Nationwidehire Reviews 9

Tried to cancel this claim multiple times after finding out it was a third party, they got vile on the phone and kept hanging up until I sent them and email and proved I had the call logged and recorded. Keep far away from these cold call scammers

SCAM !!!!!!
As per the below review, after an accident , not my fault I also googled Hastings direct accident number and got through to this company if you can call them that !!!, who misled me into believing they were my insurer . Again passed from phone to phone and bombarded with emails and phone calls not giving me time to think. Something didn't sit right and kept niggling me so after calling my Insurance from my policy realized this was all a scam. I had to call Nationwide to release my policy and the "nice" man Ben (obvs not his real name) who I had originally spoke to called me several disgusting names calling me STUPID WOMAN and telling me I DESERVED TO BE SCAMMED , after calling them out for what they were, Also several phone calls after of them hanging up once answered. Diabolical company. I was lucky I sussed them before they took my car or picked up the hire car. I have reported them to the ombudsman and luckily all my calls are recorded so have sent these to them and the police. Lets see how clever you are now Ben !!!!

As I can't reply to your response, my insurance did not refer you and what's your excuse for the other reviews with the same problem . Maybe your English needs improving too....the introducer ?

Just like the experience below - I was a crash victim & the 3rd party's insurer quickly admitted liability - So on Saturday I googled my Insurer & obtained a Tel No. to report it as was answered by a cheery lady who when I asked 'is this AVIVA' answered 'Yes' how can I help'? I then spent 30 mins giving all my details before she steered me to my 'Complaints handler' as I learned was 'Nationwide' who also never once disabused me they had nothing to do with AVIVA & even took my policy no. before subjecting me to another 30 minutes 'opening my file' & promised a 'hire vehicle' via Enterprise who they passed me on to as led to another 30 minutes of the same thing.

After all that Enterprise could not supply a car until Monday 2 days on - but I was happy I had logged my claim with my insurers OR SO I THOUGHT?

Monday & Tuesday then saw me bombarded with emails - phone calls etc from Nationwide & Enterprise having me fill in 'Accident report forms' & mostly with the emphasis on me having the hire car I'd picked up on the Monday afternoon for at least 2 weeks & EXTENDING IT LONGER if 'Nationwide's assessors' had not got round to getting my car into a body shop or OK'd the repairs

Then in another conversation with their lady who'd rung me asking yet more questions I then examined what Enterprise had me sign in their office & was informed I had 'Signed a Credit Agreement' as made me 'personally liable' in the event the 3rd party's insurer would not pay Enterprises Invoice for car hire?

I then saw that for a 36000 mile Nissan Qasqui? Enterprise were charging £176 PER DAY !

YES - £176 PER DAY & that the 'Contract period' was a minimum 15 Days as gave a final bill / profit of
c.£4500

At this I informed Enterprises 'Extended Hire' lady 'I was not happy at all' & didn't believe a main line insurer would act like this & I was going to speak to Nationwide as I then did

Realising my scepticism the guy basically SAID ANYTHING to calm me & that I 'wouldn't be liable for anything' - but when I asked when my car was actually going to be inspected? I was given NO ANSWERS at all.

So after an hour thinking? I rang my insurer using a number on their Policy paperwork to ask if THEY could answer some queries about all this ?

But GUESS WHAT?

When I actually spoke to Aviva?

Aviva had ABSOLUTELY NO INFO I had been involved in any crash whatsoever & confirmed Nationwide - nor the 'introducer' (who was 'criminally passing off' as Aviva) had anything to do with them & had given NO AUTHORITY for Enterprise to offer me a car at all.

I was frankly 'shocked & humiliated' yet the handler said THIS happens all the time with shady operators 'passing off' as main line car insurers - then 'grabbing data protected details' & passing them onto independent claims 'management' companies who then make their profits from 'representing' the disadvantaged policy holder.

I informed him I NEVER wanted anyone other than Aviva to handle my claim (as that is what I pay my premiums for) & that was why I was ringing what I believed WAS Aviva on Saturday morning - but I had obviously fallen foul of the 'telephone intercept scam' as had led me to Nationwide Hire / claims

I then spent another hour giving my accident details but at least this time to the 'Good guys' & beyond which I was back on the RIGHT track with my car about to be inspected the following day as it now has been & all is now well.

Straight after tho my wife & I returned the £176 per day Nissan to Enterprise Cars to Enterprise & informed them that because of the frauds as had been played upon me that 'ALL BETS WERE OFF' & 'there is your car' - as to be fair they accepted without incident having probably played this game before

So with the hire car returned? @ 6.30 pm I commenced an email informing 'Nationwide' as to EXACTLY what had gone on & that ALL arrangements with them were 'TERMINATED' WITH IMMEDIATE EFFECT & that Aviva were now dealing with the matter as was all I had required prior to the fraudulent intervention as had led me to their 'services'

I sent that email to Nationwide @ 7.45 - But guess what?

