The refilling rig is an absolutely essential accessory to the Hex dosing system. Save yourself hassle & get one.....simple loading when you're suffering is great, no fiddling about just put your medic... See more
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See what reviewers are saying
Great products that are both good in value and performance. The nectar hex is amazing, has all the premium features everybody wants. External battery, large chamber, quick ramp up time, durable. T... See more
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I got a nectar gold a while ago and they're really tidy discreet units for a reasonable price. UK based company which made everything a lot easier for me. Other overseas brands present extra logistic... See more
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Order sat for almost 6 months. No follow-up unless I emailed them several times. Kept giving vague answers to when it would eventually be fulfilled. Products are great, but fulfillment needs work.
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Company details
Written by the company
Nectar (Dry Herb Vaporizers) was founded with the sole purpose of providing the healthiest means of responsibly enjoying and utilising nature’s medicines through the use of hardware such as vaporizers, whilst completely avoiding the consumption of toxins and carcinogens. Nectar products are becoming increasingly popular and are setting themselves as a gold standard in product quality. Our dry herb vaporizers and rosin press products are made with high quality materials and offer empowering experiences for those looking for premium and discreet devices whilst avoiding the sometimes-unavoidable premium costs.
Contact info
Southgate Office Village, 286A Chase Road, N14 6HF, London, United Kingdom
- 020 7050 0737
- info@nectarmedicalvapes.com
- nectarmedicalvapes.com
4.3
Excellent
897 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Dear Darren,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying your vape and had a great experience with our customer service. Your support means a lot to us, and we’re always here if you need anything. Happy vaping!
Best regards,
Simple and effective vape
Bought this vape a while ago and it was just what I needed to help cutting back on the ciggies. Easy to use, no buttons or valves to mess about with. Love it. After a couple of years it developed an issue but the seller could not have been more helpful in sorting it out for me.
June 11, 2025
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Dear Neil,
Thank you for the fantastic review! We're so glad to hear that your vape has been a helpful and simple solution on your journey to cutting back on cigarettes. That’s exactly what we aim for. It’s great to know you found it easy to use and hassle-free. We also really appreciate your kind words about our customer service—it's always our goal to support our customers however we can, even years down the line. Thanks again for your support, and you can always reach us via WhatsApp or email if you need anything in the future!
Best regards,
Best Vaporizer, very good experiences
Best Vaporizer I‘ve ever had! Additionally Nectar provides a very fast, uncomplicated and good complaint handling. I can unrestricted recommend that company!
June 11, 2025
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Dear Steve,
Thank you so much for your wonderful feedback! 🌟 We're thrilled to hear that you're enjoying your vaporizer and that our complaint handling process met your expectations. Providing fast and uncomplicated support is something we take great pride in, so your kind words mean a lot to us.
Thanks again for the recommendation — it truly makes our day!
Best regards,
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Dear Svetlana,
Thank you so much for your kind words! 😊 We're thrilled to hear that you were happy with the quick delivery and our customer service. It means a lot to us that you took the time to share your experience. We’re always here if you need anything! 💬
Best regards,
Nectar Platinum is just outstanding
Nectar Platinum is just outstanding. The packaging was quality. Detailed information regarding the Deep Cleaning process could be given more thought however. I had no idea what those tiny white rings were used for and as a result, while removing the mouthpiece, the white ring (gasket) was either never on the mouthpiece or I lost. I had no idea to expect that tiny white ring during removal, but I would've had there been information detailing the fact.
What are those two transparent tubes used for which were also included?
That said, just really enjoy my Nectar Platinum. I WILL be spreading the joy of this device to all my old school combusting buddies.
Oh, this is my first dry vape or vape anything, experience. Game changer indeed.
One Love everyone!
May 27, 2025
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Ahseem,
Thank you so much for your thoughtful and enthusiastic review – we’re absolutely thrilled to hear you're loving your Nectar Platinum! It’s amazing to know that it’s been a game changer for your first dry herb vaping experience, and we’re especially grateful that you're planning to spread the word to your fellow old-school combusting friends. One Love right back at you! 🌿❤️
We also really appreciate your constructive feedback regarding the deep cleaning process and the included accessories. You’ve made an excellent point, and we hear you loud and clear. The small white ring you mentioned is a gasket that helps secure the mouthpiece and create a proper seal. It can indeed be easy to miss, so we’ll work on improving the documentation to make this clearer for future users.
