I contacted Neilsen Tools regarding a problem with their manual oil extractor vacuum pump. I've bought 2 and the first one stopped working properly within 3 years (and only a handful of uses) due to... See more
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Items were exactly as described. Needed them for our on site contractors & they arrived within 48hrs of ordering which was perfect. Only downside is that we could've ordered wider chisels but custom... See more
Company replied
Rubbish tools I bought a Neilson timing belt locking kit to change the timing belt on my VW TDI. The tool was so badly made it would not locate on the crank sprocket - this wasted hours of my t... See more
First of all. I am a professional Painter with almost 20 years in the business. I came across cut can brush holders and was immediately impressed. Trying to track them down has been a sli... See more
2.2
Poor
30 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Neilsen Tools
Hello Glenys, thanks for the 5 star review. Hope to see you again!
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Great service great prices
Great service great prices, was skeptical as had never heard of them but everything was perfect would use again.
June 24, 2024
Reply from Neilsen Tools
Hello Andrew, thanks for the 5 star review. Hope to see you back soon!
I never ever will buy any thing of…
I never ever will buy any thing of neilsen. I need a part of the sander from neilsen
The part 8.95 euro
Shipping 12.95 euro
FedEx. 8.21 euro
So 21 euro for shipping ..never ever again
June 20, 2024
Unprompted review
Brought a scythe and it wasn't even…
Brought a scythe and it wasn't even sharpened, great quality control.
May 23, 2024
Unprompted review
The pressure washer will not run…
The pressure washer will not run despite the assistance of a motor vehicle mechanic who states it needs a carburretor.
April 24, 2024
Reply from Neilsen Tools
Hello Kevin, We are sorry to hear that you weren't initially satisfied with our pressure washer. Please can you contact us & we will be more than happy to sort out this problem. Our contact number is 0121 561 5100
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Reply from Neilsen Tools
Hello Anthony, the excellent review is highly appreciated. Enjoy!
I used the lager barrel of the two for…
I used the lager barrel of the two for 2 days and it was worn as much as a barrel used for 2...3 months.
March 25, 2024
Reply from Neilsen Tools
Hello Jason, this is very unusual for this product as we have had some great feedback from customers, however, we apologise for the circumstances. Please could you contact us at 0121 561 5100 as we would like to fix this situation as soon as possible.
Excellent!
Excellent customer service along with quality tools at a reasonable price.
Highly recommended!
March 27, 2024
Reply from Neilsen Tools
Hello Damon, thankyou for the excellent review it is highly appreciated. Enjoy!
Jack Hammer 2043
Items were exactly as described. Needed them for our on site contractors & they arrived within 48hrs of ordering which was perfect. Only downside is that we could've ordered wider chisels but customer service didn't call back or respond to email enquiring about them.
March 26, 2024
Reply from Neilsen Tools
Hello Erica, thankyou for the 4/5 star rating it is highly appreciated. We apologise for the no response from customer service, however, this was due us being closed as it was a bank holiday weekend.
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