The refilling rig is an absolutely essential accessory to the Hex dosing system. Save yourself hassle & get one.....simple loading when you're suffering is great, no fiddling about just put your medic... See more
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See what reviewers are saying
Great products that are both good in value and performance. The nectar hex is amazing, has all the premium features everybody wants. External battery, large chamber, quick ramp up time, durable. T... See more
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I got a nectar gold a while ago and they're really tidy discreet units for a reasonable price. UK based company which made everything a lot easier for me. Other overseas brands present extra logistic... See more
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Order sat for almost 6 months. No follow-up unless I emailed them several times. Kept giving vague answers to when it would eventually be fulfilled. Products are great, but fulfillment needs work.
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Company details
Written by the company
Nectar (Dry Herb Vaporizers) was founded with the sole purpose of providing the healthiest means of responsibly enjoying and utilising nature’s medicines through the use of hardware such as vaporizers, whilst completely avoiding the consumption of toxins and carcinogens. Nectar products are becoming increasingly popular and are setting themselves as a gold standard in product quality. Our dry herb vaporizers and rosin press products are made with high quality materials and offer empowering experiences for those looking for premium and discreet devices whilst avoiding the sometimes-unavoidable premium costs.
Contact info
Southgate Office Village, 286A Chase Road, N14 6HF, London, United Kingdom
- 020 7050 0737
- info@nectarmedicalvapes.com
- nectarmedicalvapes.com
4.3
Excellent
897 reviews
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Replied to 60% of negative reviews
Typically replies within 24 hours
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Used my Nectar hex approx 10 times and…
Used my Nectar hex approx 10 times and the mouthpiece broke off in my hand, no drops or turning the mouthpiece. What an experience I had with support who said I needed to send video of mouthpiece which I did and also attached the invoice. I was told that it's not covered under warranty as it's classed as a consumables like the gauzes. So I learned a lesson today, stay clear of nectar medical vapes who are at best dreadful.The guy on support told me it broke because it gets hot and is a problem, I was told I need to purchase a new mouthpiece but they have been out of stock for a while. Stay away from these rip off merchants.
Rant over
Regards
Druk
September 10, 2024
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Slotto,
Thanks for taking the time to leave a review. We’re sorry to hear about the issue you’ve experienced with the mouthpiece.
After looking into it, we can confirm that the type of damage described appears to be the result of general wear and tear, which unfortunately isn’t covered under the warranty. That said, we completely understand how frustrating this can be and we’d still love to help if we can — whether it's with replacement parts or a discount on a new mouthpiece.
Feel free to contact our support team via Email or WhatsApp, and we’ll do our best to assist you!
Best regards,
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Iulian,
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our vapes, customer service, and pricing. It means a lot to us that you had a great experience, and we can’t wait to serve you again. If you ever need anything, feel free to reach out to our WhatsApp or email! 😊
Regards,
Fantastic company with fantastic…
Fantastic company with fantastic products on offer, very helpful customer service and love my Nectar Hex!
July 9, 2024
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi OJ,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying your Nectar Hex and that our customer service team could be of help. Your satisfaction means the world to us, and we're grateful for your support. Don't hesitate to reach out if you need anything else or have any questions. We're here for you! 😊
Regards,
Excellent customer service
Bought the Honeybee 2.0 vape from Amazon, it broke a few months later but reached out to Nectar via WhatsApp and after some troubleshooting they sent me a brand new device. Great customer service, hope this new device lasts.
June 24, 2024
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Richie,
Thank you so much for sharing your experience! We're sorry to hear about the initial issue with your Honeybee 2.0 vape, but we're thrilled that our customer service team could assist you and get a new device sent your way.
We appreciate your patience and understanding during the troubleshooting process. If you have any more questions or need further assistance, don't hesitate to reach out to us via WhatsApp or email. Enjoy your new Honeybee 2.0 vape, and we hope it brings you long-lasting satisfaction!
