They were advertising "free standard delivery over £30" (and my order was over €100), then at checkout I saw there is no standard delivery option, so it wasn't free for me. And I got every email in It... See more
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Update after NBA Store fanservice contacted me: Turned out that my trustpilot comment was the first time the customer service had heard of the problem, and that they had not received my initial mes... See more
Company replied
Everything ok, there was a little discrepancy. But it was then solved really very quickly and satisfactorily. The items are great and beautiful. But are a little smaller, so order a size larger. Gladl... See more
Items were good quality, too bad there is no cheaper option for normal shipping to Austria only FedEx and DHL are available which inflates total costs.
Company replied
Company details
Written by the company
Celebrate the Boston Celtics' NBA Finals win with official championship gear from Store.NBA.com! Discover the latest Boston Celtics NBA Champions apparel, including t-shirts, hats, collectibles, and more. Our wide range of official Celtics apparel and merchandise gives every fan the chance to honor this remarkable victory. Don't miss your chance to grab one-of-a-kind Celtics merchandise that highlights your team pride. Shop now at the Official NBA Store for the best selection of official Boston Celtics championship gear!
Contact info
Fanatics International Unit 61 Stakehill Industrial Estate Touchet Hall Road Middleton, M24 2FL, Manchester, United Kingdom
- +44 (0) 330 333 0251
- customer.service@nbastoreinternational.com
- nbastore.eu
3.8
Great
3K reviews
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Confusing sizing
The sizing is very confusing on the site, it is not very clear if a shirt is adult or child sized. Normally children sizes are coming in age ranges but here both adult and youth sizing was S, M, L.
After this, the return cost extra £2.99 (or more) which is never a welcome thing.
June 1, 2026
Reply from NBA Store Europe
Hello Sofia, I appreciate your contacting and providing us with feedback today. Let’s take a closer look together. I hope you're doing well. I've looked into your concern, and I'm sorry to hear that there was a sizing issue and that you're also not happy with the return fee being charged. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
I ordered Miami Heat shorts
I ordered Miami Heat shorts , first I got Maverick shorts then after many chats I got email that I had Heat shorts . But I did not get it , then after chat again I finally got the shorts . I think it took over month
May 28, 2026
Reply from NBA Store Europe
Hello Jarmo,
Thank you for letting our team know about the issues related to your experience. Our team aims to provide great service, and I am sorry we fell short of that standard. I reviewed your orders and reached out in a separate thread regarding an update of our efforts to make this right. Best, Madison
Reply from NBA Store Europe
Hi, Marc. We are sorry this happened with your order, and we appreciate your feedback. We have reached out to you directly. We hope to hear from you soon. Sincerely, Morgan
Cargus delivery and clothes quality
Cargus delivery is fast and reliable.
Quality of the clothes is good. Size fits well.
May 27, 2026
Fast delivery, bad quality
Fast delivery. Extremely high price for extremely bad quality.
May 30, 2026
Reply from NBA Store Europe
Hello Pat, we glad to hear that your order arrived quickly, but we are incredibly sorry to hear that the quality of the item did not meet your expectations. We genuinely want to make this right for you. I reviewed your order and followed up in a separate email regarding the efforts made today. Warm regards, Adrianna
Ordered 3 Funko POP figures
Ordered 3 Funko POP figures. Packaging was very poor, boxes were bended, torn. Not the way you expect to receive items from such store.
Big shout out to support, which after few emails refunded all amount i paid.
May 28, 2026
Reply from NBA Store Europe
Hello Edmundas,
Thank you for sharing your feedback. and I am so sorry for letting you down. We reached out in a separate thread to discuss the order in more detail. Please reach back out if there is anything else we can review for you. Best regards, Madison
The merchandise are good 100%…
May 27, 2026
Overdue shipping with any notification.
Overdue shipping with any notification.
Edit: Just within a few hours to my feedback, I have received a very kind apology and the shipping fee was refunded to me. Thank you.
May 26, 2026
Reply from NBA Store Europe
Hello Gergely,
Thank you for contacting our team, and I am sorry for the trouble. I reached out using the contact details provided to share an update about the order. Best, Madison
Item delivered with security tag still…
Item delivered with security tag still attached – very poor customer service!
I’ve ordered several items from the NBA Store EU before without any problems, but this experience was extremely disappointing.
When my latest order arrived, it still had the security tag attached. I contacted customer service via webchat, only to be told the item was now out of stock and that I could return it for a refund. This completely missed the point — I didn’t want to return it, I just wanted the item I paid for, without a security tag attached.
I was then advised to email their complaints team. After doing so, I received an automated response saying the inbox wasn’t monitored and that I needed to fill in an online form instead. This meant explaining the issue all over again for a third time and waiting even longer for a response.
When I finally heard back, I was told to either take the item, at my own time and expense, to a local shop to have the tag removed, or look online for instructions on how to remove it myself. This is completely unacceptable. Not only is this inconvenient, but it also raises the risk of damaging the item — and there was no clarity on who would be responsible if that happened.
Overall, a very frustrating experience and a disappointing level of customer service.
Update: 22/05/26
This issue has now been fully resolved thanks to the fantastic support from the Fanatics customer care team, so I’ve happily updated my rating to 5 stars!
A big thank you to the team for their quick response, professionalism, and for going above and beyond to reach a really positive outcome. I’m genuinely impressed with how this was handled and won’t hesitate to order from Fanatics again in the future!
May 19, 2026
Unprompted review
Reply from NBA Store Europe
Hello Ryan, the feedback you have provided is important, as we are always looking for ways to improve the Fan experience. My apologies. Reading through your message, I completely understand why you are disappointed. You should have been celebrating a great new purchase. Please know that we hear you, and we want to take care of this for you right now. I hope that my actions help find a satisfactory solution for you. I reviewed your order and followed up in a separate email regarding the efforts made today. Warm regards, Adrianna
always the best place for basket ball…
always the best place for basket ball gear easpecially the throwback jersey from the 90's even 80's love the discounts and the fast shipping
February 17, 2026
Tutto sempre top
April 30, 2026
Everything ok
Everything ok, there was a little discrepancy. But it was then solved really very quickly and satisfactorily. The items are great and beautiful. But are a little smaller, so order a size larger. Gladly again...
October 29, 2025
Unprompted review
Nba is life.
December 17, 2025
Good Quality but your sizing is off
November 20, 2025
Terrible customer service .
Terrible customer service .
Do not buy there . Search for a product on their website , find it order it size M wait for the delivery end up be kids size ask to return it not returnable can t exchange it . Do not waste your time and money on that site
March 21, 2026
Unprompted review
Reply from NBA Store Europe
Hello, thank you for your feedback. We understand your frustration with this situation. We strive to provide the best possible experience for our customers, and we appreciate you bringing this to our attention. I have contacted you via email to offer additional assistance. We always remain at your disposal.
Sincerely, Joanna
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