They were advertising "free standard delivery over £30" (and my order was over €100), then at checkout I saw there is no standard delivery option, so it wasn't free for me. And I got every email in It... See more
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Review summary
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Update after NBA Store fanservice contacted me: Turned out that my trustpilot comment was the first time the customer service had heard of the problem, and that they had not received my initial mes... See more
Company replied
Everything ok, there was a little discrepancy. But it was then solved really very quickly and satisfactorily. The items are great and beautiful. But are a little smaller, so order a size larger. Gladl... See more
Items were good quality, too bad there is no cheaper option for normal shipping to Austria only FedEx and DHL are available which inflates total costs.
Company replied
Company details
Written by the company
Celebrate the Boston Celtics' NBA Finals win with official championship gear from Store.NBA.com! Discover the latest Boston Celtics NBA Champions apparel, including t-shirts, hats, collectibles, and more. Our wide range of official Celtics apparel and merchandise gives every fan the chance to honor this remarkable victory. Don't miss your chance to grab one-of-a-kind Celtics merchandise that highlights your team pride. Shop now at the Official NBA Store for the best selection of official Boston Celtics championship gear!
Contact info
Fanatics International Unit 61 Stakehill Industrial Estate Touchet Hall Road Middleton, M24 2FL, Manchester, United Kingdom
- +44 (0) 330 333 0251
- customer.service@nbastoreinternational.com
- nbastore.eu
3.8
Great
3K reviews
Asks customers to review
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Pricy item
Pricy item. For that price, delivery should be included. Especially, because it took almost two weeks to deliver.
June 4, 2026
Reply from NBA Store Europe
Hi RiQ,
Thank you for your feedback. I am sorry to hear about this. I have contacted you via email for further assistance. I look forward to hearing back from you! -Sharon
Reply from NBA Store Europe
Hi Pepe, I am truly sorry to hear this and appreciate you taking the time to provide your feedback. I will be reviewing the order and contacting you directly to assist you further. I look forward to helping you in resolving this matter. Sincerely, Stacy
I ve sent you an email a few days…
I ve sent you an email a few days ago....damaged mailbox, scratches and hits on the case of the funko pop i ordered... unfortunately it was a gift for my kid but in this situation i didn't give it...it was supposed to be new but it looked like a used one... thanks for your time
June 5, 2026
Top parfait !!!!
June 5, 2026
Thank youuu
June 1, 2026
Thanks to all.
Thanks to all.
Let's go Knicks!!!
Waiting since the 90's to win the Finals, Knicks in 4 come on!!!
June 3, 2026
My last order was not delivered for no…
My last order was not delivered for no reason... money was returned and shipment costs were charged. I don't understand why.
June 3, 2026
Non Refundable Even Though It Should Have Been
I bought a jersey as a birthday present and it was too big. It was a regular player’s jersey. When I tried to return the item, it showed "non refundable“. The customer service didn’t respond at all. After several attempts to contact them, I reported the case to PayPal. I then received rude responses in broken English with false information. I have now escalated the case, but it simply comes across as a scam. Don’t purchase anything from them, unless you’re 100% sure you won’t want to return it.
June 5, 2026
Unprompted review
Reply from NBA Store Europe
Hello Anne, Thanks for reaching out - I’m happy to help with this. I hope you're doing well. I've looked into your concern, and I'm sorry to hear you would like to return your order. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
Super fast delivery and easy ordering
Super fast delivery and easy ordering. The price was also fair. Would order again.
June 2, 2026
Confusing sizing
The sizing is very confusing on the site, it is not very clear if a shirt is adult or child sized. Normally children sizes are coming in age ranges but here both adult and youth sizing was S, M, L.
After this, the return cost extra £2.99 (or more) which is never a welcome thing.
June 1, 2026
Reply from NBA Store Europe
Hello Sofia, I appreciate your contacting and providing us with feedback today. Let’s take a closer look together. I hope you're doing well. I've looked into your concern, and I'm sorry to hear that there was a sizing issue and that you're also not happy with the return fee being charged. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
I ordered Miami Heat shorts
I ordered Miami Heat shorts , first I got Maverick shorts then after many chats I got email that I had Heat shorts . But I did not get it , then after chat again I finally got the shorts . I think it took over month
May 28, 2026
Reply from NBA Store Europe
Hello Jarmo,
Thank you for letting our team know about the issues related to your experience. Our team aims to provide great service, and I am sorry we fell short of that standard. I reviewed your orders and reached out in a separate thread regarding an update of our efforts to make this right. Best, Madison
Reply from NBA Store Europe
Hi, Marc. We are sorry this happened with your order, and we appreciate your feedback. We have reached out to you directly. We hope to hear from you soon. Sincerely, Morgan
Cargus delivery and clothes quality
Cargus delivery is fast and reliable.
Quality of the clothes is good. Size fits well.
May 27, 2026
Fast delivery, bad quality
Fast delivery. Extremely high price for extremely bad quality.
May 30, 2026
Reply from NBA Store Europe
Hello Pat, we glad to hear that your order arrived quickly, but we are incredibly sorry to hear that the quality of the item did not meet your expectations. We genuinely want to make this right for you. I reviewed your order and followed up in a separate email regarding the efforts made today. Warm regards, Adrianna
Ordered 3 Funko POP figures
Ordered 3 Funko POP figures. Packaging was very poor, boxes were bended, torn. Not the way you expect to receive items from such store.
Big shout out to support, which after few emails refunded all amount i paid.
May 28, 2026
Reply from NBA Store Europe
Hello Edmundas,
Thank you for sharing your feedback. and I am so sorry for letting you down. We reached out in a separate thread to discuss the order in more detail. Please reach back out if there is anything else we can review for you. Best regards, Madison
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