Neewer Reviews 186

Super low quality products. Manuals, kit, cords, led’s and espeacially diffusers and stands seem like its relabelled cheap cheap crap.

Update: Newer contacted me and the refund was deposited in my account that day.

While my experience with the refund was unfortunate, it does not take away from the quality of the Neewer products I have purchased in the past is quite high, and they are dispatched and received very quickly.

Still waiting for a refund 2 months after confirmation Neewer received the item I returned.

They asked me to be "patient" a month ago.

UPDATE: They have pretended to refund the money and accept the chargeback, but after a lengthy conversation with the bank they have not done either.

Pretending to refund is a common tactic used to get me to cancel the chargeback, because if I cancel I can't initiate it again.

What a scammy company.

I ordered lights and on their site it said delivery in 3-5 days.

After several days and no delivery I contacted them to be told that delivery will in fact be several weeks.

I asked them to cancel the order and refund the money, they said I have to wait several weeks for the product to get to me and then I can return it which would be another several weeks, then I can get a refund.

It's now 2 weeks later and still no refund. I requested a chargeback from my bank and now they are saying they can't refund because I requested a chargeback and If I cancel they will refund me. Seems suspicious.

How the hell is this company still in business. Over £400 worth of gear hasn't turned up. 2 of the items were apparently delivered and left behind bins. According to the tracking. Now I've had 3 emails saying the rest of the items have been delivered on a day I was at home. No notes saying they were left somewhere. Just 3 separate emails with the same tracking number. I took out the insurance for returning if I didn't like what I got. But I was told to claim off this insurance for my money back. So I've paid for an insurance policy to cover the cost of items they're legally responsible for until delivered. Funny thing is, their delivery info on the site say the items are on their way. But when you click the tracking link, you get taken to courier who lists the items as "delivered " via Amazon no less. Looking at other reviews I'm not alone. I think I may do a piece on my YouTube channel about this. This company is either incompetent or it's hiring thieves. But as it's Amazon it's most likely the same criminals who are climbing out of dinghies and invading our country.

Did not receive my item. Eventually found it was delivered to another address. No notifications received about impending delivery and no notification after delivery, or photo to prove delivery. Contacted Neewer. In broken English, their answer in summary was talk to someone who cares. They basically won't use Australia Post where at least you get notifications and delivery photo.
Selling the product I purchased and not proceeding with this brand.

Edit: the problem seems to be resolved. After a long time but they resolved.

Ordered on Neewer official store on Aliexpress but no product arrived. And no refund.
Actually it seems parked in a misterious pickup point of POST.NL (worst shipping company ever) that don't permit communication via mail or form and on tracking don't give ANY useful information to track the pack. It's anywhere in Italy... shame on you!

I am replacing my current studio equipment, wanted the flexibility of a strobe that would work with its own battery pack and so opted for the Neewer Q4.

There was an issue with the supplied unit - the battery would not charge or pass-through power to the strobe when connected to the mains via the suppled charger.

What was impressive about Neewer was the way that the customer service department followed-up my concerns and shipped a replacement unit to me. I even received a call from the United States in the evening to check that the new unit was working.

Initial results are excellent - the design my be 'quirky' when compared to strobes of the 'old design', but the handle grip opens-up possibilities for how the strobe can be used when on a shoot (having someone to handle the light rather than simply relying on a stand) - made today's shoot more 'fluid'.

So, summarising: yes, I had an issue with the tech but bad things happen - even to good people. What matters is having the assurance that the Company can and will respond to concerns in a timely manner.

My migration to Neewer continues....

I bought a Q3 and the On/Off button stopped working after a year or so. I sent a video showing this and was told that it needs to be replaced. Initially I was offered the Q4 model at a ‘heavily discounted price’ as the Q3 is discontinued. Then Emily, offered me a cheap light with a plug and backed out of offering the Q4. I asked to get a quick resolution as the studio flash wasn’t the same, I use the Q3 outdoors, and she stated £20 discounted Q4 was her best offer. This is the UK and Neewer has a responsibility to repair or replace a like for like item. Awful customer service from Emily. She could offer me the Q200 which I believe is the nearest to the Q3 but I’m writing this and will take this to small claims court if £20 off a Q4 is her final offer.

Do not buy from Neewer directly! Beware! They have no customer service in EU or AU and will not answer your emails. I simply needed to change the recipient name after I made a large order and they totally ignore every email about it. There is no update on shipping or delivery and there is no where to call for help. What a joke of a shop selling gear that costs thousands of dollars and asking you to pray to the gods that it will actually arrive. They did charge my card, no problems there, but deliver nothing in return. Pretty much a scam site.

There were issues with my delivery and delays. After reaching out to Neewer to complain, I was contacted by Customer Service Manager Mike from the USA.

Whatever issues that happened have been resolved. Mike went and above and beyond to assist me. Outstanding customer service and a great representation of his company. I have have no problems continuing to purchase from Neewer because of this experience Ive had.

I had one of the best customer service experiences ever with Neewer. I had a complicated situation with shipping, delivery times, and product returns, and Flora from the UK team went above and beyond to help me through it all.

She was incredibly patient, kind, and understanding, answering all my questions in detail and making sure I felt confident about my order before a big project I had coming up. What really impressed me was how she stayed professional but also genuinely friendly — she made a stressful situation feel easy.

