Nel's Babies & Kiddies logo
Visit website

Nel's Babies & Kiddies Reviews 

6
•
TrustScore 3.5 out of 5

3.7

Baby Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Baby Store
  2. Children's Toys Store
  3. Maternity Store

Written by the company

Nel’s Babies & Kiddies is dedicated to providing high-quality, safe, and innovative products for babies and children. Our extensive range includes everything from essential baby care items to engaging educational toys, all designed to support your child’s growth and development. We are committed to excellence and integrity in every product we offer, ensuring that they are crafted with non-toxic, durable materials. At Nel’s Babies & Kiddies, we understand the importance of trust and safety, which is why our products undergo rigorous testing to meet the highest safety standards. Our mission is to empower families by offering products that not only meet practical needs but also inspire joy and positive experiences. Join us on our journey to make parenting a delightful and rewarding experience, backed by a brand that values love, empathy, passion, and purity

Contact info

3.7

Average

TrustScore 3.5 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(6)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

I was told the item will come with Nampost courier

I was told the item will come with Nampost courier which i can afford to pay but without notice itended up coming with some private one which charged me an amount i was not ready to pay.

May 20, 2025
Nel's Babies & Kiddies logo

Reply from Nel's Babies & Kiddies

Thank you for your feedback. We completely understand your concern regarding the courier change. Unfortunately, the bouncer could not fit into any of the standard NamPost boxes, which is why it was sent with Formula Courier instead. NamPost also requires courier payments to be made upfront, which can be limiting for larger parcels. We do apologise for not notifying you beforehand and will make sure in future to inform customers of any courier changes before dispatch. We appreciate your understanding and support.

Advertisement
Rated 5 out of 5 stars

Amazing service delivery

It was a seamless process from ordering and receiving the goods

June 6, 2025
Nel's Babies & Kiddies logo

Reply from Nel's Babies & Kiddies

Thank you so much for your kind words! 🥰 We’re thrilled to hear that your order process was smooth from start to finish. Making your shopping experience seamless is exactly what we aim for. We truly appreciate your support! 💛

Rated 5 out of 5 stars

Enriching experience

The service was super fast (and friendly) . I remember I went in to buy a product for my elder sister, and Madam Nels took her sweet time to explain what the product was and what we should expect to see inside the package upon opening - also how to best use it. I didn't know a single thing about what I was sent to purchase , and honestly , I would have just bought it and left , but her intentionality with ensuring I KNEW what I was getting made me listen and PS , I now know one MORE thing about baby stuff :)
thank you Nels for the lovely service, plus the little schooling - highly appreciated!

May 21, 2025
Nel's Babies & Kiddies logo

Reply from Nel's Babies & Kiddies

Wow, thank you so much for sharing this beautiful feedback! 🥹💛 It truly warms my heart to know that you not only left with the product, but also with the knowledge and confidence to use it. I believe every customer should feel informed and cared for, so hearing that you appreciated the extra time and explanation means the world. I’m so glad you now know ‘one more thing’ about baby goodies 😊. Thank you for trusting me to help—your words made my day!

Rated 4 out of 5 stars

The response was prompt and polite

The response was prompt and polite, items delivered right on time too

February 18, 2025
Nel's Babies & Kiddies logo

Reply from Nel's Babies & Kiddies

Thank you so much for your lovely feedback! 💛 We’re so glad to hear you had a prompt and pleasant experience with us, and that your items arrived right on time. Your support means the world to us!

Rated 4 out of 5 stars

Quick and effective

November 4, 2024
Nel's Babies & Kiddies logo

Reply from Nel's Babies & Kiddies

Thank you for your kind words! 💛 We’re so happy to hear you found our service quick and effective—it’s exactly what we aim for every time!

Advertisement
Rated 5 out of 5 stars

They made sure I have received my…

They made sure I have received my parcel on time and they kept me updated with everything from the time I have placed my order until my order was sent to me. They have just earned my trust.

September 17, 2024
Unprompted review
Nel's Babies & Kiddies logo

Reply from Nel's Babies & Kiddies

Thank you so much for your wonderful feedback! 💛 We’re delighted to know you felt informed and taken care of every step of the way. Earning your trust means everything to us, and we look forward to serving you again with the same care and dedication.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look