Lady on the phone from call centre repeatedly advised me that that car dealership I was looking at didn’t exist due to my difficulty finding the site. Sent me up and down various times as seemed to... See more
Company replied
Location
Switch locationUnit 7, Sidings Court, HU4 7DY Hull, East Riding of Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The technician came to fit my new windscreen on site where I work he was very friendly and on time. He rang me before he got there and told me he would be there and when he got there, he was very help... See more
Company replied
Just had Richard and Andy at your Hull Branch make up a flat laminated glass for our Scania T-cab O/S rear window from a Land Rover flat windscreen. No other company was interested in helping but they... See more
Company replied
I am very impressed with National Windscreens, the technician Matt was very efficient with contacting me to confirm he was on his way. He then set about removing & replacing 4 windows damaged & broken... See more
Company replied
Company details
About National Windscreens - Hull
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 7, Sidings Court, HU4 7DY, Hull, East Riding of Yorkshire, United Kingdom
- 01482-910-048
4.7
Excellent
547 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Hull
We're glad you found our fitters helpful, and we appreciate your positive feedback regarding their great work. Thank you!
Faulty replacement
Replacement windscreen scratched,re ordered,fitted another scratched windscreen,3rd replacement windscreen had a huge imperfection in the laminate so not fitted,at this point I complained & was refunded my windscreen excess
September 27, 2025
Reply from National Windscreens - Hull
We regret you received multiple scratched windscreens and one with a laminate imperfection. We appreciate you informing us. Your feedback helps us improve our service.
Top notch
Fantastic from start to finish to finish. Had us back on the road quicker then we thought! Highly recommend!
September 17, 2025
Reply from National Windscreens - Hull
We're happy to hear that your experience with us was fantastic! It's great to know we got you back on the road quickly. Thank you for your recommendation!
Excellent service.
Excellent service.
Very quick to respond and clear about the procedure. Our technician, Matt Hamlet, rang us to tell us his ETA and that's always good as you can hang around all day not knowing when to expect someone. He was pleasant and very efficient and easy to have around. All in all very satisfactory. Thankyou
September 19, 2025
Reply from National Windscreens - Hull
We appreciate you taking the time to share your positive experience! We're glad to hear that you found our service excellent and our response quick and clear. It's great that our technician kept you informed of their arrival time and that you were pleased with their efficiency.
Repair unable to do repair at home as…
Repair unable to do repair at home as weather was unpredictable, he came and picked the car up took it to the garage to do the repair. He was polite and professional throughout.
September 15, 2025
Reply from National Windscreens - Hull
We appreciate you taking the time to share your experience. We're glad the repair was completed efficiently by taking your car to the garage due to weather conditions. We are happy to hear that you found our service polite and professional.
Matt hamlet the engineer was a joy to…
Matt hamlet the engineer was a joy to watch when he replaced my side window. He was very careful and nice and chatty keeping me advised as to what he was doing. A nice neat tidy job
September 8, 2025
Reply from National Windscreens - Hull
We're happy to hear that the replacement of your side window went smoothly. We appreciate you mentioning how careful and communicative our engineer was and that they provided a neat and tidy service. Thank you for your positive feedback!
Right people working for you
September 4, 2025
Reply from National Windscreens - Hull
We're happy to hear that you appreciate our team! Thank you for your positive feedback; it means a lot to us.
2 stars due to getting it done in an…
2 stars due to getting it done in an hour but the guy on reception had a poor couldn’t be bothered attitude and left the plastic casing around my rear view mirror hanging down
September 2, 2025
Reply from National Windscreens - Hull
We appreciate your feedback and apologize that your experience wasn't ideal. We'll address the service attitude and the mirror casing issue to ensure better future visits.
Really helpful staff
Really helpful staff that accommodated my schedule as best as they could
February 7, 2025
Reply from National Windscreens - Hull
We appreciate you taking the time to leave us this positive feedback! We're happy to hear that our staff were helpful and accommodating to your schedule.
Kept us informed well about when they…
Kept us informed well about when they would arrive and what they could do. No messing about very straight forward and organised.
August 26, 2025
Reply from National Windscreens - Hull
We're happy to hear that our team kept you well-informed and provided straightforward, organized service. Thank you for your positive feedback; we appreciate it greatly!
Windscreen
The guy was on time with the appointment told us how long the Repair would take, phoned us to tell us when the car was ready, explained what to do after the repair.
August 22, 2025
Reply from National Windscreens - Hull
We're happy to hear that the service was timely and informative. We appreciate you taking the time to share your positive experience and that you were informed about the repair process.
Quick efficient and friendly service
August 19, 2025
Reply from National Windscreens - Hull
We appreciate you sharing! We are so happy you were pleased with our quick, efficient, and friendly service.
Home visit in timely fashion
Home visit in timely fashion.
Good advice given & repair carried out well.
First class service & great result.
Friendly efficient & helpful fitter.
Highly recommended!
August 15, 2025
Reply from National Windscreens - Hull
We appreciate your positive feedback. We're happy to hear that the home visit was timely, and that you found the advice good and the repair well done. It's great to know you received first-class service from a friendly, efficient, and helpful fitter, and that you recommend us!
Reply from National Windscreens - Hull
Thank you for your feedback!
Reliable, quick and trustworthy
Happy with service and staff really friendly and explained everything well. Reliable and easy to use. Thanks would use again!
August 6, 2025
Reply from National Windscreens - Hull
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Work done quickly and to a good…
Work done quickly and to a good standard.
Polite team
August 4, 2025
Reply from National Windscreens - Hull
We're happy to hear that our team delivered efficient service to a high standard. Thank you for your positive feedback and recognition.
Very nice service
Very nice service, I just forgot to ask who should calibrate my road sign camera
August 7, 2025
Reply from National Windscreens - Hull
We're glad you enjoyed your experience! We appreciate your feedback. For information on calibrating your road sign camera, please contact our support team.
great service
great service, took a little longer than I was first told but the lads did a great job
August 4, 2025
Reply from National Windscreens - Hull
We're glad you're happy with the service! We appreciate your patience and are pleased our team did a great job. Thanks for your feedback!
Reply from National Windscreens - Hull
We appreciate your positive feedback! We're happy the response and booking were quick, and the fix was prompt. Thank you for sharing.
Reply from National Windscreens - Hull
We appreciate your positive feedback! We're happy to hear you were pleased with our helpful and swift service and good communication. We'll gladly welcome you back.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.