Neewer Reviews 186

I ABSOLUTELY LOVE NEEWER PRODUCTS AND THATS ALL I SHOOT WITH AND WILL CONTINUE TO SHOOT FOR, FOR AS LONG AS I AM PHOTOGRAPHER.

The package arrived safely and without damage.

Very very happy

Ordered a video tripod. It arrived fast but when i opened the tripod carrying bag and took the tripod out, parts started falling off the tripod like a tiny screw with triangular end, a plastic cap (which later I realized it’s the end cap of the head panoramic arm. It’s pretty much a mess, probably used before and returned. The plastic end cap it’s supposed to keep the arm in place while you loosen the screw to lift or lower the arm. It doesn’t. When loosen, the arm falls of the tripod. Overall not impressed, I had better luck with used or from Amazon Neewer tripods. Oh and the plate is too short for such a big head. Doesn’t properly fit some SmallRig bottom plates.

LE: to my surprise I received a call from the Neewer customer support and they offered to send a replacement at no cost which is an amazing gesture. Turns out that the initial tripod was sent from an Amazon warehouse and they probably messed up the order and sent me returned one. 5 stars for the gesture and quick response.

I love my flash fast delivery and a great product

I order two RGB continuous lights, C stand and a snoot from neewer and as soon as I got them they were better than I expected. Also as far as shipping I got free shipping so it was standard and even with that I thought it was going to take a long time to ship and everything came within the same week.

Product information was very detailed on the website which made selection an easy choice. Simple order process and exceptional delivery time. Whole process could not have been any easier.

The shoulder rig came package very well and was easy to assemble. Love this thing!

Bought some new studio lights and had some questions about how to set them up. Called their customer service number and they were very helpful, and while they didn't know some of the more technical stuff, they were able to get the answers and called me back next day.

When the item was missing an part, it was replaced without question. They answered all my questions in a timely manner. Lovely customer service.

After several months of reviewing a few camera stands for my "top/down" shooting needs, I chose Neewer because of its overall size, customer reviews, weight tolerance, and the fact I've used other Neewer products with satisfaction. I made the absolute right decision and am thoroughly pleased with my purchase. I highly recommend!!!

I had an issue with an item I needed to return, the service from Sylvia on the returns department was exceptional, contact right the way through with updates at every stage. Couldn’t fault the service, excellent

I ordered the wrong flash, meant to get the one for Nikon and somehow picked Sony instead. Reached out to customer service and a few days later it was all sorted. They were great even though it was my mistake. This flash is amazing and can't wait to really put it through it's paces.

Thanks you so much team for helping me and its been really great using the product

I bought a tube light last month but couldn't figure out how to reset it. I first contacted their online chat, but the agent wasn't sure either. Then I emailed their support team and got a clear answer pretty quickly. Overall, I think their customer service is quite good

Extremely disappointing customer service. I ordered a heavy duty light stand, however, it wasn’t delivered once and was taken to a depot over an hour away from my house for collection. When I told neewer they provided absolutely no support at all and suggested I contact the carrier. Not to mention the equipment is overpriced for what you get. I will not be shopping with neewer again

I recently bought the GL light kit from Neewer .The quality of the light is exactly as expected .
however, I ran into an issue and needed refund/replacement Instead of sending a new set ,they offered a $10 discount ,which I appreciate but I was expecting a full replacement .
Overall, the product is great ,but I hope they improve their refund process.

Very poor returns experience. The item was faulty, yet there were no clear return instructions included. Despite this, I still had to pay for the return postage myself.

The return address provided did not properly correspond with UK courier systems, which made it difficult to generate a shipment. I raised this several times and even provided evidence, but my concerns were not properly addressed. Responses were slow and repetitive, with no practical solution offered.

I ultimately had to open a PayPal dispute just to make progress. What should have been a simple return became time consuming, stressful and unnecessarily complicated.

I would never use this company again and wish I had read the reviews before purchasing.

My NEEWER 2 Pack Upgraded RGB660 PRO II LED Video Light Kit arrived damaged last week.

I complained and took photos, NEEWER customer service tried to offer me a £10 discount on the £162 lights rather than just ship a new set to me. I insisted that NEEWER pick up the damaged lights and replace them.
On Friday February 13th a UPS courier (NEEWER’s choice of Courier) attached a return label to the box and collected it.
Then this morning, February 16th the same UPS courier wrongly re-delivered the damaged lights back to me. The fact that NEEWER choose not to have a phone line of course makes dealing with a problem that much worse.

NEEWER products are pretty good but if they get damaged on their way to you be prepared for a headache. I then had to spend time on the phone complaining to UPS. I hope the wrongly delivered parcel gets re-picked up later today or tomorrow. And hopefully I will be sent a replacement set of lights soon.
Next time I want to shop to upgrade my video cameras and lights I will think long and hard before using NEEWER.
Update:26th february 2026
The damaged first set lights were picked and I have been sent a replacement undamaged set of Video lights. I was eventually given a £15 discount paid back into my bank as an apology from NEEWER. I even received a phone call from their customer service based in the US. I pointed out to them this whole process was made harder by the lack of telephone customer service for the UK. I was told they used to have a telephone customer line for the UK but decided to discontinue it. I signposted NEEWER to trustpilot so the decision makers can view for themselves their poor customer service reputation in resolving problems. I also recommended they improving the packaging to compensate for the poor handling from courier services.
My conclusion: You can get a better outcome to a problem if you are prepared to fight for it. It is a shane that American customers get better customer service by virtue of the larger market.

I’m very happy with my Neewer’s products GL1 Pro and GL25b and their customer support.

I’ve been using Neewer GL25b lights for a while and really like the build quality and performance. I bought a GL1 Pro via the official store on their website. When I had an issue with the unit, the support experience was excellent: quick response, friendly communication, and a smooth replacement process without any hassle. The replacement arrived fast as a complete package and works perfectly.

Special thanks to the VIP support team — the whole process felt professional, fair, and customer-focused.
Great products, and even better support when something goes wrong. Highly recommended.

Excellent teleprompter received quickly and for a reasonable price.