neat. Reviews 4,100

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, noting their effectiveness and pleasant scents across various items like dishwasher tabs, hand wash, and bathroom cleaners. Many appreciate the eco-friendly aspect, including recyclable packaging and refillable containers, which are also described as stylish and robust. Reviewers frequently highlight the fast delivery and excellent customer service, with some mentioning quick replacements for damaged items or faulty parts. The overall quality and user experience are highly rated, with many expressing satisfaction and a strong intention to repurchase. However, some customers also noted issues with the product's hardware, specifically the pumps on soap dispensers, which tend to fail after a few refills. A few other people also felt that certain products, like body wash and floor cleaner, were not as effective or required excessive amounts for proper use. There were also mentions of some products leaving a film or not cleaning effectively, and concerns about the consistency of some washes being too thin.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the gorgeous scents, effectiveness, and... See more

Quality

Customers had positive experiences with quality, praising the effectiveness and pleasant scents of many... See more

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting its speed... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of use and... See more

Order

Clients share positive opinions on order, with many finding the process simple and easy to manage. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been a customer of Neat for a while now and absolutely love their products and branding. I’ve used pretty much their whole range now, the dishwasher tabs work a treat and their foaming hand wash is so... See more

Company replied

Rated 5 out of 5 stars

Using the toilet foam cleaner and anti bacteria bathroom cleaner and the floor cleaner all fab and smell fabulous the bathroom cleaners are powerful and clean toilet well. Also got washing up liquid t... See more

Company replied

Rated 5 out of 5 stars

Neat clean I’ve been using for about 2 years now I get the bundle monthly subscription it is chemical friendly it’s smells absolutely amazing cleans very well and a very good price to pay for the bun... See more

Company replied

Rated 5 out of 5 stars

These products are amazing . They work well , smell fantastic and I’m helping the environment.The containers are beautifully designed , look great and very handy little refill , sustainable refill's... See more

Company replied


Company details

  1. Cleaning Products Supplier
  2. Beauty Product Supplier
  3. Home Goods Store

About neat.

Written by the company

Say goodbye to single-use plastic, and hello to neat.

We create sustainable hand and home care products that perform brilliantly.

Just add water for powerful plant-based cleaning that's as stylish as it is sustainable.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

NEAT HANDWASH KIT

Ordered one kit for myself. Loved foam and lovely smell. Ordered 2 more kits for my daughter and best friend for birthday gifts. I'm sure they will love it too

July 17, 2025
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Reply from neat.

Hi jean.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Love the packaging and the product

Love the packaging (the aluminum bottle, not the plastic one so much). Love the product. Was looking for an eco friendly product which is antibacterial as a lot of the eco cleaning products on the market which use refills are not.

Very pleased with using the bathroom and multi surface sprays. Effectively clean all areas and have a lovely scent.
Will definitely purchase again.

July 8, 2025
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Reply from neat.

Hi Fiona.

Thank you for your review! Have a neat day!✨💚

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Rated 5 out of 5 stars

I love the fact its really easy to use…

I love the fact its really easy to use their website & select what I need with ease. Goods are delivered really quickly and packaged very well. Everything is recyclable as the formulas come in little bottles. I love the anti-bac surface sprays!! Smells lovely and I trust this product.

July 14, 2025
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Reply from neat.

Hi Yvette.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Amazing products

Amazing products that work, smell lovely and are delivered quickly. Will definitely be buying again.

July 15, 2025
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Reply from neat.

Hi Alice.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Beautiful smells

Beautiful smells, no fuss, prompt delivery, amazing!

July 14, 2025
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Reply from neat.

Hi .

Thank you for your review! Have a neat day!✨💚

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Rated 5 out of 5 stars

Fabulous product

Fabulous product - always get compliments when friends and family use the bathroom.

June 30, 2025
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Reply from neat.

Hi Ita.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Save the planet

Great products and good for the environment. No more plastic bottles!!

July 14, 2025
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Reply from neat.

Hi Paul.

Thank you for your review! Have a neat day!✨💚

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Rated 5 out of 5 stars

Love these products

Love these products. Great fragrance, in fantastic containers. So easy to use and the fragrance lasts

July 12, 2025
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Reply from neat.

Hi customer.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Great product easy to use

Great product easy to use
Grandchildren love washing their hands and they have a soap that they have to rinse fully as you can feel the soap.

July 11, 2025
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Reply from neat.

Hi Andrew.

Thank you for your review! Have a neat day!✨💚

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Rated 5 out of 5 stars

Problem solved. …

I had a difficult experience with Neat and their use of AI at Customer Services. This made it impossible to get any help re the inability to use a reward code.
A couple of days later I had an apologetic email from a real person! She apologised profusely and, even better, sent me FOC a lovely present of Neat Body wash and refills. I accept that in good faith, we all make mistakes , and BTW the Body wash is very beautiful. Thank you Neat.

July 11, 2025
neat. logo

Reply from neat.

Hi Cornwall.

Thank you for your review! Have a neat day!✨💚

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