NDBD Reviews 

I actually ordered an iPhone at NDBD in Germany where I live. The company is registered there but all the business and service (if one can even call it service) is run from the UK.
Like many customers I read the reviews on NDBD after I had placed my order. So I was nervous, and rightly so.
As I placed my order on 19th October the expected delivery period was 6 to 8 days, which I thought quite acceptable. A little later that was reduced to 2 to 4 days and I thought "Funny!?"
My order and the money processing was confirmed but I did not recieve a bill. I waited.
On 3rd.November I wrote an E-Mail requesting my status. I did, after a long wait, get an answer, stringing me along, saying it was due to the surprising last minute christmas rush and offering me some kind of (unspecified) free gift or an equally unspecified rebate. Who's interested in freebies? - they are nothing but feeble excuses!
They told me I could, if I prefered, cancell my order and would get a refund "as soon as possible" . Now if their delivery service was anything to go by, how long would it take to get a refund?
Patience was on tap and lasted until 15th November, the day the 'phone actually arrived. It had taken 27 days!
At least the phone is in good condition - but that's what I had specified anyway - and it functions well.
NDBD is not registered with Trusted Shops (for obvious reasons!) and I would recommend others to look for a more professional company.

ND-BD took the money then NOTHING!! No response to many emails to customer service. Now passed on to the fraud dept at the credit card company

ATTENTION!! AMOUNTED TO!! I ordered an iphone 6S with express delivery. After 10 days I had received neither a delivery nor a feedback on my emails. Then I canceled the order. That went pretty fast. On the repayment of 267 euros, I wait until today. Now I will pass the case on to my Lawyer. (ORDER 532-7307)

Phone received with microphone not working for phone calls. Works ok for data based calls but not mobile calls. Posted the issue, followed their instructions and has now been over a month without a refund. This has been time consuming and service has been completely unacceptable.

First of all my phone arrived almost a month after my purchase. It worked for a few days, then it turns out the phone has a hardware issue. Lodged a service complaint, with no response. They guarantee to come back within 48 hers, didn't hear back in ten days. Still trying to get some response.. 400bucks down the drain.

Nbdb mobile phone website. I'm a student and just recently ordered off the website I've emailed them 8 times on the details of my product I have no information on anything. I paid €239 for the phone. At this stage I want a refund as I feel they have robbed me so upset just want my money back. Does anyone have any advice on how i can get my money back.?

Same as everyone else -- horrible experience. The phone came with a glitchy screen that was barely functioning outside of a very tight case -- after about a million e-mails back and forth they made the return process so bureaucratically difficult that I gave up . So, I took the phone to a local shop to have the problem fixed -- £80 later it still shows signs of the same problem. I wish I would have read reviews earlier!

You cannot reason with these people -- I sent them so many logical, calm e-mails asking for them to rectify the issue. I get the same robotic, semi-unrelated responses back every time. Avoid!

As of many people i did a one of DUMB mistakes of my life ordering form this Company.
Order number- 532-5444
Ordered from- de.nd-bd.com
Order Date -September 19
Cancelled Date - 4 October .
Refund status - Received on 20 November.
Time it took for the refund : 47 Days
There were many Red flags from the beginning like not receiving bill of the order. I was just happy that i got a good deal.
On September 19 i placed order on iPhone SE 64 GB after for 290€.
The delivery time was 7-10 days . I waited for the delivery for 10 days and did not receive the phone . On October 4 i asked where about my order they told that the Phone is still not shipped . I asked for a specific time when will the order will be delivered , and added you cant deliver the Phone within a week i would like to cancel the order .
and they Cancelled it , told me that the refund will take around 7-10 days
Then i waited and waited .
Wrote 7-10 emails,called many times but no reply . And there was a reply
"We apologize for delay, accounting department is asking for answers from bank about money transfer delay, i hope this situation will be resolved shortly. We appreciate Your understanding and patience"

It will be exactly a month next week since i have been waiting for the refund . I had paid for the Phone using my credit card and I am really tried of writing emails to my credit card Company asking whether they have received the Money and writing emails for the refund Money to this company.
I understand sometimes there might be technical problems.But a 1 month ..... I had also requested for a proof that they had transferred the money so that i can show the proof to the Credit card Company . But NO .. no Response , no feed back .NOTHING .

I am really frustrated by this company for giving me unnecessary headache .

Finally got my refund and learned a very important lesson of life. It took 47 days to get my money , in total I had wrote more than 30 emails .

