciate it!
The team at the centre in Derby were…
The team at the centre in Derby were excellent, greeted into the centre promptly, windscreen damage assessed and explained. Made sure I was informed and happy with the work before leaving site with the vehicle.
July 9, 2025
Reply from National Windscreens - Derby
We're happy to hear that the team in Derby provided you with such a positive experience. It's great to know that you were greeted promptly, the damage was clearly explained, and you were kept informed. Thank you for your feedback.
Efficient and friendly service
Efficient and friendly service. All staff very helpful and explained in detail regarding new windscreen.
July 4, 2025
Reply from National Windscreens - Derby
We appreciate your positive feedback! We're happy to hear that you received efficient and friendly service and that our staff were helpful in explaining about your new windscreen.
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service.
Great communication was told how long it would take and a welcoming friendly team. Great windscreen quality. Loads of shops and a park nearby whilst you're waiting for the repair, great service.
June 27, 2025
Reply from National Windscreens - Derby
We appreciate your positive feedback! We're happy to hear that you experienced great communication and a welcoming, friendly team. We're also glad you found the windscreen quality to be great and that you enjoyed the nearby amenities while waiting for the repair.
My windscreen was damaged on the way to holiday Parking at Kegworth.
My windscreen was damaged on the way to an overnight and 2 weeks holiday parking. The repair was arranged via the helpline on a Sunday evening to be carried out whilst we were in Greece. Everything was done as promised, l collected the car today on my return. Excellent service.
July 4, 2025
Reply from National Windscreens - Derby
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
To be honest the lads did a great job…
To be honest the lads did a great job but I don't think much about your waiting room no air con absolutely red hot and no vending machine to get any refreshments or drinks?
July 3, 2025
Reply from National Windscreens - Derby
We're glad the team provided great service! We appreciate your feedback regarding the waiting room's temperature and lack of refreshments. We'll consider these points to improve our customers' experience. Thanks for your time.
great communication from the fitter and…
great communication from the fitter and a job well done
June 30, 2025
Reply from National Windscreens - Derby
We're happy to hear that the fitter communicated effectively, and the work met your expectations. Thank you for your positive feedback!
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