I got booked in really quickly and was advised of the timescale it took to replace the windscreen, I was not waiting too long and was given aftercare advice. It was professional from start to finish.
Company replied
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Great communication from start to finish. The technician kept up us updated with his time of arrival . He fully explained the process and fixed the windscreen. A very easy process from contacting th... See more
Company replied
Very easy to book online without ever contacting insurance company. Paying excess was straightforward and simple. Was kept informed about my appointment. Staff were extremely friendly. Nice to deal... See more
Company replied
Guy fitting windscreen was great. Unfortunately the planning lead up to this dates confusing as told to take to branch but booked in at house.
Company replied
Company details
About National Windscreens - York
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, Victor Court, YO41 4EN, York, North Yorkshire, United Kingdom
- 01904-295-015
4.4
Excellent
620 reviews
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Reply from National Windscreens - York
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast efficient neat tidy
March 27, 2026
Reply from National Windscreens - York
We appreciate you sharing that we were fast, efficient, neat, and tidy! We are so happy you were pleased with our service.
New windscreen in 40 years of driving !
New windscreen in 40 years of driving !
Didn’t know what to expect.
Good communication.
All good.
February 26, 2026
Reply from National Windscreens - York
We're happy to hear that you had a good experience. It's great to know our communication was helpful and everything went well for your new windscreen after so long.
Turned up when the said they would and…
Turned up when the said they would and did a professional job
March 26, 2026
Reply from National Windscreens - York
We appreciate your positive feedback! We're so happy to hear that we were punctual and completed a professional job to your satisfaction.
The technician was brilliant
The technician was brilliant, and the lady on reception. The booking service team werent good, my reg was put down wrong and the widscreen as a replacement instead of a repair. Had to ring up 3 times before everything was done correctly.
March 11, 2026
Reply from National Windscreens - York
We appreciate your feedback and are happy the technician and receptionist were brilliant. We're sorry to hear about the issues with the booking service team and have noted your comments.
Arrived on time and soon got the job…
Arrived on time and soon got the job done and left everything tidy.
March 10, 2026
Reply from National Windscreens - York
We appreciate your positive feedback! We are so happy to learn that the person arrived punctually, completed the job quickly, and left the area clean.
Reply from National Windscreens - York
We're happy to hear that your drop off and pick up went smoothly. Thank you for your positive feedback; we appreciate it.
Came on time and did a perfect repair…
Came on time and did a perfect repair many thanks
March 7, 2026
Reply from National Windscreens - York
We appreciate you sharing that we arrived on time and completed a perfect repair! We are so happy you were pleased with our work.
Good communication
Good communication, clear instructions dnd didn’t have to wait got long on the day for the repair
March 4, 2026
Reply from National Windscreens - York
We appreciate your positive feedback! We're so happy to learn that you experienced good communication, clear instructions, and a prompt repair service.
Very good service received well…
Very good service received well pleased with the job done well done lads
February 28, 2026
Reply from National Windscreens - York
We appreciate your positive feedback! We're so happy to learn that you received very good service and are well pleased with the job done.
Reply from National Windscreens - York
We appreciate you sharing that our staff was friendly and that our drop off was easy! We are so happy you were pleased with us.
QUICK amd professional
Weather meant I had to take it to the garage but they were quick and great job
February 19, 2026
Reply from National Windscreens - York
We're happy to hear that we provided quick service and a great job despite the weather challenges. Thank you for your positive feedback!
Replaced with a non Volvo windscreen of…
Replaced with a non Volvo windscreen of inferior quality. I can now see the electric wires in the heated windscreen on a sunny day as they aren't aligned in uniform.
Didn't fit the wipers we paid for but did refund promptly when raised
February 20, 2026
Reply from National Windscreens - York
We appreciate your feedback and regret that the windscreen replacement and wiper fit did not meet expectations. We're sorry the wire alignment is visible. We'll review this to improve our service.
Delays and misinformation
Cancelled appointments & delays with different, incorrect website information, not clear and not transparent or fixed even when flagged.
Could do better.
February 6, 2026
Reply from National Windscreens - York
We appreciate you bringing these issues to our attention. We're sorry for the appointment cancellations, delays, and website inaccuracies. We'll review this to improve clarity.
First appointment changed by me
First appointment changed by me. Second by your technician because of rain. Third by technician for same reason but invited by him to York depot on same day where the glass was changed. Flexibility and a welcome at York depot. Thank you National Windscreens
February 12, 2026
Reply from National Windscreens - York
We appreciate your flexibility and are glad the York depot visit was welcoming after the rescheduling due to weather. Thank you for your feedback.
Fast service
Fast service. Very efficient. Just a small stone chip but sorted straight away and back on the road again about 15 minutes later.
February 7, 2026
Reply from National Windscreens - York
We're happy to hear that our service was fast and efficient! We're glad we could quickly repair the stone chip and get you back on the road so swiftly. Thanks for your feedback.
Great work by the screen fitters
Great work by the screen fitters. Cannot fault the screen fitting training guy from Middlesbrough. Great job and interpersonal skills.
However communication, information and interaction virtually non existent from the front desk staff. Would have been 5 stars if I felt valued by the first point of contact staff.
January 22, 2026
Reply from National Windscreens - York
We appreciate your feedback and are pleased the screen fitters met your expectations. We regret that the front desk communication did not, and we'll address this to improve our customer interactions.
Reply from National Windscreens - York
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
A stone chip in the windscreen was…
A stone chip in the windscreen was dealt with quickly and efficiently.
January 23, 2026
Reply from National Windscreens - York
We're happy to hear that the windscreen stone chip was resolved quickly and efficiently. Thank you for your positive feedback; we appreciate it.
Great service
Really fast and efficient service with friendly service too thank you
January 15, 2026
Reply from National Windscreens - York
We appreciate your positive feedback! We're so happy to hear that you received fast, efficient, and friendly service. Thank you!
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