Thanks to her guidance, I was able to place my order with peace of mind, knowing I had support if anything went wrong. She truly represents what excellent customer service should be.

🌟 Flora from the UK team – thank you for your amazing work, you really made my day! 🌟

I’ll definitely continue to buy from Neewer not only because of the great products, but also because of the outstanding support team behind them.

I previously bought Neweer products and thought them good value for money. I needed a backup tripod so thought would buy direct, I assumed wrongly would be faster and easier..... HUGE mistake... you must install a shop app to get tracking of your order which I really hate. To add insult to injury the tracking does not even work.

UPDATE: a few weeks later customer service contacted me and sent me a replacement along with a refund, so have updated the review to reflect this

So good! Purchased a few pieces of equipment and impressed with their quality. Customer service was super helpful when I had an issue with one of them and they sent a replacement part really quickly.

I had a small issue from a customer service perspective. My initial review wasn't exactly glowing however I found that Neewer is more than interested in Customer Service. I got a direct call from the Customer Service manager who made everything beyond right. Took me from loving the gear but having issues with Customer Service to being a complete fan of the brand. Michael is a superstar.

I ordered a three way geared head on the fathers day sale. the unit I got came with clear signs of use. It had been mounted to a tripod previously as seen with wear underneath and nether bits of paint were worn from the edges with use.

I messaged customer service and they did not have the courtesy to reply.

Avoid at all costs!

I experience a Terrible Experience with Neewer Website Purchase and customer service.

I've been a long-time customer of Neewer and have generally trusted their products. But after my recent experience, I’m beyond disappointed and honestly, furious.

I purchased directly from their website, thinking I'd get a better deal, but what I ended up with was a nightmare of customer service. They’ve been giving me the runaround, back and forth emails with no real resolution. To make it worse, they even asked me to record a video just to prove there's an issue. Are you serious? That’s just ridiculous.

I came to this page hoping to find other customers who’ve been through the same thing because I can’t be the only one. The prices might be tempting, but after this mess, I will never buy from Neewer’s website again. It’s not worth the stress.

I’m extremely disappointed with Neewer’s customer service. According to their return policy, I fully meet all the requirements to return the item. Instead of providing clear return instructions, they repeatedly asked me to record and upload videos to troubleshoot the issue, which I clearly stated I don’t have time for. I’ve followed up multiple times with no proper response. I just want to return the product, not play games. Now I’m forced to file a dispute to get my money back. Very frustrating experience.

I bought a white backdrop. I found the material to be low quality with stitching loose in some areas and it did not meet my needs. Although their policy states I am entitled to a full refund plus shipping I was told initially via email that I did not qualify for return shipping (which would have cost close to the same amount of the product). It took a few emails and eventually I was contacted by a manager (an actual person!) who apologized, resolved the situation and offered a gift card. I would give him 5* for customer service but the initial auto email responses were very frustrating.

I bought a NEEWER 10-inch RGB Dimmable USB Selfie Ring Light,

NEEWER NK800 24 x24"/60x60cm RGB Softbox Lighting Kit with App Control

And more items that I later wished to change. They granted my wish and changed my order, however, what I received was the unchanged order, which was disappointing.

When I tested the NEEWER 10-inch RGB Dimmable USB Selfie Ring Light, it was working for like 30 minutes, then it started to malfunction where I would put it set it to a specific colour, I.e pink, and within 30 seconds, it would change to blue, then purple, then another colour and so forth.

The NEEWER NK800 24 x24"/60x60cm RGB Softbox Lighting Kit with App Control didn't turn on for me, which was super disappointing as I was really looking forward to the specs of the product :(

I decided it was best to return it all back. Initially, it was back and forth emails of them asking me to pay for shipping and that they would reimburse me, but then thankfully, Kevin pulled through and contacted me over the phone and email to sort it out.

He agreed with me that the ring light was faulty, refunded me, and gave me one free of charge, which was very kind and generous of him. On top of that, he gave me a whopping £25 voucher, in which I have used to buy a new softbox. My heart is filled with gratitude 🥰

He took the time to explain how to setup the softbox, because it was working, but it just wasn't working for me. I hope that the new softbox I've ordered works smoothly as he explained 🙏🏾

I really appreciate the effort to sort the problem out which is why I changed my review from 1 star to 5 stars.
Thank you Kevin Sheppard for going out of your way to help me :)

I call a sales rep, ask if my trigger would work for a neewer Q4. They assured me that as long as I have a 2.4 trigger it’ll pair up. Long story short, it doesn’t pair up, I contact company, they tell me of course it doesn’t pair up, someone must’ve told me wrong. So $1200 in flashes later, I need to return them, I contact them, they reach back making sure I really want to return them. I replied I wanted to, I had everything set, packed up, ready to go, they then ghosted me for nearly 2 weeks when then I finally contacted my credit card company. The very next day, I get a call from them because they see a charge back. Then Mike with neewer decides to be the most unprofessional “support” person. He was rude, he assumes entirely way too much, and he quite frankly is in the wrong career field. Through all of this, 1. Mike ruined neewer products for me.
2. Neewer needs to do better.
3. I wasted a lot of time, and money with this company, all at the end of the day for them to say sorry, here’s a 10% off your next order.
4. Don’t ghost people.
5. Mike really sucks.