Myself and my partner were looking for a sofa fit for a new address, we were spoken to by Chris who took care of the process for us and answered every question asked it was much appreciated and a... See more
Company replied
Location
Switch locationMerry Hill Retail Park,, Brierley Hill, DY5 1SY Brierley Hill, GB
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See what reviewers are saying
I went to this store on the 21st of this month as I was in need of a new bed and heard loads of positive reviews about this store. As I entered the store I was greeted by a really helpful and... See more
Company replied
First time visiting and had really great experience. We were welcomed by Syann who asked what we were looking for and pointed out some options then left u to browse at our leisure. When we made our d... See more
Company replied
Outstanding customer service from Humaira! She went above and beyond to help me find everything I was looking for. Highly reccomend
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Merry Hill
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Merry Hill Retail Park,, Brierley Hill, DY5 1SY, Brierley Hill, United Kingdom
- 0121 356 5698
4.5
Excellent
220 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding customer service from…
Outstanding customer service from Humaira! She went above and beyond to help me find everything I was looking for. Highly reccomend
June 27, 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
Thank you for the excellent recommendation for Humaira and our Merry Hill store.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Merry Hill
Thank you for the excellent feedback, Deepa.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Merry Hill
We're delighted to hear that you enjoyed your experience.
Many thanks,
NCF Living, Marketing Team
Sofa purchase
Myself and my partner were looking for a sofa fit for a new address, we were spoken to by Chris who took care of the process for us and answered every question asked it was much appreciated and a pleasure.
We made a purchase and left happy with the customer service throughout.
Thankyou
June 29, 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
We wish you nothing but the best with your new sofa and home, Chloe!
Many thanks,
NCF Living, Marketing Team
Polite and helpful staff member
I went to this store on the 21st of this month as I was in need of a new bed and heard loads of positive reviews about this store.
As I entered the store I was greeted by a really helpful and polite young woman, I think her name was Syann. As I hadn’t been to the store before I asked her which beds she would recommend as I like a lot of comfort when it comes to a bed and I don’t like the mattress too firm.
From the get go she was very helpful and answered any questions that I had and was very helpful in her recommendations.
All of the staff were happy and welcoming but she stood out to me. I will definitely keep this store in mind for future purchases ☺️
June 21, 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
We're delighted to hear that you had such a pleasant experience with us, and hope to see you again in the future, Charline.
Many thanks,
NCF Living, Marketing Team
Amazing customer service from Humaira
Amazing customer service from Humaira, she was brilliant from start to finish and we've walked out with a gorgeous sofa! An asset to the business! :)
June 27, 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
Congratulations on finding the ideal sofa for your home, Sabrina!
Many thanks,
NCF Living, Marketing Team
Refused to deliver sofa that had been…
Refused to deliver sofa that had been fully paid for citing "sofa was too heavy" for the 2 delivery personal and one of the 2 possible routes into the room (thru' the garage) to where we wanted the sofa was a "health and safety concern" given 'suprisingly' the garage was being used for storage.
Had to pay for redelivery with no feedback as to when this might be and since we had to get rid of our old sofa to receive the new one we're now looking at weeks sitting on hard garden chairs.
Not impressed and would not recommend NCF based on this. Very willing to take our money but not very willing or able to help resolve the delivery problem where fundamentally wasn't one.
June 18, 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
Hello Chris, thank you for writing a review of your experience with us.
We're saddened to hear about this situation and acknowledge the frustration it will have caused. We do take the health and safety of our delivery teams very seriously and as such must act accordingly if there is a perceived concern with accessibility - we apologise for any inconvenience caused.
We will however forward your feedback internally to our teams for their consideration. Thank you for your continued patience, and our apologies again for the frustration.
Many thanks,
NCF Living, Marketing Team
Danielle was wonderful
Danielle was wonderful, a real credit to your organisation. Patient, informative, warm and interested. No pressure to buy and yet we still did, which is just the way to do it, in my opinion! A full explanation of options was provided which gave confidence to make a decision. For a first time buyer of all things furniture it really helped. Thanks Danielle
June 20, 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
We're happy to hear that Chris made your experience enjoyable.
Many thanks,
NCF Living, Marketing Team
Criss was there
Criss was very helpful, and positive. Great experience!
June 13, 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
We're thrilled to hear that, Seb.
Many thanks,
NCF Living, Marketing Team
Really good experience
Visited the store a week ago and again today and Danielle was really helpful and friendly. The atmosphere in store is lovely not pushy, when we had finally decided on which sofa we wanted Danielle finished our sale with a smile! Would definitely recommend !!
June 13, 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
We wish you all the best with your new sofa, Beth!
Many thanks,
NCF Living, Marketing Team
The salesman Chris could not have been…
The salesman Chris could not have been anymore helpful.Polite and very knowledgable . You have gained a regular customer.
June 13, 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
Thank you for the charming feedback, Alan - we look forward to seeing you again in the future.
Many thanks,
NCF Living, Marketing Team
Very good and Humaira was most helpful
Very good and Humaira was most helpful
Thank you
June 12, 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
That's lovely of you to say, Robert.
Many thanks,
NCF Living, Marketing Team
Danielle was professional and polite…
Danielle was professional and polite throughout.
Treated my wife and i with dignity and respect.
June 12, 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
We're thrilled to hear that you and your wife had such a pleasant experience with us, Tony.
Many thanks,
NCF Living, Marketing Team
Outstanding service!
Purchased a beautiful sofa today from the Merry Hill store for a reasonable price.
Excellent service from Humaira who was very knowledgeable and courteous.
Extremely happy!
June 10, 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
Thank you for leaving such a lovely review, Jamie - we wish you all the best with your new sofa.
Many thanks,
NCF Living, Marketing Team
Lovely service
Lovely service. Well looked after by all the staff particularly Chris.
Contracts were sorted efficiently and all information given. Thank you.
June 8, 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
We're pleased to hear about your time with us, Charlotte!
Many thanks,
NCF Living, Marketing Team
First time visiting and had really…
First time visiting and had really great experience. We were welcomed by Syann who asked what we were looking for and pointed out some options then left u to browse at our leisure. When we made our decision she was a pleasure to deal with to complete the order. Hopefully we will have an equally as good an experience when the goods are delivered.
June 7, 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
Thank you for taking the time to visit, Retta - we're pleased that you were able to find what you were looking for with us.
Many thanks,
NCF Living, Marketing Team
Very easy experience at NCF Living
Very easy experience at NCF Living, Merry Hill. We were helped by Danielle, who took us through every detail and made purchasing our sofas a breeze. Thank you!
June 7, 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
All the best with your new sofas, Emily! Thank you for the kind review.
Many thanks,
NCF Living, Marketing Team
Danielle was really helpful whilst in…
Danielle was really helpful whilst in store, helping us design the perfect wardrobe for our house. Thank you for your help
June 7, 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
You're more than welcome, Amy - we'll be sure to pass the kind words along to Danielle.
Many thanks,
NCF Living, Marketing Team
would like to commend Syann and…
would like to commend Syann and Danielle for their excellent customer service. They were both pleasant, helpful and very knowledgeable about the products and fabrics. They took the time to answer my questions and provided great advice, making the whole experience easy and enjoyable.
They are a real credit to the store and an excellent example of outstanding customer service. Thank you both for your help.
June 3, 2026
Unprompted review
Reply from NCF LIVING - Merry Hill
We're pleased that you had an enjoyable experience at our Merry Hill store, Brina. We'll be sure to pass along your charming feedback to Syann and Danielle.
Many thanks,
NCF Living, Marketing Team
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