Best regards,
Necter Platinum
I had purchased a necter platinum and been using it daily for a few months before the battery compartment started having an issue of not closing correctly. Got in contact with staff at Nectar, explained what the issue was and after receiving easy to follow instructions, I had received a replacement within a few days, haven't had an issue since. The product itself is easy to use and simple enough to clean, holds enough for a high end of typical dosing which would be easier again if dosing capsules were avaliable for the gold and platinum series. Deffenatly have and would recommend for a good and easy daily use vaporizer, that doesn't break the bank.
June 10, 2024
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Lee,
Thank you so much for sharing your experience with the Nectar Platinum! We're thrilled to hear that you've been enjoying it daily and that our team was able to assist you promptly when you encountered an issue with the battery compartment.
It's fantastic to know that the replacement process was smooth and that you haven't had any problems since. We strive to make our products user-friendly and easy to maintain, so we're glad to hear that you find it simple to use and clean.
Your suggestion about dosing capsules for the Gold and Platinum series is greatly appreciated, and we'll certainly consider it for future improvements. We're grateful for your recommendation and are delighted to provide you with a reliable and affordable vaporizer for your daily use.
If you ever need any further assistance, don't hesitate to reach out to us via WhatsApp or email. Happy vaping!
Best regards,
nectar gold dry herb vape
I have the nectar gold dry herb vape. It works very well and is good value for money. When I did have an issue with it they honoured their guarantee and sent a replacement very swiftly. I've been through many vapes over the years, hence I was looking for a company the would honour a guarantee of I did have issues. Their customer service is very good would definitely recommend.
August 2, 2024
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Jo,
Thank you so much for your glowing review of our Nectar Gold Dry Herb Vape! We're thrilled to hear that you're enjoying its performance and finding it to be a great value for money. It's wonderful to know that our customer service team was able to swiftly address the issue you experienced and honor the guarantee.
We truly appreciate your trust in us, especially given your extensive experience with vapes. Your recommendation means the world to us, and we're committed to continuing to provide top-notch products and support.
If you ever need any further assistance, don't hesitate to reach out to us via WhatsApp or email. Happy vaping!
Best regards,
everything is fine
Good products and great, great support by the company
August 2, 2024
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Zizekalneon,
Thank you so much for your kind words! We're thrilled to hear that you love our products and had a great experience with our support team. Your satisfaction is our top priority, and it's wonderful to know that we've met your expectations.
If you ever need anything else or have any questions, feel free to reach out to us via WhatsApp or email. We're always here to help!
Best regards,
Excellent Customer service
My Honeybee after a year had a problem, I contacted customer service and once they understood the problem, they sent me a new Honeybee in less than a week. What can I say, excellent customer service. Top 🔝
July 19, 2024
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Cosimo,
Thank you so much for sharing your experience! We're thrilled to hear that our customer service team was able to resolve the issue quickly and efficiently. Your satisfaction is our top priority, and we're delighted that you're happy with your new Honeybee vaporiser. If you ever need anything else, don't hesitate to reach out. Happy vaping! 🐝🌼 Top service is what we strive for!
All the best,
Horrendous Service!
This may be slightly long.. but hopefully saves potential customers before ordering.
Atrocious Fake product ordered directly from NectarHex seller on Amazon. These fake useless dosage pods EXPAND and get stuck in the Hex device. When removing the pod from device, the pod gets stuck and the lid pops off everytime, rendering this product useless with alot of mess everywhere. This issue can cause your Hex Vapouriser to short out and voids warranty, as you have to insert a pin on the side of the expanded pod to remove.
When calling Customer Support (CHRISTIAN - E-Commerce/Customer Support Manager) was absolutely useless, they already know about this defective product and stated that they have changed their design, which causes the pod capsules to expand inside the vapouriser device. (Why are you still selling this then?!) The only pod that works ok, is the one supplied with the device, however Christan said they dont sell the orginal pods separately and its only the fake expanding pods that can be purchased separately. CHRISTIAN stated that customers should order direct from Nectarvapes website as they have a better quality product, than the pods distributed from Amazon. I explained that this is wrong, as I ordered directly from the Nectar seller on Amazon, but was told that they are aware of the problem but as i hadn't ordered direct from Nectar website, theres nothing they can do and will just feedback my problem to the design team. This is NOT how to market/sell a product, nor is this a way to treat customers, who have invested in your company.
