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Neko Health Reviews 

393
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 367 reviews, reviewers overwhelmingly had a great experience with this company. Local customers frequently praise the incredibly professional and exceptionally friendly medical staff, showcasing the efficient, comprehensive health checks provided during their streamlined clinic visits. Many consumers genuinely appreciate receiving thorough, detailed test results along with clear, helpful medical explanations directly from knowledgeable doctors within a remarkably short timeframe. Some reviewers were not happy with the booking process, mentioning frustrating difficulties in scheduling appointments, dealing with website requirements, or facing unexpected cancellations. A few individuals also noted occasional communication issues, rigid rules, or stressful interactions with reception personnel regarding their scheduled appointments.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient scans, thorough blood tests, and... See more

Staff

Customers had positive experiences with staff, highlighting their warm, welcoming, and professional approach... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth, professional, and efficient visit... See more

Booking process

Reviewers mention ambiguous feedback about booking process with contrasting opinions. Many customers found... See more

Value for money

Reviewers highlight positive aspects of value for money, describing the service as a worthwhile investment in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience! Sleek ambience, low waiting time, quick turnaround, clear explanation by the doctors. They succeeded in getting it across to my father (a doctor himself!) that he's got to do somet... See more

Company replied

Rated 5 out of 5 stars

Very impressed. This was better than I expected. I have a lot of moles so was basically using this as mole mapping and the other results were an added bonus. What stood out to me most was the st... See more

Company replied

Rated 5 out of 5 stars

Very impressive Birmingham team! Really excellent experience from start to finish. You have to give credit where it’s due as these guys have everything working like clockwork. Never felt any uneasines... See more

Company replied

Rated 5 out of 5 stars

There are more comprehensive health check ups but they're way more expensive. Your GP may do a more comprehensive blood screen but you'll have to persuade them that you need it. Having read Peter Atti... See more

Company replied


Company details

  1. Local Medical Service
  2. Medical Clinic

Written by the company

The Neko Body Scan offers a thorough health check, like you've never experienced before. Using advanced technology, it scans millions of health data points in just a couple of minutes. We check and record every mole on your body, and we conduct a comprehensive examination of your heart and arterial tree for any signs of malfunction. We also include blood tests that provide essential insights into your overall health trajectory, concluding with a doctor's consultation to discuss your results.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

393 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(393)

379 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From the time you walk through the door…

From the time you walk through the door to receiving your report the whole experience is good. It is futuristic and you are made to feel comfortable. Instructions are simple and everything that you experience is explained to you. There was no rushing and the time spent with the doctor was very good. My scan and tests were all explained to me and I had plenty of time to ask questions.
When your report is completed it is easy to access and goes through all of the tests and tells you what improvements you need to make.
I have already made my appointment for next year.

February 17, 2026
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Reply from Neko Health

Thanks so much for sharing your experience, Patricia! Hearing that you enjoyed your visit makes our day. We’re grateful for your support and excited to serve you again in the future.

Rated 5 out of 5 stars

Very hi tech and futuristic .

Very hi tech and futuristic .
Comprehensive data collected and then delivered a thorough response . This was then sent in a report with suggestions for improvement.
All the staff very welcoming.

February 24, 2026
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Reply from Neko Health

Thank you for your wonderful feedback, Jane! We’re so pleased to hear you had such a positive experience with us. Your support and encouragement truly mean a lot to our team, and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Great service.

March 19, 2026
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Reply from Neko Health

Thanks, Håkan! We’re thrilled you enjoyed your experience and hope to see you again soon.

Rated 5 out of 5 stars

Brilliant service

Friendly and efficient service from start to end. Couldn’t ask for more. Even booked follow up scan for next year!

March 23, 2026
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Reply from Neko Health

We’re so glad you had a great experience and that you’ve already booked your follow-up scan. Thank you for taking the time to share your experience! 

Warm regards,
Neko Health

Rated 3 out of 5 stars

Initial good follow-up dreadful

Found the initial consultation very efficient and enlightening. Though waiting for secondary results took longer.
Now I have a message for follow-up on both skin and cardio, with messages repeated every three days. But when it comes to book it’s impossible. No dates available and no response to emails or text serves.
Find it unprofessional and not reassuring if there is actual an issue.
But just like the NHS, your kind scr—ed.

I have used both the mobile and email you have provided since the 29th with no response from either.

April 28, 2026
Unprompted review
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Reply from Neko Health

Thank you for taking the time to share your review! It's great to hear you enjoyed the scan with us. I appreciate your concerns regarding our follow up process and I'm sorry for the disappointment with booking your appointment. We have shared your comments directly with our team to review for future.

Unfortunately, I'm unable to locate your profile without further details from you. Could you kindly reach out to our support team at support@nekohealth.com or by phone at +44 7701 411315 and we can investigate this further with you?

Warm regards,
Neko Health

Rated 5 out of 5 stars

Great to be able to get a full body…

Great to be able to get a full body scan, with multiple in depth tests and individual access to a Doctor to explain the results and make recommendations for improvements.

I will be back next year to check my progress!

March 21, 2026
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Reply from Neko Health

Thank you for taking the time to share your review, we're thrilled you enjoyed the in depth tests and we look forward to seeing you again next year! 

