Tele moderne Reviews 1,364

I ordered a picture and frame 3 weeks ago, I have paid nearly £200, DPD just sent me a message saying I owe £46.59 for import tax, which I knew nothing about. I’ve emailed and rung the company and had no response. I would like to know when it’s coming. It’s certainly not a company I would recommend

This is a scam, don't order!!!!! I ordered an expensive painting which looked very good in photos. In reality it was horrible, it didn't look at all like in the photos, it looked like a 20 euros print from the supermarket. For 2 months I've been trying to get my money back. I sent the painting back to the address they gave me (only after I threatened them with the police) and now they say they didn't get my return, but I have the proof of delivery from DPD with their signature for receiving the delivery. I had to contact the European Agency for Consumer's Protection and I will also contact the police to get my money back. Don't order from them!!! Update, as I can't reply to their reply: they replied that I can make the return, but I've already did that and they say they didn't receive anything even If I have the signed proof that they received it!

Appalling experience. I ordered a canvas and paid nearly £400 for it. When it arrived I was then charged import fees and taxes coming to over £150 extra. The canvas has no protection other than a Thin layer of cardboard and the frame was snapped at the top with the central support bar ripped clean off and missing. The canvas was also scraped. The clement refused to refund or send a replacement and kept hassling me to try hanging it all different ways - the top bar is completely snapped and centre support gone it would have been very dangerous to do so. The minute my bank approached them about a chargeback they tried to send me a new one out but I didn’t want to pay yet more charged and import fees. They then tried to argue the chargeback which is laughable given the horrific customer service and state the item arrived in. Luckily my bank disagree with them and have upheld the chargeback. Would have been cheaper for them to just issue the refund as per the law. Now they’ve got bad reviews and the cost of chargebacks r.t.c

I am absolutely appalled by the lack of professionalism from Neibac (Nova Commerce SRL). I ordered a 2-meter painting and paid extra for "Safe Delivery," yet the item arrived with the frame completely destroyed.

The post-purchase support was even worse. For over a month, I have been subjected to delay tactics and, most shockingly, attempted extortion: the seller explicitly stated they would only provide a replacement or a solution IF I closed my PayPal dispute first. This is a direct violation of consumer protection standards and PayPal's policies.

Now, they are hiding behind bureaucracy, demanding that I—the victim of their poor packaging—pay over 100 EUR to return a broken, oversized item to Italy. It is a disgrace to force a customer to incur further financial loss due to the company's own failure.

If you value your money and your peace of mind, stay away.

We ordered a large canvas and paid extra for 3D hand painting touches added.
The art arrived very late, we paid import/custom tax on top and when it finally arrived the quality is very poor. Quality does not reflect the price in the slightest!! Plus no 3D hand touches were added! We raised a complaint but they wanted us to send it back which would cost us hundreds and after much back n forth we finally got them to agree to a refund for the hand touching that we never got anyway. Sadly though we are left with an overpriced photocopy on a canvas that still cost us hundreds. Wouldn’t recommend in the slightest!

I unexpectedly was asked for an import fee. Apparently Neibac said it was explained. Anyway I refused to pay and it was returned to them in Italy. In the meantime I'd bought another nicer ,with a frame pic and wanted my money back. This has been going on for weeks. Back and forth, lie after lie ,excuses, excuses!!!!!!. They said I HAD to receive the pic to be able to return it and they'd pay half the import charge. I had lost the will to live by then and decided to accept that. All in all the pic cost me over £200.It was flimsy of poor quality and cheap looking. Since I've been trying to return it SEVERAL TIMES again Neibac have literally blocked me and I can no longer communicate with them I'm a lady with limited money,carer for my Mum and feel almost violated. DO NOT TRUST this company fall into the trap I did and get fleeced. I'm angry with them and myself for being so gullible and trustworthy . How they can sleep at night .makes me wonder COWBOYS to the umph degree !!!!!!!!!

I paid almost £500 for a canvas, and the quality is extremely poor. I even paid extra for the “hand-painted” option to improve the finish, but the result still looks very badly done.

On top of that, I was charged import tax, which was not clearly mentioned on their website.

