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Neewer Reviews 386

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 251 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and robust construction, often noting their impressive design and functionality. Many people also highlight the reasonable pricing, considering the high quality and features offered, making their purchases feel like a smart choice. The promptness of delivery and good packaging are frequently mentioned as positive aspects of their experience. However, some customers also noted issues with delivery services, including delayed or misdelivered packages, and a lack of clear tracking information. There were also occasional reports of dissatisfaction with customer service, with some reviewers experiencing slow responses, unhelpful agents, or problems with warranty claims and missing items from their orders.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Quality

Users describe positive interactions with quality, often praising the high quality and effectiveness of... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise fast shipping, quick delivery, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While many customers praise the helpfulness and... See more

Price

Customers had positive experiences with price, often highlighting great deals, sales, and reasonable pricing.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Actually read several reviews on the tripod I purchased here. There was enough positive input to make the sale seem worthwhile. The 40% discount, made it a no brainer to finish the transaction. Prompt... See more

Company replied

Rated 5 out of 5 stars

I primarily used smallrig and tilta in the past as my main supplier for cage components. I have previously owned neweer products, but I didn't feel they met my standards for build quality and design t... See more

Company replied

Rated 5 out of 5 stars

Your products have really upgraded and remained competitive. O was really happy with both the Newer Q200 and adjustable gimbal arm accessory mount I received. Wonderful products! My only recommendatio... See more

Company replied

Rated 5 out of 5 stars

Products are great but the delivery method/shipment could be improved. I was missing two of my light because it was misdelivered by usps. Should upgrade shipping only through UPS or FedEx or give opti... See more

Company replied


Company details

  1. #8 of 10 best companies in Photo Shop
  2. #6 of 6 best companies in Camera Store
  3. #8 of 27 best companies in Cell Phone Accessory Store
  4. #64 of 115 best companies in Electronics Store
  5. #8 of 9 best companies in Lighting Manufacturer
  6. #5 of 7 best companies in Photography Studio

About Neewer

Written by the company

At NEEWER, we are a team of creators driven by passion and precision. We believe that great imagery begins with exceptional tools—crafted with care, designed with purpose, and built to inspire. Every product we make reflects our commitment to quality, innovation, and trust. In an era where creativity thrives through social media, NEEWER empowers photographers and filmmakers with professional-grade lighting, video, and audio solutions that combine performance and accessibility. Our mission is simple: to make creative excellence within everyone's reach.
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Contact info

NEEWER Limited Sale Now On!

Up to 50% off sitewide for a limited time!

4.4

Excellent

TrustScore 4.5 out of 5

386 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They help me with a damage product

They help me with a damage product, Lily was always polite and helpful, finding the best possible solution, great product and better costumer service. I recommend this products 100%. Congratulations

April 6, 2026
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Reply from Neewer

Very sorry about the initial problem but very happy to hear everything has been resolved. Hope you are enjoying the new gear and we look forward to serving you again.

Thanks!
Neewer

Rated 5 out of 5 stars

It was well made

It was well made, and performed exactly as espected.

April 23, 2026
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Reply from Neewer

Glad to hear the battery is working well for your needs. We truly appreciate your business and look forward to serving you again.

Thanks!
Neewer

Rated 5 out of 5 stars

Nice products and delivery was on time…

Nice products and delivery was on time and I’m really satisfied with the products. Thanks.

April 23, 2026
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Reply from Neewer

We're so happy to hear you are enjoying the monopod. We truly appreciate your business and look forward to serving you again.

Thanks!
Neewer

Rated 3 out of 5 stars

Overall the materials are alright but…

Overall the materials are alright but in terms of their practicality out of 4 items that I purchased I found 2 to be useful and I am happy I ordered them.
Video Panel Light and V Mount Battery turned out to be valuable investments. I am not satisfied with the flexibility and the sturdiness of NEEWER TL253A+MH022 Upgraded Tabletop Camera Mount Stand and NEEWER TP35 Flexible Mini Tripod with Remote. They didn't support my Sony camera and I had to deal with the camera shakes after recording a few videos.

April 22, 2026
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Reply from Neewer

We are very sorry to hear you are not totally satisfied with your order. You can email us at service@neewer.com or contact our customer service team at +1 732-623-9777

Thanks,
Neewer

Rated 5 out of 5 stars

Excellent quality

Good customer service, and excellent quality.

April 22, 2026
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Reply from Neewer

Thank you for being our valued customer. We are so grateful and truly appreciate your business!