Many thanks,
Neko Health

Rated 5 out of 5 stars

I was made to feel welcome on arrival

I was made to feel welcome on arrival. Professional and polite staff Very informative experience.

February 12, 2026
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Reply from Neko Health

Thank you so much for sharing your experience and for your kind words about the team. We’re always here if you have any questions or need anything else in the future.

Warm regards,
Neko Health

Rated 5 out of 5 stars

Super Service

Fantastic Service overall. All procedures were done so quickly and efficiently. Blood test results were done within half an hour. A full body scan was also done from head to toe with hand grip and ECG(heart reading). A full overview from the doctor about all your results all done within the hour. I recommend this procedure for who ever wants a quick full body MOT 😃 and results after an hour.

February 16, 2026
Rated 5 out of 5 stars

Good check up

It was a good check up! A yearly check up like this gives you valuable information about how you are health wise.

March 3, 2026
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Reply from Neko Health

Thank you for your 5 star review! That’s wonderful to hear. We’re glad the check-up gave you valuable insights into your health. If you have any questions or need anything else, just let us know.

Looking forward to welcoming you again next year.

Warm regards,
Neko Health

Rated 5 out of 5 stars

An amazingly comprehensive health scan…

An amazingly comprehensive health scan and range of tests. I now know what is going well and what to keep an eye on. The follow up for a couple of skin marks was comprehensive and finally the staff were professional and lovely!

March 4, 2026
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Reply from Neko Health

Thank you for the lovely review! We’re delighted to hear that you found the health scan and testing process comprehensive and informative. Thanks for your feedback! 

Warm regards,
Neko Health

Rated 3 out of 5 stars

Good clinical experience, but follow-up coordination needs improvement

The clinic visit itself was professional and efficient, and I was impressed with the in-person experience.
However, the follow-up process needs improvement. I was referred to Atrium Vårdcentral for further treatment, but it took over two months — from 25 February to 29 April and numerous follow-up emails to Neko's custom support to secure an appointment.
Better coordination with external partners and more proactive communication would significantly improve the overall patient journey.

February 25, 2026
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Reply from Neko Health

Hello, 

Thank you for taking the time to share your experience with us. We sincerely apologise for the frustration caused by the delays in the follow-up process.

Your feedback is truly valuable to us, and we will share it with the relevant department. 

Kind regards,

Rated 5 out of 5 stars

Very slick and results immediate

Very slick and results immediate. This is how the NHS Should work. Unfortunately it doesn’t. Neko offers great value for the money.

March 27, 2026
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Reply from Neko Health

It’s wonderful to hear you had such a positive experience at our clinic! We really appreciate you taking the time to share your feedback and are glad you see the value in what we offer.

We hope to see you back next year! 

Warm regards,
Neko Health

Rated 5 out of 5 stars

Brilliant service

Brilliant service , wonderful caring staff thank you

May 6, 2026
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Reply from Neko Health

That’s wonderful to hear. Thank you so much for sharing your experience and kind words about our team. We’re always here to make sure you feel supported every step of the way.

We’ll make sure your feedback reaches the team.

Warm regards,
Neko Health

Rated 5 out of 5 stars

This is a very efficient service

This is a very efficient service, you are taken on time and everything moves swiftly - staff are very nice and informative. This medical is good value and very useful to get a baseline on some aspects of your health. Ideal for younger clients. The idea being to return every year or so to check for changes. As an older client the results did not surprise me!

February 12, 2026
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Reply from Neko Health

Thank you for sharing your experience and feedback. We’re glad you found the service efficient and valuable. If you have any questions or need anything else in the future, just let us know! 

Warm regards,
Neko Health

Rated 5 out of 5 stars

Excellent service,so easy

February 12, 2026
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Reply from Neko Health

That’s wonderful to hear. Thank you so much for sharing your feedback about your experience.

We’re looking forward to welcoming you again in the future.

Warm regards,
Neko Health

Rated 5 out of 5 stars

The Neko scan 1st review

The Neko scan too place and a very nice, clean and sophisticated environment. The scan, blood tests and consultation was done very quickly and quite a thorough analysis was performed very quickly with instant result The flow-up with the doctor who went through the results was very useful. I am unsure whether a measure of the visceral fat was done ( i will have to examine the results again but initially i couldnt find these results).

February 20, 2026
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Reply from Neko Health

Thank you for your 5 star review! It’s great to hear you found the Neko scan experience thorough and helpful. Regarding your question on visceral fat measurement, we don't currently test this value in our scan. However, we will pass this suggestion along to our team! 

Warm regards,
Neko Health

Rated 4 out of 5 stars

Good feedback on the test results

Good feedback on the test results. Could have analyzed more parameters if possible. Good environment and professional service. They investigated thoroughly and referred any results that deviated from normal. I would gladly undergo the examination again.

March 3, 2026
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Reply from Neko Health

Thank you for sharing your review! It's lovely to hear about your positive experience at our clinic. We are working to advance our scans in future to expand our testing, we will be sure to share your feedback with our team! 

Looking forward to welcoming you again in the future.

Warm regards,
Neko Health

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