I got booked in really quickly and was advised of the timescale it took to replace the windscreen, I was not waiting too long and was given aftercare advice. It was professional from start to finish.
Company replied
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Great communication from start to finish. The technician kept up us updated with his time of arrival . He fully explained the process and fixed the windscreen. A very easy process from contacting th... See more
Company replied
Very easy to book online without ever contacting insurance company. Paying excess was straightforward and simple. Was kept informed about my appointment. Staff were extremely friendly. Nice to deal... See more
Company replied
Guy fitting windscreen was great. Unfortunately the planning lead up to this dates confusing as told to take to branch but booked in at house.
Company replied
Company details
About National Windscreens - York
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, Victor Court, YO41 4EN, York, North Yorkshire, United Kingdom
- 01904-295-015
4.4
Excellent
620 reviews
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Reply from National Windscreens - York
We're so glad our team could assist you and get you back on the road quickly. Thank you for sharing your positive experience!
Easy booking online conditions…
Easy booking online conditions explained well. Courtesy call to remind me of appointment.
Fitted well and carefully
July 13, 2026
Reply from National Windscreens - York
We're so pleased to hear that your online booking was easy and the conditions were well-explained. It's wonderful that you appreciated the reminder call and that the fitting was done carefully!
Heads up display isn't level and speed …
Heads up display isn't level and speed of the road takes time to show on windscreen. Apart from that good job .
July 8, 2026
Reply from National Windscreens - York
We appreciate your feedback regarding the display alignment and speed indicator. We are always working to improve our products.
Reply from National Windscreens - York
We're so pleased you found our service helpful, polite, efficient, and easy to use. Thank you for your wonderful feedback!
I responded by e mail to you previously…
I responded by e mail to you previously with full details; basically too many text messages and e mails when one telephone conversation will suffice. Cut out the automation and robots and learn to become human once again, like the two excellent guys who replaced my windscreen. (One trainer and one technician - who did use the phone).
July 9, 2026
Reply from National Windscreens - York
We appreciate your feedback regarding our communication methods. We understand your preference for a phone conversation and regret any frustration caused by the number of automated messages. We're glad to hear the technicians provided excellent service.
Reply from National Windscreens - York
We're so pleased to hear that you experienced efficient and friendly service on your driveway. Thank you for your wonderful feedback!
Excellent service
Excellent service. Job was booked in within a few days of calling, and nice tidy job done.
July 2, 2026
Reply from National Windscreens - York
We're so pleased to hear you received excellent service and that your job was booked in quickly. Thank you for highlighting the tidy work!
Excellent service on time engaging and…
Excellent service on time engaging and helpful , didn’t know companies like this existed today.
Will definitely use again .
July 1, 2026
Reply from National Windscreens - York
We're so pleased to hear you received excellent service and found our team engaging and helpful. It's wonderful to know you'll be using us again. Thank you for your fantastic feedback!
Good job done on time....
Called to inform arrival time and when doing the job was courteous and polite. Job was done well....
June 16, 2026
Reply from National Windscreens - York
We're so pleased you appreciated our communication regarding arrival time and found our team courteous and polite. Thank you for highlighting that the job was done well!
Reply from National Windscreens - York
We're so pleased to hear that you received good service and that everything was ready as expected. Thank you for your feedback!
Excellent service
Everyone was really helpful and organised and it would have been 5 stars but for the fact that on the first visit the vehicle refused to recalibrate so a second appointment had to be arranged so a windscreen with different glass could be fitted.
June 24, 2026
Reply from National Windscreens - York
We appreciate your positive comments about our helpful and organized team. We sincerely apologize for the inconvenience of needing a second appointment due to the recalibration issue. We're always working to improve our service.
Reply from National Windscreens - York
We're glad to hear you found our service pretty good. We apologize for any difficulty you experienced with the site's accessibility and will look into improving this.
Excellent all round
Excellent service and excellent engineer.
The whole process was seemly and simple with my windscreen being change on my driveway .
EXCELLENT all around!
June 30, 2026
Reply from National Windscreens - York
We're so pleased to hear you received excellent service and had an excellent engineer. It's wonderful that the whole process was seamless and simple for your windscreen change!
Our experience at national windscreen…
Our experience at national windscreen was great, the guy that served us was very polite helpful and informative, he told us everything we needed to know and nothing was a bother. I would have no reservations in recommending national windscreen to anybody 10/10.
Thank you very much
R whitehead
June 25, 2026
Reply from National Windscreens - York
We appreciate you sharing your positive experience. We're happy to hear that our team member was polite, helpful, and informative, making your experience a great one. It's wonderful to know you would recommend us.
Problem solved quickly and efficiently.
June 23, 2026
Reply from National Windscreens - York
We are so glad we could help resolve your problem quickly and efficiently. We appreciate your kind words!
Very easy to book online without ever…
Very easy to book online without ever contacting insurance company. Paying excess was straightforward and simple. Was kept informed about my appointment. Staff were extremely friendly. Nice to deal with. Contacted me when completed. It took about an hour…was told it sometimes takes up to four hours. Great job on fitting the glass. Looks brand new…like when it came from the factory. No grubby fingerprints or footprints anywhere. Glass was crystal clear. Mirror fitted perfectly. First Class Service. HIGHLY RECOMMEND!!!!
June 26, 2026
Reply from National Windscreens - York
We're so pleased to hear you had such a positive experience with us! It's great that booking and paying your excess were straightforward, and that our staff were friendly and kept you informed. We're especially happy that the glass fitting was completed to such a high standard, looking brand new. Thank you for your wonderful recommendation!
The staff arrived in the morning which…
The staff arrived in the morning which gave me the time to chase other activities I had for the day. He did a fantastic job by not leaving the car untidy.
June 20, 2026
Reply from National Windscreens - York
We're delighted to hear our staff arrived promptly, allowing you to manage your day effectively. We're also glad to know the job was completed to your satisfaction and left your car tidy. Thank you for your positive feedback!
Reply from National Windscreens - York
We're so glad to hear you experienced good, fast, and seamless service. Thank you for your kind words!
Did everything was meant to…
Did everything was meant to professional/efficient. Would have preferred a waiting room as had to walk to find a cafe.
June 12, 2026
Reply from National Windscreens - York
We're glad to hear our service was professional and efficient. We appreciate your feedback regarding a waiting area and will consider it.
They help me out so I get back home…
They help me out so I get back home quickly,which was a 45 mile home .
June 17, 2026
Reply from National Windscreens - York
We're so glad we could help you get home quickly, even from 45 miles away. Thank you for your kind words!
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