Thanks!
Neewer

Rated 5 out of 5 stars

Customer service was quick and very…

Customer service was quick and very responsive. I hooe nobody has issues but if they do let it be with this company. Excellent product works well with my camera. Shipping was very timely and it was packaged very well

April 3, 2026
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Reply from Neewer

Glad to hear everything worked out. Enjoy your tripod and let us know if there is anything else we can help with.

Thanks!
Neewer

Rated 1 out of 5 stars

Sent a USED product as new

We ordered a new AP150C LED Panel Video Light from the Neewer store on Amazon.com. What arrived here was a USED light, tape removed from the outer box flaps, power cable loosely thrown in, plastic bag around the unit removed and wadded up at the bottom of the box, adhesive plastic film removed and missing, fingerprints on the unit. Neewer doesn't provide access to humans by phone and does not answer its contact form in a timely manner. When we returned the unit to exchange for a new one, Amazon let us know the refund for this one could take up to a month since it has to bounce through Neewer (if Amazon handled the transaction directly it could have issued an immediate refund). Very disappointing experience.

April 13, 2026
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Reply from Neewer

We are very sorry to hear the light showed up in that condition. We'll be reaching out to help you get this resolved, or you can contact us at service@neewer.com or +1 732-623-9777

Thanks,
Neewer

Rated 5 out of 5 stars

Great product at great pricing.

Great product at great pricing.

April 3, 2026
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Reply from Neewer

Happy to hear you are enjoying with the Q6. We truly appreciate your business and look forward to serving you again.

Thanks!
Neewer

Rated 4 out of 5 stars

Solid price

Solid price. Nice piece. This item carries the accessories I need. It works well.

April 3, 2026
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Reply from Neewer

Happy to hear your feedback on your order. Thank you for shopping with us! We’re so happy you chose Neewer.

Thanks!
Neewer

Rated 5 out of 5 stars

Better deal then Amazon

I normally get my Neewer items from Amazon but Neewer.com had a better price on the tripod I wanted. Shipping was super fast and I am very happy with the product. I will continue to order directly from Neewer for my future needs.

April 2, 2026
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Reply from Neewer

Happy to hear you are enjoying with the tripod. We truly appreciate your business and look forward to serving you again.

Thanks!
Neewer

Rated 5 out of 5 stars

I love the affordability and high…

I love the affordability and high quality of the products. Buying neewer never feels like a compromise it just feels like common sense at this point. Ive never had anything arrive and not match my expectations, normally they are even exceeded in terms of quality and ease of use!

April 2, 2026
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Reply from Neewer

We love a happy customer! We truly appreciate your business and look forward to serving you again.

Thanks!
Neewer

Rated 5 out of 5 stars

Great products

There were some issues with my order but their great customer service took care of them in a satisfactory manner.

Neewer always has great products that stand up to use and always at a reasonable price.

March 27, 2026
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Reply from Neewer

Very sorry about the initial problem but very happy to hear everything has been resolved. Hope you are enjoying all your new gear and we look forward to serving you again.

Thanks!
Neewer

Rated 2 out of 5 stars

The light will not light up once is…

The light will not light up once is turned off. Inconsistant dependability.

April 20, 2026
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Reply from Neewer

We are very sorry to hear that you are having issues with the light. We'll be reaching out to help you get this resolved, or you can contact us at service@neewer.com or +1 732-623-9777

Thanks,
Neewer

Rated 5 out of 5 stars

Very fast shipping

Very fast shipping, everything came neatly packaged and timely. The light exceeded my expectations.

April 9, 2026
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Reply from Neewer

Thank you for your purchase and happy to hear you are enjoying the light. We truly appreciate your business and look forward to serving you again.


Thanks!
Neewer

Rated 5 out of 5 stars

Excellent product

Excellent product, great value and exceptional delivery service!👍🏾👍🏾

April 10, 2026
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Reply from Neewer

Happy to hear your feedback on your order. Thank you for shopping with us! We’re so happy you chose Neewer.

Thanks!
Neewer

Rated 5 out of 5 stars

Honestly I must day that I am well…

Honestly I must say that I am well pleased with tye customer service and service support from Neewer. I have been using your products for several years now and have decided to go fully NEEWER! Thanks for making great reliable products it has helped me up my photography game here in Jamaica!

April 7, 2026
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Reply from Neewer

Thank you for your purchase. We're so happy to hear you are enjoying all of your Neewer gear. We’re so lucky to have customers like you!

Thanks!
Neewer

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