When purchasing this product, it had 5 star review. After using it for a few days, I checked again and had seen 3 Negative reviews from customers who also had the same problem, with pods getting stuck and expanding. However, these negative reviews were deleted a few days after.. I wonder how long my honest review will stay up for..? (If it does miraculously dissappear, il just upload it on TrustPilot)
As seen in the images, the original pod on the left and this fake useless product on the right. Wrong sized pods, wrong sized holes, wrong material! Buyers please be aware, before purchasing anything from this company!
June 8, 2024
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Harris,
Thanks for your comments and I'll be passing this onto our manager.
I’m really sorry to hear about the issues you’ve had with your dosing capsules — I completely understand how frustrating that must be, and it’s certainly not the kind of experience we aim to provide.
The change in materials was made in order for our medical use applications, mainly food grade aluminium being safer than stainless steel.
That said, we truly value your feedback and have passed your comments along to our product team for further review. Although we're not able to provide a warranty replacement, we’d still love to assist in any way we can.
If there’s anything else we can do to help, please don’t hesitate to get in touch — we’re here to support you.
Best regards,
Crooks
Made an order [Order #52673](28 April 2024) and didn't receive it. No response from the company. These folks are thieves.
They must have got kicked of Amazon where I did have successful orders in the past. Says they had bad reviews on there as well.
Stay away!
UPDATE: my answer to your response from 2 days ago; you did NOT send an email to me on April 29. I checked my junk folder as well.
How about you send me the product I paid for or refund my money; and we call it a day?
April 28, 2024
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Bruno,
We're very sorry for the experience and it's not in our intention for this to happen. We have sent you an email last April 29 regarding your order but has not received a response.
Rest assured that we're here to provide all the assistance you need and please reach out to us via WhatsApp or email so we can resolve this for you.
Best regards
Did not receive product but was charged…
Did not receive product but was charged for it. States returned even though no return request was made. Was not refunded either. Basically got robbed and cannot contact the business. Steer away before you make the same mistake
June 10, 2024
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Patrick,
We're very sorry for the experience and it's not in our intention for this to happen. We have checked why it was returned and we were not given a reason as well. We have also refunded your order as per our conversation in our WhatsApp.
Rest assured that we're here to provide all the assistance you need and we're just a message away.
Best regards
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Sophie,
Thank you so much for your kind review! We're thrilled to hear that our product is perfect for your needs and that you find it worth the money. Your satisfaction is our top priority, and your positive feedback means the world to us. If you ever need anything or have any questions, please don't hesitate to reach out to our WhatsApp or email. Thanks again!
All the best,
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Ryan,
Thank you so much and we appreciate you taking the time to leave us a review. We're very glad that you find our device one of the best and if you need anything in the future, please don't hesitate to reach out via email or WhatsApp.
All the best,
The Apex of Medical Grade Vaporizers
On October of 2023, I purchased my first Nectar Medical Vaporizer. It is the Nectar Platinum. I absolutely love this vaporizer. Easy to use, clean, charge and vaporizes flower to perfection. I cannot sing it enough praises. It’s a beast. No plastic parts. The heating chamber, battery compartment and electronics compartment are all separate. Making this one of the safest vaporizers out there. Only to be out done by its upgraded brother, the Nectar Hex, which brings me to my most recent purchase from Nectar Medical Vapes. I loved my Platinum so much, I decided to buy the Nectar Hex. Wow! Just when I thought it couldn’t get better. Nectar Hex, in my opinion is the apex of personal dry herb vaporizers. From its round 24k gold plated heating chamber and its marveling electronic display this thing is so well built and designed you couldn’t ask for a better medical grade vaporize. The vapor delivery of the Nectar Hex is incredible with an airflow adjustment at the bottom of the unit and three session timers to choose from: 3, 6, 9 minute intervals. The vapor quality is exceptional. I find my flower to be very much improved in flavor, cloud volume and best of all effect. In your hand, this thing feels solid with some heft to it. You can feel the quality when you hold it in your hand. I vape a lot and the Nectar Hex, is without a doubt a very solid purchase that will undoubtedly, impress the most discerning dry herb vape aficionado. I highly recommend both the Nectar Platinum and Nectar Hex.