As for the two transparent tubes – great question! Those are for the mouthpiece. It will protect your lips if in case the mouthpiece becomes too hot.
Thanks again for taking the time to share your experience. If you ever have more questions or need any support, please do not hesitate to reach out via WhatsApp or email. We''re always here for you.
Enjoy your sessions and happy vaping!
Best regards,
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Olamide,
Thank you so much for the kind words and the 💯! We're thrilled to hear you had a great experience and were happy with our materials. Your support truly means a lot to us, and if you need any help in the future, please don't hesitate to reach out to us via WhatsApp or email. Looking forward to welcoming you back again soon!
Best regards,
Great Company
The reason for 4 stars is because I wish there was more info on the website as I had some trouble there understanding what was in every package. I also never got a response from customer service when I asked for clarifications. Everything else great!
March 31, 2025
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Margo,
Thank you for your honest feedback and for taking the time to leave a review. We're really glad to hear you were happy with the overall experience! That said, we're sorry to hear you had trouble finding clear information on our website and didn’t receive a response from customer service—that’s definitely not the experience we aim to provide.
We truly appreciate you highlighting this, and we’re already looking into how we can improve both our product details and response times. If you’re open to it, we’d love to make things right—feel free to reach out again via WhatsApp or email and we’ll make sure someone gets back to you promptly.
Thanks again for your support and helpful input!
Best regards,
I would just like to say that Nectar…
I would just like to say that Nectar have excellent customer services and went out of there way to make sure I was satisfied with my replacement vape, not only is it a great vape but you can rely on them to replace faulty parts under they're warranty..
May 19, 2025
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Alexander,
Thank you so much for your kind words! We're thrilled to hear that you’re happy with your vape and that our customer service team was able to help you out. We always aim to go the extra mile to make sure our customers are fully satisfied, so it’s great to know that came through in your experience.
If you ever need anything else, don’t hesitate to reach out — we’re always here to help!
Best regards,
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Steffen,
Thank you so much for your kind words! We're really glad to hear that you appreciated our quick responses and found our communication friendly — we always strive to make every interaction as smooth and pleasant as possible.
It was a pleasure assisting you, and if you ever need anything else, don’t hesitate to reach out. We’re always here to help!
All the best,
Good customer service
I had an issue receiving a refund as my bank blocked it, but they were very helpful in getting my refund sorted. I've got a hex vape and it's very good, can't fault it
April 15, 2025
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Lias,
Thanks for getting back to us. I’m sorry to hear that your bank wasn’t able to assist, especially given that you’ve received confirmation emails stating the refund was processed.
Since the refund has already been issued on our end, it’s possible it may still be in transit between systems or caught up in your bank’s processing time. Sometimes, it can take a few business days to fully reflect, depending on the card provider or bank.
That said, we definitely want to help where we can. Feel free to send us a message via WhatsApp or email so we can work hand in hand regarding the refund issue.
Regards,
Item received in good time
Item received in good time. I gave it four stars as the item bought was because the part had broken from the original item.
March 27, 2025
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Kavanagh,
Thank you so much for your feedback! We're really glad to hear your order arrived on time and that you're satisfied with the item. We're sorry to hear the original part had broken, but we hope this replacement is working well for you. If there's anything else we can do to help or improve your experience, please don’t hesitate to reach out via email or WhatsApp.
Thanks again for your support!
Warm regards,
Very happy
Very happy. Have had 4 gold vaporisers over the years. Good service, you’ve made an old woman very happy.
February 18, 2025
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Dear Claire,
Thank you so much for your kind words! We're so happy to hear that you've had such a great experience with our gold vaporizers over the years. It truly warms our hearts to know we’ve made you happy. 😊 Your support means the world to us, and we're always here if you need anything. Wishing you many more wonderful moments with your vaporizer! 😄
Best regards,
Shopping experience
No complaints here, My shopping with Nectar Vapes is great, from devices to accessories. With every purchase, everything is shipped with a speedy manner.
December 27, 2024
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Demonte,
Thank you so much for your kind words! 😊 We're thrilled to hear that you've had a great experience shopping with Nectar Vapes. Our team works hard to ensure our devices and accessories meet your expectations, and speedy shipping is always a priority for us. If there's ever anything else we can do to make your experience even better, please don't hesitate to reach out. Happy vaping! 💨✨
Best regards
Meh Okay product. Very bad after sales
I have purchased two of the platinum dry herb vapes.
