Dishwasher made noise from hell but repair lady went straight to the problem and fixed in under 20 minutes. Impressed - booking was easy and on day had another text giving more exact time which was v... See more
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Needed a repair on our Neff Induction hob. Unfortunately the glass top was broken whilst engineer removed the hob. It was no problem, they returned next day with a new glass & control board to fix the... See more
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In general, I am cynical about customer service as there are so many poor examples out there. Our experience with Neff has reassured me that some organisations know how to do it right. Our oven door f... See more
Company replied
The engineer whom you sent to resolve the problem with our microwave had no difficulty in identifying the cause. The faulty component was replaced and a new light bulb fitted in quick time, the cost... See more
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Company details
- Kitchen Supply Store
- Appliance Store
- Electronics Company
- Electronics Manufacturer
- Wholesaler Household Appliances
About NEFF Home UK
Written by the company
At NEFF we believe that the kitchen is the heart of every home. A place to eat, meet and get creative with your cooking. With an extensive range of innovative appliances, we’re constantly working to meet the demands of every lifestyle. From our unique Slide & Hide® disappearing oven door, to our extensive range of steam and pyrolytic self-cleaning ovens, to our hobs and hoods. Our appliances expertly installed, create the perfect NEFF Kitchen.
For over 20 years, we have believed that nothing should stand in the way of creativity, not even your oven door. The iconic Slide & Hide® door is the first and only fully retracting oven door. Exclusively unique to NEFF. It allows you to hide the door without compromising on space and offers versatility in design and cooking solutions.
NEFF appliances are well known for their quality – all NEFF products are supplied with a two year manufacturer’s warranty (selected products with 5 year warranty. If you need any support with your appliance we have a dedicated customer services team to support you 7 days a week, offering product advise, spare parts or if the need arise to book a visit from our own NEFF trained engineers.
visit our website contact usContact info
Grand Union House, Old Wolverton Road, MK12 5PT, Wolverton, United Kingdom
- 0344 892 8989
- neff-home.com/uk
4.8
Excellent
15K reviews
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Poor communication and poor service
Poor communication and poor service. Fault was clearly communicated by ourselves, however, engineer arrived with no part to fix the problem but we were still charged and we were left with the fault. Very poor service from a good brand
August 11, 2026
Reply from NEFF Home UK
Hello, thank you for taking the time to write your review.
I am really sorry to hear about the poor communication, that the engineer arrived without the part, you were charged and the fault remained. I can appreciate how upsetting and inconvenient that must be, especially from a brand you expect to trust.
We will email you, so we can investigate this further for yourself.
Thank you again for your feedback,
Sam
NEFF Home Appliance Customer Service
Needed a repair on our Neff Induction…
Needed a repair on our Neff Induction hob. Unfortunately the glass top was broken whilst engineer removed the hob. It was no problem, they returned next day with a new glass & control board to fix the initial fault. All working great now. Very happy with the repair and saved me significant money on purchasing a replacement.
August 13, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are sorry to hear that the glass top was accidentally broken during the repair of your induction hob, but we are delighted that our team was able to return the very next day with a replacement to resolve everything. It's wonderful to know your hob is now working great and that you are very happy with the repair.
Thank you again for your feedback,
Mandy
NEFF Home Appliance Customer Service
Excellent servjce
August 13, 2026
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you had a great experience with our support! Thanks - Craig
NEFF Home Appliance Customer Service
NEFF Oven engineers
The engineer was professional, polite and knowledgeable but hadn't been told about the work that the 1st engineer had done
August 10, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're pleased to hear that you found our engineer to be professional, polite, and knowledgeable.
However, we are very sorry that they had not been briefed on the work from the previous visit, and we apologise for this oversight.
Your feedback is important and will be passed on to the relevant team to help us improve our processes.
Thank you again for your feedback,
Em
NEFF Home Appliance Customer Service
Excellent service
Engineer communicated well, turned up on time, identified and fixed reported fault, identified and fixed additional fault. All under manufacturer guarantee, very pleased with service.
August 12, 2026
Reply from NEFF Home UK
Hello, thank you for taking the time to write your review.
Lovely to hear the engineer communicated clearly, arrived on time and was able to fix both the reported fault and the additional issue under guarantee. That straightforward, no-fuss service is exactly what we aim for, and your praise will be passed on to the team.
Many thanks,
Sam
NEFF Home Appliance Customer Service
Good job
Easy to set up a visit quite promptly. Good comms re arrival time. Did the job and reinstated plinth which was a bit sticky. Courteous engineer. Good job all round.
August 13, 2026
Reply from NEFF Home UK
Hi, thank you for taking the time to leave a review.
We're delighted to hear that setting up a visit was easy and prompt, and that our engineer communicated their arrival time well. It's great to know the job was completed effectively and that our engineer was courteous.
Thanks, James.
NEFF Home Appliances Customer Service.