I wouldn’t recommend buying anything from them. For this price, you’re far better off investing in genuine artwork.

If we are talking about the quality of the painting I would give a 4.5 ,I was really satisfied with that.What I didn't like was the extended delivery time but they are willing to improve that.Over all I would recommend their work.

I paid £255 on November 20th 2025 for a framed print ,
I’m still waiting ! I e mailed 3 times and was told it was held up with the shippers ,sent a fake shipping order number for DPD,they were wonderful searching their records ,they had nothing for Neibac nor under my name and address .i know I will never see my picture or my money

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Avoid this seller at all costs — this is a complete scam. The so-called ‘artwork’ is nothing more than a low-quality, mass-produced print you could get anywhere for a fraction of the price. The wooden frame arrived broken, showing a total lack of quality control. This is blatant misrepresentation and a complete waste of money.

DO NOT BUY FROM THEM.
Ordered several canvas. Delivery took much longer than expected. When arrived, one was with no frame. The offer to send the frame for me to install and bear the installations cost. Return is only possible bearing the shipping costs. Neibac took no ownership of the mistake and I had to take the hit. Weeks later a huge bill for taxes arrived based on cost and shipping (shipping is supposed to be free). The invoice they provided at customs is bigger than the one I paid. I wonder what is behind this. Talked to them on WhatsApp chat. They play the game of being helpful, but they do nothing. On top of that, one of the frames is twisting and making it uneven against the wall. A scam in every sense.

I ordered two pictures. The entire process was exemplary. I am very satisfied with the product and the entire procedure. The communication was also very friendly and professional. I can fully recommend this company.

I do certainly trust this company! Very professional, very nice people !
I have ordered several times for France !
And I’m satisfied every time ! Sometimes delivery can take some more time, but be patient it will be great !
Wait I have another wall 😅 I’ll order something new !
Their collection is huge, so much choice
I recommend Neibac

Delivery missing for weeks, way over charged, huge customs payment slapped on top and now refusing to refund. DONT BUY FROM THEM

Brilliant service and with a smile and helped in every way. Highly recommend and products are excellent thanks Ged

Beautiful canvas. I also found the seller to be very problem-solving. Excellent communication. Recommended!

Ordered a framed painting 150cm x75cm. It arrived in 2 weeks. Quality of print on canvas is very poor and blurred. Frame is badly cut wood which cheapest the picture. The staples on the print frame are not flush. Like many others note the product is very cheap looking. Contacted Neilbac and apparently as we selected a frame that means it was 'personalised' and they do not allow returns on personalised item. They also checked quality reports when we contacted them and said everything was good, however were unable to provide report when requested. Bring complaint to cross border consumer protection agency - would highly recommend shopping elsewhere

Avoid this company if you expect them…
Avoid this company if you expect them to take responsibility for their own mistakes.

On 17 February 2026 I purchased a canvas print for €232.78 (Invoice #1687).

When the order arrived, the painting was not the one I ordered. I contacted the company immediately and sent photos. They confirmed that they had made the error.

Instead of correcting the mistake, they demanded (in multiple emails) that I pay an additional £100 for them to send the correct painting and refused to arrange collection of the incorrect one.

So their solution to their own mistake was simple: the customer pays more money.

After multiple emails attempting to resolve this reasonably, they still refused to take responsibility. I have now opened a credit card dispute to recover the payment.

Mistakes happen in business. What matters is how a company fixes them. In this case the responsibility was pushed entirely onto the customer.

I strongly recommend purchasing from a company that stands behind its products and customer service.

They did not tell me about import duties. DPD contacted me to say that before they would deliver, I would have to pay an extra £44 import duties. This was unexpected and I refused. So the item was returned to the seller, and then it was obvious that they are a bunch of scoundrels. No customer service; refused to refund me; many, many msgs implying that they would invalidate the import duties, etc, etc ! I would recommend that no-one ever deals with this seller. I now have to contact my credit card company to claim reimbursement.

Parcel was short shipped, had to pay a huge amount extra in import, no one to contact. DONT BUY FROM HERE