I have only used them approximately 20 times.
They are overheating and intermittently working.
I mentioned this and was fobbed off. Told everything was my fault.So please accept a truthful review.
They are not of merchantable quality and the after sales I received was very bad.
November 2, 2024
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Tony,
Thank you for reaching out and sharing your experience — I’m really sorry to hear about the trouble you’ve had with your devices and the frustration it’s caused. That’s certainly not the kind of experience we want any of our customers to have, and I appreciate you taking the time to let us know.
I’ve looked into your case, and unfortunately, as the devices are already outside of the warranty period when you reported the issue. Because of that, we’re not able to process a warranty claim at that time. I completely understand this isn’t the resolution you were hoping for, especially considering the issues you've mentioned and how little they’ve been used.
That said, we do take product feedback seriously, and I’ve passed your comments along to our product team to review. While we can’t offer a warranty replacement, we’d still love the chance to help in some way — whether it’s a discount on a replacement or advice on troubleshooting, we're here to support you however we can.
Please don’t hesitate to let us know if there’s anything we can do to assist further.
Regards
Waited a long time for something that…
Waited a long time for something that actually works and this is it
November 1, 2024
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi James,
Thank you so much for your kind words! We're thrilled to hear that you finally found something that works for you. Your satisfaction means the world to us, and we're grateful to be part of your journey. If you ever need anything or have questions, don't hesitate to reach out. Thanks for your support!
Best regards,
Fantastic company
Fantastic company. I have had their older vapes and parts right up to the newest (Nectar Hex) and they have all been of a high standard/top quality materials. I have also spoken with customer service in the past and they were amazing. Very friendly. I'm a happy customer and I highly recommend purchasing from Nectar.
November 1, 2024
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Dear KP,
Thank you so much for the glowing review! 🌟 We’re beyond thrilled to hear that you’ve been enjoying our products, from the older vapes to the latest Nectar Hex. It’s awesome to know that the quality and materials have stood out to you! And we’re so glad to hear that our customer service made a positive impact as well—it’s always our goal to provide a friendly, helpful experience. 😊 Your support and recommendation truly mean the world to us. We look forward to continuing to serve you in the future! Thanks again for being such a happy customer! 🙌😃
Best regards,
Thanks God for hex!
Thanks Lord Jesus for the Hex! Is all you need to know, believe me
October 17, 2024
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Veronica,
Thank you for your enthusiastic review! We're so glad to hear that you’re enjoying the Hex—it truly means a lot to us. If you have any questions or need assistance, feel free to reach out. Happy vaping, and blessings to you! 🙌✨
Great products and great service
Great products and great service. The WhatsApp chat is great and friendly.
October 11, 2024
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Lozenge,
Thank you for the wonderful review! We're so glad to hear you love our products and had a positive experience with our service. Our team enjoys chatting with customers on WhatsApp, and it’s great to know you found it friendly! If you need anything else or have more feedback, don’t hesitate to reach out. We’re here to help! 😊
Everything is good,ordered easily,it…
Everything is good,ordered easily,it arrived quickly ,I just wish I could buy the gold vape screens separately, everything else I can clean and reuse but those screens go in the bin when I'm done with them.
September 27, 2024
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Euphemia,
Thank you so much for your positive review! We're thrilled to hear that you found the ordering process easy and that your items arrived quickly. We appreciate your feedback about the gold vape screens, and we understand how important it is to have reusable options. We'll definitely pass your suggestion along to our team. If you have any other thoughts or questions, feel free to reach out. Happy vaping! 😊
Regards,
I haven't received my order
I haven't received my order.
When I was asked to review my order it hadn't arrived and now 6 months later you are still hassling me to remove the review, which was correct at time of post. Go away. If you had been honest about the delivery times in the first place !
September 30, 2024
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Norma,
Thanks so much for your review! We just wanted to let you know that your order has been marked as successfully delivered.
We have also shared the tracking as confirmation but it looks like your review still has it the other way around.
Please remember were here to help in any way we can and we believed we did our part successfully by providing everything regarding your order.
Please don’t hesitate to reach out — we’re here to help and want to make sure everything gets sorted for you!
Regards
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