April 26, 2024
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi James.
Thank you so much for taking the time to share your experience with both the Nectar Platinum and Nectar Hex vaporizers! Your review truly made our day. It's fantastic to hear that you've found such joy and satisfaction in our products.
We're thrilled that you've found the Nectar Platinum to be such a reliable and user-friendly companion. Its safety features and high-quality construction are indeed something we take pride in. And then, to hear that you decided to upgrade to the Nectar Hex and found it to be even better—that's music to our ears!
We put a lot of thought and effort into crafting each of our vaporizers, and your words about the Nectar Hex being the apex of personal dry herb vaporizers mean the world to us. We're especially glad to hear that you're enjoying the enhanced vapor quality and the thoughtful design elements like the airflow adjustment and session timers.
Thank you for recommending both the Nectar Platinum and Nectar Hex. Your support means everything to us, and we're so grateful to have you as part of the Nectar Medical Vapes family. If you ever have any questions or need assistance, don't hesitate to reach out to our Email or WhatsApp. We're here to ensure you continue to have an exceptional vaping experience!
All the best,
Cleaning Caused Sensor to Break!!!
I said: My Nectar Platinum Dry Herb Vaporizer shows a “sensor error” and won’t turn on. I’ve just cleaned it very carefully following the instructions in your video.
They said: Hi there! Thanks for reaching out and we deeply apologise for the inconvenience. Unfortunately, if the device shows sensor error, it means that the electronics inside may have been damaged due to being brushed too hard. This needs to be replaced already.
Given the purchase date, I'm sorry to say this but your device is already out of warranty.
I said: Will I need to buy a new one it's not even 3 years old and it's only been used maybe 30 times.
They said: Yes, since we're not able to replace out of warranty devices. The chamber might have been brushed too hard.
On your website you describe your products as; “Nectar is a leading online dry herb vaporizer store – our products are becoming increasingly popular, setting themselves as a gold standard in product quality”
I think it's reasonable to expect them to last more than 3 years with very light use and not be damaged by cleaning.
I've had cookers, ovens, fridges, dishwashers, dryers, kettles, and toasters all last over 10 years but for a small £100 vape apparently, it is unreasonable of me to expect it to last very long.
I'm sure you can decide how you want to spend your money.
A warranty claim is a separate thing from Consumer protection legislation which provides that;
Satisfactory Quality: Goods must be of a standard that a reasonable person would expect, considering their description, price, and any statements made by the seller. This includes being free from defects, fit for purpose, and durable.
Right to Redress for Faulty Goods:
Short-term right to reject (within 30 days): If goods are faulty, not fit for purpose, or not as described, consumers can claim a full refund within 30 days of purchase or delivery.
Right to repair or replacement (up to six months): After 30 days, consumers can request a repair or replacement of faulty goods. This must be done within a reasonable time and at no cost to the consumer. The trader can choose which remedy to offer.
Right to a price reduction or final right to reject (after one repair or replacement): If a repair or replacement is unsuccessful, or disproportionately expensive, the consumer can claim a price reduction or a full refund (in most cases, with a deduction for usage).
My point is the above applies the goods where not of satisfactory quality and were not durable.
May 2, 2024
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Stephen,
Thank you for getting in touch and for sharing your experience. I’m really sorry to hear about the issues you’ve had with your devices — I completely understand how frustrating that must be, and it’s certainly not the kind of experience we aim to provide.
After reviewing your case, I can confirm that the devices were unfortunately already outside the warranty period when the issue was reported. Because of that, we’re unable to process a warranty claim at this time. I know that’s not the outcome you were hoping for, especially given how little use the devices have had, and I truly appreciate your understanding.
That said, your feedback is important to us and has been shared with our product team for review. While we’re unable to offer a warranty replacement, we’d still really like to help — whether that’s with troubleshooting support or offering a discount on a replacement unit.
Please feel free to reach out if there’s anything else we can do — we're here to help however we can.
Best regards,
Nectar’s Suite of Devices: A Journey of Trust and Quality
My journey with Nectar began with the purchase of the Honeybee device, which quickly became my favorite 510 device among several brands I’ve tried. The heated chamber function is a standout feature that I absolutely adore.
