Excellent service from the Luton branch of National Windscreens. The manager was extremely friendly and understanding, and kindly agreed to change the date of my windscreen replacement at my request... See more
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Location
Switch location15b Cosgrove Way, LU1 1XL Luton, GB
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It took the 4 hours as advised in fact 4 hours 20 minutes. It was exceptionally hot weather, the waiting room was like a furnace and no water available for customers. I had to stay on site because m... See more
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Rear side window was broken, before I went on holiday, leaving my car at Luton airparks. Technician attended in my absence, liaising with Airparks in my absence, but keeping me fully informed of th... See more
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On the morning of my windscreen being replaced it was raining quite heavy and I had no cover outside my house. I was called by the engineer and asked to attend the local site for the works to be ca... See more
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Company details
About National Windscreens - Luton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
15b Cosgrove Way, LU1 1XL, Luton, United Kingdom
4.4
Excellent
190 reviews
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overall good but the interior was lest dirty
overall good but the interior i had to get cleaned after as there was foot prints everywhere + a lot of dust and there is a lot of over glue spill on the lower window that most i could scrape off, but there is a lump that will never come off, so quite gutted about this as my car is immaculate.. no point compaing as i wont get anywhere now as i cleaned the interior
May 14, 2025
Reply from National Windscreens - Luton
We appreciate your feedback and understand your disappointment with the cleanliness of the interior. We strive to ensure all vehicles are presented in a pristine condition, and it's disheartening to hear that this wasn't the case for you. We will take your comments seriously and use them to improve our cleaning procedures.
Prompt, Professional and friendly service 5 stars
Very quick booking I was in within days
Reporting any concerns as they run into them I was already aware of them but it was very thorough
Very professional
Wouldn’t hesitate to use them in the future
May 8, 2025
Reply from National Windscreens - Luton
Thank you for your kind words! We are delighted to hear that you found our booking process quick and efficient. We appreciate your feedback about the thoroughness of the service and the professionalism of our team. We are committed to providing high-quality service and are happy to hear that you were satisfied with the experience.
The work was good,and very prompt,but…
The work was good,and very prompt,but trying to phone them was impossible,and had to pay by phone instead of there and then said they had no pin card machine's working
May 10, 2025
Reply from National Windscreens - Luton
We appreciate your feedback and understand your frustration with the difficulty in reaching us by phone. We're committed to improving our communication channels and will investigate this issue to ensure a smoother experience for future customers.
Reply from National Windscreens - Luton
Thank you for your kind review! We appreciate you taking the time to share your positive feedback. We are glad to hear that you found our service excellent.
Not the best service!
Booked in via my insurance company, wasn’t easy to use but booked in and date confirmed quite quickly but without a time. I was going to check the day before but I had a call to advise the windscreen wasn’t with the branch and rebooked for a couple of days later. All good on the day, but when I picked it up my car the gentleman doing this advised my ‘upgrade’ wasn’t available so hadn’t been fitted. I hadn’t booked an upgrade so asked what this was, advised windscreen wipers. Even though they hadn’t fitted them they had invoiced me for them, but advised to call and let them know and just pay my excess. The number given was an automated payment line, so hadn’t to wait for the invoice email to then be able to call. Spoke to a lady who was very helpful, just paid for my excess and advised that the branch would remove the upgrade cost. Two days later I received a non payment email for the upgrade and advised to pay this now. So called again to a quite rude lady, but after a lengthy conversation I was advised the branch can’t remove it but she would get credit control to remove it. Very frustrating when I hadn’t even asked for this. So just be wary with this company when getting your windscreen replaced as they seem to add this on without asking!
May 5, 2025
Reply from National Windscreens - Luton
We understand your frustration with the experience you had. It sounds like there were several communication breakdowns that led to confusion and inconvenience. We appreciate you bringing this to our attention and will use your feedback to improve our processes.
We strive to provide clear and accurate information to our customers. We are sorry that the initial booking process was not as smooth as it could have been and that the communication regarding the windscreen wiper upgrade was unclear. We will investigate this further to ensure that our staff are properly trained and equipped to handle similar situations in the future.
We are committed to providing a positive customer experience, and we apologize for any inconvenience this has caused. We value your feedback and will use it to improve our services.
Invoiced for a job you haven’t even done yet
You asked me for a rating so here it is.
You haven’t fixed my windscreen you didn’t turn up and told me to come to the shop instead which I am unable to do.
I have tried calling, emailing, texting etc but what do I get nothing!!! Except an invoice for the job you haven’t done!!!
Are you nuts asking me for a review
May 7, 2025
Reply from National Windscreens - Luton
We understand your frustration and apologize for the inconvenience you've experienced. We strive to provide excellent service and are disappointed to hear that your windscreen repair was not completed as expected. We appreciate your feedback and will use it to improve our communication and service delivery.
Miss
The service was excellent -
Did not have to wait for long before we were attended to.
May 2, 2025
Reply from National Windscreens - Luton
Thank you for your kind words and positive feedback! We are thrilled to hear that you were pleased with the service and that you didn't have to wait long to be attended to. We strive to provide excellent customer service, and your review confirms we're meeting that goal. We appreciate you taking the time to share your positive experience.
The reason you lost a star was because…
The reason you lost a star was because of the difficulty in paying, the service was excellent. As requested I rang the payment number given & it either rang out or got disconnected. I the asked them to contact me to allow me to pay & no one ever did. I then again was requested to pay & managed with no problem in the same number I had previously. Presume there was a fault in the line or something.
April 29, 2025
Reply from National Windscreens - Luton
We understand your frustration with the payment process. We strive to make paying for our services as easy as possible, and it's disappointing to hear that you encountered difficulties. We appreciate you bringing this to our attention and will investigate the issue with our payment system. We want to ensure that all customers have a smooth and convenient payment experience.
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