Dishwasher made noise from hell but repair lady went straight to the problem and fixed in under 20 minutes. Impressed - booking was easy and on day had another text giving more exact time which was v... See more
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Review summary
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Needed a repair on our Neff Induction hob. Unfortunately the glass top was broken whilst engineer removed the hob. It was no problem, they returned next day with a new glass & control board to fix the... See more
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In general, I am cynical about customer service as there are so many poor examples out there. Our experience with Neff has reassured me that some organisations know how to do it right. Our oven door f... See more
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The engineer whom you sent to resolve the problem with our microwave had no difficulty in identifying the cause. The faulty component was replaced and a new light bulb fitted in quick time, the cost... See more
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Company details
- Kitchen Supply Store
- Appliance Store
- Electronics Company
- Electronics Manufacturer
- Wholesaler Household Appliances
About NEFF Home UK
Written by the company
At NEFF we believe that the kitchen is the heart of every home. A place to eat, meet and get creative with your cooking. With an extensive range of innovative appliances, we’re constantly working to meet the demands of every lifestyle. From our unique Slide & Hide® disappearing oven door, to our extensive range of steam and pyrolytic self-cleaning ovens, to our hobs and hoods. Our appliances expertly installed, create the perfect NEFF Kitchen.
For over 20 years, we have believed that nothing should stand in the way of creativity, not even your oven door. The iconic Slide & Hide® door is the first and only fully retracting oven door. Exclusively unique to NEFF. It allows you to hide the door without compromising on space and offers versatility in design and cooking solutions.
NEFF appliances are well known for their quality – all NEFF products are supplied with a two year manufacturer’s warranty (selected products with 5 year warranty. If you need any support with your appliance we have a dedicated customer services team to support you 7 days a week, offering product advise, spare parts or if the need arise to book a visit from our own NEFF trained engineers.
visit our website contact usContact info
Grand Union House, Old Wolverton Road, MK12 5PT, Wolverton, United Kingdom
- 0344 892 8989
- neff-home.com/uk
4.8
Excellent
15K reviews
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Very Happy customer!
From discovering the fault with our dishwasher it was fixed in just over 36 hours. We couldn’t ask for a better service. The engineer arrived within the time slot given and was very thorough in his diagnosis and fixing the problem. All in all excellent
August 12, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're delighted to hear that your dishwasher was fixed in just over 36 hours and that you couldn't ask for better service. It's great to know the engineer arrived on time and was thorough in resolving the issue.
Thanks,
Mandy
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hello, thank you for your review.
We are glad to hear that our engineer was on-time, polite, and completed the job quickly for you.
Thank you again for your feedback,
Em
NEFF Home Appliance Customer Service
Fast and helpful responses from James…
Fast and helpful responses from James on the Neff app which made dealing with this company and ordering spares hassle free
August 12, 2026
Unprompted review
Reply from NEFF Home UK
Hello, thank you for your review.
We are delighted to hear that you received fast and helpful responses from James on WhatsApp. It's wonderful that this made your experience ordering spare parts hassle-free.
Thank you again for your feedback,
Em
NEFF Home Appliance Customer Service
Neff Service was excellent
Neff Service was excellent, well organised visit keeping to scheduled time slot an engineer very good.
August 12, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're delighted to hear that your service visit was excellent. It's great to know the visit was well-organised, kept to the scheduled time, and that our engineer provided very good service.
Thank you again for your feedback,
Em
NEFF Home Appliance Customer Service
on time and kept informed
August 12, 2026
Reply from NEFF Home UK
Hello, thank you for taking the time to write your review.
Brilliant to hear our engineer was experienced and efficient, arrived on time and kept you informed throughout. I’ll pass your praise on to the team as they’ll be thrilled to hear it.
Many thanks,
Sam
NEFF Home Appliance Customer Service
Fixing our dishwasher
Arrive on time, fixed the issue and was polite/ courteous and cleaned up once finished. Brilliant service from booking to fixing the issue
August 12, 2026
Reply from NEFF Home UK
Hello, thank you for taking the time to write your review.
Fantastic to hear our engineer arrived on time, fixed your dishwasher, was polite and courteous and tidied up afterwards. We’re delighted the whole experience from booking to repair was brilliant, and I’ll be sure to pass your kind words on to the team.
If there’s anything more you need, we’re here to help.
Many thanks,
Sam
NEFF Home Appliance Customer Service
Already replied
August 12, 2026
Reply from NEFF Home UK
Hello, thank you for taking the time to write your review.
We’re over the moon to receive your five-star rating!
Thank you again for your feedback,
Sam
NEFF Home Appliance Customer Service
Excellent booking system
Excellent booking system. Good notice before the visit. Efficient engineer.
August 12, 2026
Reply from NEFF Home UK
Hi, thank you for taking the time to leave a review.
We are delighted to hear that you found our booking system excellent, appreciated the notice before the visit, and that our engineer was efficient. Your feedback is greatly valued.
Thanks, James.
NEFF Home Appliances Customer Service.
Call handling was slow the operator was…
Call handling was slow the operator was not very good and extremely slow and unfriendly.
The engineer was polite,friendly and competent
August 12, 2026
Reply from NEFF Home UK
Hello David, thank you for your review.