They sent me a phone that works sometimes but turn off by itself whenever it pleases. When I ask to send the phone back, NDBD ask me to send all sort of proofs, like video and pictures etc. I did everything as they've asked me to and now they are asking for another video. HOW DO I PROVE THAT THE PHONE WORKS PART OF THE TIME? When it works, it works flawlessly but the problem is IT ONLY WORKS SOMETIMES!!!

IT IS CLEARLY FAULTY!! WHAT A FRAUD!

Give me my money back! Order 534-5445.

I had the misfortune of ordering a phone from this company. Very poor customer service but after several emails I did get a reply and my order was cancelled and good to their word they did give me a full refund within 3 days.

Order 530-2367.
Extremely infuriating customer service, simply unacceptable. It seems to me that this is a fraudulent company comprising only of scammers who have thieved me of 519EUR and then ignored my attempts to contact them. The customer SHOULD NOT HAVE TO CHASE THEIR ORDER!! It has been over three weeks since I placed my order and the money was taken out of my account and my order is STILL PENDING i.e. HAS NOT EVEN BEEN PROCESSED and the phonelines I am convinced are fake and just another way to thieve your money, as I have rang in total about 15 times and each time I receive the EXACT same pre-recorded answering message. I will be taking LEGAL ACTION very soon if this company continues to ignore my attempts at contact.
WOULD NOT RECOMMEND!!!
INFURIATING AND UNPROFESSIONAL! False promises all over website DO NOT BUY HERE

No phone - no money back.
This seems like fraud...
I am more than angry and disappointed!

These professional scammers are disgusting humans out to grab money. I ordered an iPhone 6s a few weeks ago from the website before seeing online reviews of products never received or only faulty ones received. I have sent them over 100 emails demanding a cancelation and refund. I finally received an email back to say it was cancelled and I will get my refund, however after reading many reviews i have a feeling they have no intention of refunding my money. If it is not refunded within the next 10 days I shall be making this a legal case. DON'T BUY FROM THEM

I ordered a refurbished Iphone. There was a glitch at the payment method window and I accidentally ended up with a confirmation of my order although no payment had been made. Clicking on billing details got me the error 404 page. I tried to clear things up with emails to their English and German email addresses, and with the website's contact form. No reply. I tried the phone number, was kept on hold 50 minutes then booted off the line. I don't believe this is a real company and they must have paid Google a lot of money to appear first in my searches for the product I wanted.

Order 549-1022
Placed order on 23 September with the Shipping method
FREE Delivery in 6 - 8 Day - STILL HAVE NOT RECEIVED my order.

Payment has been taken and no responses to email. called the Australian customer service number but recorded message stating Due to high number of calls they cannot attend and to leave a message - Have left numerous messages - nothing.

Ordered this for a birthday present for my wife which is in 10 day and now i'm having to buy from another vendor.

Disgusting service and would totally avoid in future.
Not Happy At All

I waited for the order to be dispatched for 7 days and then asked to cancel the order. In 2 days I received the answer that the order is canceled by my request. But the money has gone from the credit card and refund was never issued. Now I'm trying to solve the problem with my bank.

Bought a iphone 6 ordernr: 541-1237, the amount has been withdrawn, but I still havent got my Iphone, tried to write 3 emails, and still on hold on the phone.
Seen the reviews here on trustpilot, and that case makes me no less nervous.
I want my phone, it is a birthday present.
If I cant have the phone, then cancel the order, so that I can buy a other place.

Dennis (+0045 51671058)

Still waiting for my item after 3 weeks. I have emailed 5 times and not even replayed what a disappointment

My phone finally arrived after a month rather tha 6-8 days. But it is faulty. The battery barely holds charge and it cannot keep a signal.
I am stuck now as they never answer the phone, the chat doesn't work and they haven't replied to any of my emails.

I am writing a seocnd review on here because they did actually respond to my first review and asked me to get in touch!!! But how, when no channel works!!

In case you're out there NDBD, my order number was 528-2354 and I would like to return the phone please and get a refund.

First of all I would have given no stars if I was allowed.

I ordered an IPhone 6 on 14/9/17, luckily paying by credit card, at least that way I was covered under Section 75 of the Consumer Credit Act 1974.

Anyway it is now the 5/10/17 and still yes you gusessed it still now phone, they are now trying to tell me that according to their records, Royal Mail delivered it to the given address and that I am telling lies.

When I asked for a refund, which I am fully entitled to, I was told to return the product for the refund.

But how can you return something which you have not received.

I want to complain about this SCAM company, but cannot find anything to do with their complaints procedure, hence they don’t want anyone to complain

What ever you do DO NOT order from the I implore you