The impressive performance of the Honeybee piqued my curiosity about Nectar’s other offerings, leading me to discover the Hex vaporizer. The team’s professional and prompt responses to my inquiries via WhatsApp instilled in me the confidence to make the purchase. Having used the pen multiple times, I can attest to its excellence—it rivals, if not surpasses, its main competitor (priced at £399), with its rapid heating capability.
Encouraged by my positive experiences with Nectar’s devices and their stellar customer service, I’ve recently acquired the Hive device for my wife, who prefers milder oils. I’m optimistic that it will live up to the high standards set by its predecessors.
Next on my list are the Guru Club and the refill grinder. A heartfelt thank you to Nectar for all the support and assistance provided.
April 11, 2024
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi there!
Thank you so much for taking the time to share your journey with Nectar—it truly warms our hearts to hear about your positive experiences with our products!
We're thrilled to hear that the Honeybee has become your favorite among the 510 devices you've tried. That heated chamber function really does add an extra layer of enjoyment, doesn't it?
It's fantastic to know that your positive experiences with the Honeybee led you to explore more of what Nectar has to offer, and we're delighted that the Hex vaporizer has lived up to your expectations. Our team is always here to provide prompt and professional assistance, so we're glad to hear that your interactions with us via WhatsApp were helpful in making your purchase decision.
We're honored that you've chosen to trust us with your wife's vaping needs by selecting the Hive device for her. We're confident she'll love it just as much as you've loved your Nectar devices!
And wow, it sounds like you have an exciting lineup planned with the Guru Club and the refill grinder next on your list. We can't wait for you to experience those!
Thank you again for your kind words and for being a part of the Nectar family. If you ever need anything, whether it's product advice or just a friendly chat, don't hesitate to reach out to us via Email or WhatsApp. We're here for you!
All the best,
product didn't work and can't get in…
product didn't work and can't get in contact with anyone to help
March 28, 2024
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Mollie,
I'm so sorry to hear that you're experiencing trouble with our product, and I completely understand how frustrating it must be not to get the assistance you need. Your satisfaction is incredibly important to us, and we want to make things right for you as soon as possible.
Please accept my sincerest apologies for any inconvenience this has caused you. I'd be more than happy to assist you personally. Could you please reach out to us via Email or WhatsApp? I'll do everything I can to help resolve the situation for you and I assure you that we're committed to finding a solution that works for you.
Looking forward to hearing from you soon and turning this experience around!
Kind regards,
Really enjoy the nectar products
Really enjoy the nectar products, have used these for some time now, good service good products and an excellent and helpful support, thank you and would recommend these.
February 11, 2024
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Christopher,
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you've been enjoying our Nectar products for quite some time now. It's always wonderful to know that our customers are happy with both the quality of our products and the service they receive. We take pride in providing excellent support, so it's fantastic to hear that you found it helpful. Your recommendation means a lot to us! If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us via email or WhatsApp. Thanks again for your support!
All the best,
Incredible customer service and products
This company go above and beyond when it comes to ensuring their customers are happy. The products themselves are brilliant and affordable, but the cherry on top is how responsive, helpful and friendly the customer support are. Highly highly recommend Nectar.
April 6, 2024
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Mr Alikhanizadeh,
Thank you so much for your kind words and glowing feedback! We're thrilled to hear that you've had such a positive experience with us. Ensuring our customers are happy is our top priority, so it's incredibly rewarding to hear that you feel we go above and beyond in that regard. We're delighted that you love our products and finding them both brilliant and affordable. And as for our customer support team, we couldn't be happier that they've been able to assist you in a responsive, helpful, and friendly manner. Your recommendation means the world to us! If there's ever anything else we can do to enhance your experience, please don't hesitate to reach out to us via email or WhatsApp. Thanks again for choosing Nectar!
All the best,
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Anna,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying both our product and our client service. It's our goal to provide the best experience possible, and it means a lot to us to know that we're hitting the mark. If you ever need anything else or have further feedback, please don't hesitate to reach out to us via email or WhatsApp. We're here to help!
All the best,
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