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neat. Reviews 4,100

•
TrustScore 4.5 out of 5

4.6

Cleaning Products Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, noting their effectiveness and pleasant scents across various items like dishwasher tabs, hand wash, and bathroom cleaners. Many appreciate the eco-friendly aspect, including recyclable packaging and refillable containers, which are also described as stylish and robust. Reviewers frequently highlight the fast delivery and excellent customer service, with some mentioning quick replacements for damaged items or faulty parts. The overall quality and user experience are highly rated, with many expressing satisfaction and a strong intention to repurchase. However, some customers also noted issues with the product's hardware, specifically the pumps on soap dispensers, which tend to fail after a few refills. A few other people also felt that certain products, like body wash and floor cleaner, were not as effective or required excessive amounts for proper use. There were also mentions of some products leaving a film or not cleaning effectively, and concerns about the consistency of some washes being too thin.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the gorgeous scents, effectiveness, and... See more

Quality

Customers had positive experiences with quality, praising the effectiveness and pleasant scents of many... See more

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting its speed... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of use and... See more

Order

Clients share positive opinions on order, with many finding the process simple and easy to manage. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been a customer of Neat for a while now and absolutely love their products and branding. I’ve used pretty much their whole range now, the dishwasher tabs work a treat and their foaming hand wash is so... See more

Company replied

Rated 5 out of 5 stars

Using the toilet foam cleaner and anti bacteria bathroom cleaner and the floor cleaner all fab and smell fabulous the bathroom cleaners are powerful and clean toilet well. Also got washing up liquid t... See more

Company replied

Rated 5 out of 5 stars

Neat clean I’ve been using for about 2 years now I get the bundle monthly subscription it is chemical friendly it’s smells absolutely amazing cleans very well and a very good price to pay for the bun... See more

Company replied

Rated 5 out of 5 stars

These products are amazing . They work well , smell fantastic and I’m helping the environment.The containers are beautifully designed , look great and very handy little refill , sustainable refill's... See more

Company replied

Company details

  1. Cleaning Products Supplier
  2. Beauty Product Supplier
  3. Home Goods Store

About neat.

Written by the company

Say goodbye to single-use plastic, and hello to neat.

We create sustainable hand and home care products that perform brilliantly.

Just add water for powerful plant-based cleaning that's as stylish as it is sustainable.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great customer service

Very fast response from customer service to questions and very happy with the answers from friendly people.

July 26, 2025
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Reply from neat.

Hi Ian.

Thank you for your review! Have a neat day!✨💚

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Rated 5 out of 5 stars

Arrived quickly

Arrived quickly. Lovely fragrances. Everyone comments that uses the bathroom. Will keep subscribing

July 19, 2025
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Reply from neat.

Hi Theresa.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

The product is far superior to others…

The product is far superior to others on the market. The refillable containers are very stylish and robust. I gave a washing up liquid to my neighbour and she is a convert. I just love the whole concept. I have ordered refills and it’s great they take up little room in the cupboard. A genius idea and I hope your business last long.

July 7, 2025
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Reply from neat.

Hi Cheryl.

Thank you for your review! Have a neat day!✨💚

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Rated 5 out of 5 stars

Great

Great cleaning products, reliable shipping :)

July 24, 2025
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Reply from neat.

Hi Customer.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

The Product is just what I wanted

The Product is just what I wanted. A friend recommended me to Neat .
The different scents are lovely. Delivery was fast , thank you.

July 24, 2025
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Reply from neat.

Hi Janis.

Thank you for your review! Have a neat day!✨💚

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Rated 5 out of 5 stars

Such a clever idea

Such a clever idea. Good gor the environment, takes up minimal storage space abd works amazingly well.

July 16, 2025
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Reply from neat.

Hi Linda.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

💯 service

💯 service
All as described
No problems to report

July 22, 2025
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Reply from neat.

Hi Kerry.

Thank you for your review! Have a neat day!✨💚

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Rated 5 out of 5 stars

Fast delivery and excellent product

Fast delivery and excellent product. So easy to organise and lovely fragrance. Nice to know we are helping the environment.

July 22, 2025
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Reply from neat.

Hi Ann.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Quick efficient delivery

Quick efficient delivery, I’m really pleased with my antibacterial cleaning , they really smell lovely

July 21, 2025
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Reply from neat.

Hi Pam.

Thank you for your review! Have a neat day!✨💚

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Rated 5 out of 5 stars

Clean better than chemicals

The first products I’m using myself. I have asthma and hubby usually does the spray cleaning with shop bought products. Or any more. These are lovely, clean better than chemicals and have a fresh smell. Even hubby is cleaning the loo now

July 10, 2025
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Reply from neat.

Hi Barbara.

Thank you for your review! Have a neat day!✨💚

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