We are very sorry to learn of your disappointment with our call handling and apologise for the slow and unfriendly service you received. We are however pleased that your engineer was polite, friendly and competent.
Thank you again for your feedback,
Becki
NEFF Home Appliance Customer Service
Excellent service from start to finish
From early contact through your telephone advisor … through to first appointment to problem solve … Finally completing the job with charm and ease… Thank you all
August 12, 2026
Reply from NEFF Home UK
Hello, thank you for taking the time to write your review.
We’re happy to hear you had excellent service from start to finish, from the early contact with our telephone advisor through to the first appointment and our engineer completing the job with charm and ease.
Many thanks,
Sam
NEFF Home Appliance Customer Service
The staff member was very efficient…
The staff member was very efficient very polite and resolved another fault with the visit today. Extremely polite and helpful the person who took my call also professional and polite thank you 🙏 x
August 11, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are delighted to hear that our staff member was efficient, polite, and resolved another fault during the visit. It's great that both our engineer and call handler were professional and helpful.
Thanks,
Becki
NEFF Home Appliance Customer Service
Beware when buying a Neff integrated…
Beware when buying a Neff integrated dishwasher that has an info light. The info light shown in the sales brochure displays it as a neat red dot that illuminates on your kitchen floor. It looks cool. My brand new Neff dishwasher however did not have a neat red dot, it has a 3 foot red triangular shaped blur that illuminates across my kitchen floor. I reported this to Neff within a few days of fitting my new appliance. They sent out two separate engineers, who both agreed it wasn’t correct, but couldn’t fix the problem - and said it appeared to be a design fault as the appliance casing was obstructing the red laser light beam. Neff would not take any further action to resolve this so I’m left with a dishwasher that looks silly when it’s on. My kitchen floor looks like I’ve spilt red paint all over the floor. Poor designed appliance in my opinion and poor service from Neff. I have a Neff double oven, hob and dishwasher but won’t buy this brand again. I informed Neff that I was posting this review and they were not concerned.
February 2, 2026
Unprompted review
Reply from NEFF Home UK
Hello, thank you for your review.
We are sorry to hear you are disappointed with the InfoLight feature on your new NEFF dishwasher. We apologise that our engineers were unable to resolve this and that you feel this is a design fault.
Thanks,
Becki
NEFF Home Appliance Customer Service
Responsive professional service
Helpful call centre with humans, professional engineer. Would have booked a service visit earlier; previous experiences with repairers mean that usually I manage somehow or buy a new replacement.
August 11, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are happy to hear you found our call centre helpful and our engineer professional. It's great that this has been a positive experience for you.
Thanks,
Becki
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hello, thank you for your review.
We are happy to hear you received very good sales and follow-up customer service.
Thanks,
Becki
NEFF Home Appliance Customer Service
Immediate attention
Immediate attention no waiting for hours on phone and had information I needed in a matter of minutes!!
August 8, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are pleased to hear that you received immediate attention and got the information you needed in minutes.
Thanks,
Becki
NEFF Home Appliance Customer Service
Faulty dishwasher…
Engineer came when expected very polite and helpful although unfortunately my dishwasher couldn't be repaired awaiting instructions to arrange a new one. I was a bit disappointed that I had to wait 10days for appointment.
August 11, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are glad the engineer was polite and helpful, but we are sorry to hear your dishwasher could not be repaired and that you were disappointed with the wait for an appointment.
Thanks,
Becki
NEFF Home Appliance Customer Service
Excellence and thoroughness of engineerl…
Excellence and thoroughness of engineer first class. Accurate diagnosis of problem. Spare parts brought and expertly fitted and then the engineer remained long enough to ensure the repair had worked.
August 10, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are thrilled to hear about the excellent and thorough service from our engineer, who accurately diagnosed the problem and ensured the repair was successful.
Thank you again for your feedback,
Becki
NEFF Home Appliance Customer Service
Engineer was very knowledgeable and…
Engineer was very knowledgeable and personable. Explained the purpose of the fans and which one had failed. Answered all my other questions. He clearly knew his stuff and was also very efficient. I must confess the visit at 7am was a bit of a shock to the system, but I’ll get over that.
August 11, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are pleased to hear our engineer was knowledgeable, personable, and efficient during the visit. We appreciate your understanding regarding the early start time.
Thanks,
Becki
NEFF Home Appliance Customer Service
Great engineer, William
William, the engineer, was excellent. Very pleasant,and explained what he had done and advised re products to use, based on the age of my dishwasher and washing machine. Repair made. With no hesitation that I should contact again if further issue.
August 11, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are delighted to hear that our engineer was excellent, pleasant, and explained the repair clearly. It's great that you felt well-advised on how to look after your appliances.
Thanks,
Becki
NEFF Home Appliance Customer Service
This is the first time of dealing with…and been very impressed with the engineer.
This is the first time of dealing with NEFF and they were very professional. The engineer rang ahead to let me know how far away he was thus keeping well within his time frame and shown a wealth of knowledge relating to the productand giving me some helpful tips on using the appliance to get the best out of it .
August 11, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are so pleased that you were impressed with our professional service and that the engineer was knowledgeable and provided helpful tips for your NEFF appliance.
Thank you again for your feedback,
Becki
NEFF Home Appliance Customer Service
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