Highly amusingly inside JUST 3 minutes I got a reply from my contact as stated:

'Update - Case Rejected'
"Due to unforeseen circumstances we are unable to continue with your claim
Please acknowledge this as confirmation we have now closed your file down" "We have referred your claim back to the introducer"

Amazing that isn't it?

Just 2 minutes after I 'called them out' for this utter SCAM ?

THEY emailed me to 'REJECT' MY CLAIM?

Now is that 'synchronicity' or rather? Someone 'Getting the Hel* out asap having been 'Found Out'?

I also cc'd Aviva - Enterprise & the 3rd Party Insurer to inform how matters were & I requested the 'introducer's d/ts' but have had heard nothing

So my experiences inevitably leads me to advise AVOID AT ALL COSTS as I was gas-lighted from start to finish + Criminally lied to - Utterly Appalling

So are you sitting comfortably? Then I’ll begin. My daughter unwittingly and “stupidly” she would say rang what she thought was her Admiral ins after an accident. Sadly she gave all information. They passed her on to a 3rd party, this was Nationwidehire. They arranged to recover her vehicle from her home via another unwitting recovery company and car was put into storage. Nationwidehire did not advise her where her car was stored. She attempted to find out from Nationwidehire but did not receive any response. After checking with her Ins company using the correct number, she realised she had phoned a scam number. The scammers apparently use Nationwidehire. She was advised to report the car as stolen as Nationwidehire did not respond. After she did her own investigation, she found where her car was. Luckily she recovered it before another company called Dynes (from Dartford) who are miles away from where she lives, picked it up to take it and again put it into storage. Unfortunately the only people who could release the car were Nationwidehire. She phoned them on quite a few occasions but they would not answer the phone. After two hours of staying on the phone and the recovery company also emailing them, did she get through. They only released the car after she told them she had reported it stolen and she paid £555! The car had been in storage for 3 days. She got off light. Other people have apparently been scammed for thousands via this company. Admiral were aware of the scam number but were not concerned.

Someone hit my daughter’s car and gave false contact details. Tracked down the insurer as Aeges Insurance. Looked up their number for claims and got a number that I assumed was them but was actually Nationwide Hire. It is a scam they put out on the internet to get new business. Told they’d deal with repairs and organise a hire car as a no fault claim (I though it was Aeges telling me this). Joe Rigby was the contact point. Heard nothing for a number of days so phoned them. Was on hold for 1 hour. Told claim had been closed as car was too old and they wouldn’t make a profit on it. They didn’t have the courtesy to advise me of this and left it up to me to call them. Now I’m back to square one and having to phone Aeges insurance on their legitimate number.

Our driver forgot to pay the congestion charge on hired van, we were charged the penalty fee plus two admins fess, one for £54 and one for £42 plus VAT. Total £186.00

Do not use - cancellation terms imposed are unfair and limits your legal rights under the Consumer Rights Act and the Consumer Contracts Regulations which allow a 14 day cooling off period, particularly for purchases made over the phone or online for purchase hire. However, Nationwidehire terms state a lengthy notice period for cancellation overriding these rights, and are not practicable in most instances particularly where you hire and receive the car on the same day. I have consulted with Trading Standards who are aware, and will be refuting any further imposed charges (see previous customer reviews) without: a) supporting evidence of their claims, and b) specifically referencing their terms. My partner has a brain injury, and is protected under the disability act. I tried to call to enquire about these terms unfortunately the conversation became heated after the attitude I received when I reiterated the same above (also as previous customer reviews). Avoid at all costs.

Absolutely awful service, my case was passed to the company, received a call on the day to state they would be my point of contact regarding my vehicle hire and repairs. Stated I'd receive a call the following day arranging a car hire and repairs. I didn't receive anything for a week and chased up and to which I had no response, chased up again a week after that to ask if there was anything happening. Again no response at all. I chased once more over 3 weeks after the only phone call with them and all I received was an email with a couple of lines, hastily written to say they had dropped my case and to go back to the insurance provider. Can't imagine a worse company and it saddens me that a company so terrible is getting work from large insurance providers. Abysmal. Jonathan Formby was my contact who ignored me, and I believe the only reason he ever got back to me was because I cc'd the general enquiries address. When dealing with a stressful time/incident I can't imagine a worse company to deal with. Avoid at all costs.

Absolutely disgusted with the customer service manager, Marcele, badly let down, rude, plays all the delay and hiding tactics when one is tying to communicate,including a reply email stating she was out of the office until the 12/04/2021 but was not. I had decided to formally complain to the company but was told by her that she was the complaints committee and it would be shut down immediately.
I will never use them again.