Excellent,friendly service
August 11, 2026
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you had a great experience with our support, and found us friendly! Thanks - Craig
NEFF Home Appliance Customer Service
Engineer very helpful on proper use of…
Engineer very helpful on proper use of microwave to prolong the life of the magnetron
August 13, 2026
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found the Technician and their advice helpful! Thanks - Craig
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you had a great experience with our support! Thanks - Craig
NEFF Home Appliance Customer Service
My question related to temperature…
My question related to temperature settings in a fridge that only has an analogue dial and not a digital display.
The support was prompt, asked informed questions and quickly provided the answers I needed.
Would definitely use this service again.
August 12, 2026
Unprompted review
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found our support prompt, and provided the answers you needed! Thanks - Craig
NEFF Home Appliance Customer Service
Already completed survey.
August 12, 2026
Reply from NEFF Home UK
Hi, thanks for your review, and confirming this.
Thanks, Mandy
NEFF Home Appliance Customer Service
Excellent Service…
I reported the fault and was given a date for the engineer to come. After a cancellation my date was moved forward a week. It was fixed in under two weeks. Two engineers came, they were very pleasant and extremely efficient and clean. The service was excellent.
August 13, 2026
Reply from NEFF Home UK
Hello, thank you for taking the time to write your review.
We’re happy to hear our engineers had you sorted so quickly. I’m sorry about the initial cancellation but glad the appointment was moved forward, and the fault was fixed in under two weeks. It’s wonderful to hear the two engineers were pleasant, efficient and kept everything clean and tidy. I’ll be sure to pass your kind words on to the team.
Many thanks,
Sam
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hello, thank you for your review.
We're happy to hear you found our service to be efficient and professional.
Thanks,
Mandy
NEFF Home Appliance Customer Service
The whole repair process was brilliant…
The whole repair process was brilliant in that we were given a window the night before and then regular updates on the number of customers which would be seen before us and, finally, we had a phone call from the engineer saying he was leaving the customer before us and he would be there in 30 minutes. He was and the new element was fitted to our fan oven. It was great that we didn't need to stay in the house.
August 12, 2026
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you were given a window before the visit, contacted with an ETA & the repair went well! Thanks - Craig
NEFF Home Appliance Customer Service
Great customer service DOES still exist!
In general, I am cynical about customer service as there are so many poor examples out there. Our experience with Neff has reassured me that some organisations know how to do it right. Our oven door failed – we contacted Neff on a Sunday, booked a repair and had everything clearly explained to us. The technician arrived on time (having been given a date and a 2 hr slot by Neff). The oven is fixed and I cannot fault their service. Well done Neff!
August 12, 2026
Reply from NEFF Home UK
Hello Richard, thank you for your review.
We are delighted to hear that your experience with our customer service has been so positive, from booking the appointment to the successful repair of your oven. It's wonderful to know you found the process clear and efficient.
Thank you again for your feedback,
Brett
NEFF Home Appliance Customer Service
I appreciated the engineer who gave us…
I appreciated the engineer who gave us advice done his job professionally
August 12, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're glad to hear that you appreciated the professional service and advice from our engineer.
Thanks,
Mandy
NEFF Home Appliance Customer Service
Greasy streak marks between glass Panels on the hide and slide oven door
greasy streaks in between the glass panels on the Neff hide and slide oven. No-one is prepared to clean the inside of the glass . which by the nature of the oven gets dirty streaks inside. Whilst neff were very polite, the only solution they offered was for me to find an independent oven cleaner. But as mentioned no-one is prepared to clean a hide and slide oven. Neff do Not offer a service for this, nor did they offer me an engineer . So I am no better off. The instructions on line are of no use as my door was a lot more complicated to take apart.
August 11, 2026
Unprompted review
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm sorry to hear about your difficulty cleaning between the glass. I have made a note of your comments as feedback. Thanks - Craig
NEFF Home Appliance Customer Service
Very Happy customer!
From discovering the fault with our dishwasher it was fixed in just over 36 hours. We couldn’t ask for a better service. The engineer arrived within the time slot given and was very thorough in his diagnosis and fixing the problem. All in all excellent
August 12, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're delighted to hear that your dishwasher was fixed in just over 36 hours and that you couldn't ask for better service. It's great to know the engineer arrived on time and was thorough in resolving the issue.
Thanks,
Mandy
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hello, thank you for your review.
We are glad to hear that our engineer was on-time, polite, and completed the job quickly for you.
Thank you again for your feedback,
Em
NEFF Home Appliance Customer Service
Fast and helpful responses from James…
Fast and helpful responses from James on the Neff app which made dealing with this company and ordering spares hassle free
August 12, 2026
Unprompted review
Reply from NEFF Home UK
Hello, thank you for your review.
We are delighted to hear that you received fast and helpful responses from James on WhatsApp. It's wonderful that this made your experience ordering spare parts hassle-free.
Thank you again for your feedback,
Em
NEFF Home Appliance Customer Service
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