Ordered a black heated throw for delivery around 22/12/25. I received a grey heated throw so reported this but due to holidays heard nothing til early January. I was then unable to get the black th... See more
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Review summary
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Quick delivery but to wrong house number. Ladder is excellent, strong and great for jobs required. Very well priced and well made
Spice racks poor quality, sides not straight and threads for screwing together very poorly cut resulting in the need to use my own nuts and bolts to hold it together. Photos of items on line not reali... See more
Company replied
review. Left a message on answer machine with number requested a callback which they said they would do. Nothing . Obviously couldnt be bothered. Dont know why it said "leave your number and we will c... See more
Company details
Written by the company
The very best in home furnishings and appliances. Our dedicated buying and selling team develop our own unique styles, bringing the latest trends to your front door.
Contact info
UNIT 1A BUTTERLEY STREET, LS101AW, LEEDS, United Kingdom
- 01133502501
- support@neodirect.com
- neodirect.com
3.3
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 1 month
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Not very strong
Ordering and delivery was excellent
Bar chairs are not very strong when you sit on them they are very wobbly we are not big people.
chair seat is comfortable
July 21, 2025
Reply from Neo Direct
Hello, Thank you for the feedback, we are so sorry to hear that you are unhappy with your item! I can see our customer service team have reached out to you regarding a return of your item, but haven't yet received a response. Please contact support@neodirect.com if you require our assistance. Best wishes, Neo Direct
They were not at all anything like the…
They were not at all anything like the photo and were so small they looked as if they were for a lady or a child. Nothing like the photo at all. There was no size chart or proper particulars.
July 21, 2025
Reply from Neo Direct
Hello, Thank you for the feedback, we are so sorry to hear that you are unhappy with your item! I can see our customer service team have reached out to you regarding a return of your item, but haven't yet received a response. Please contact support@neodirect.com if you require our assistance. Best wishes, Neo Direct
Reply from Neo Direct
Hi Tracey, Thank you for the feedback! All the best, Neo Direct
Terrible Quality
First purchased some suitcases, used once and they fell apart. At this point I just wanted a refund, they advised that I needed to send back the suitcases I was happy to do so but due to an injury it would be tough to take them to be posted and I also asked for them to provide packaging at which they refused - which I add is there legal obligation given I recieved a faulty item. Was given a credit note so I orderd a wash basket, put it together and noticed the wood looks old and has marks on it - extremely dissapointing. Won't order from again
June 26, 2025
I ordered my sundowners on 7/7/25 if my…
I ordered my sundowners on 7/7/25 if my order was over £75 I would receive next day delivery its now a week later and still no order!...wen dpd brought what was supposed to be my order 2 days after ordering they brought cat food
July 7, 2025
Reply from Neo Direct
Hello Nicola, thanks for your feedback, we're sorry to hear your item was not delivered on time! I can see our customer care team have advised you that the cat food delivered did not come from our warehouse as this was a separate order unaffiliated with us, and your parcel was returned to sender before you could receive it. I can see you have now received your replacement item. Many Thanks, Neo Direct
Reply from Neo Direct
That's great to hear, thank you for the feedback!
Only part of order delivered
I ordered a parasol and base off Amazon with this company and today they have only delivered the base and not the parasol. DPD state to contact the seller but they have not responded. In brief I have paid for an item they have only part delivered!
July 9, 2025
Unprompted review
Reply from Neo Direct
Thank you for the feedback, we are so sorry to hear you have had this experience. We have tried to contact you to resolve this but received no response. Please contact us at support@neodirect.com, if you would like some help with this. Best wishes, Neo Direct
Chasing refund
Purchased an ice machine six months ago via eBay. It started to leak and as the purchase was well out of eBay's 30 day warranty I contacted Neo. They swiftly sent a prepaid label to return. I've been chasing a refund for over two weeks. It was promised within 3-5 working days. This time frame has expired. Communication is poor: endless automated responses. I've emailed again this morning asking them to escalate the situation. It took three weeks of constant emailing to achieve the refund. Customer services kept telling me I'd been refunded via PayPal. The biggest pain is there's no facility for a dialogue as every message generated an acknowledgement and didn't answer any questions or move things on. I assume they thought I'd just give up and go away!!
July 7, 2025
Unprompted review
Reply from Neo Direct
Hi Sarah, Thank you for your feedback, we are so sorry to hear this! I can see our customer service team have chased this and the refund has been issued. Please contact us at support@neodirect.com if you need any more assistance. Many Thanks, Neo Direct
MISSING PARTS EVERY DELIVERY
So Far i have had a gazebo delivered with no fittings and so it is useless. Today i have had 2 carts delivered, both with parts missing, and so they are both useless.
July 3, 2025
Unprompted review
Reply from Neo Direct
Thank you for the feedback, we are so sorry to hear you have had this experience. We have tried to contact you to resolve this but received no response. Please contact us at support@neodirect.com, if you would like some help with this. Best wishes, Neo Direct
Cases were good quality
Cases were good quality
Exceptional value for money
Arrived 2 days after ordering
June 25, 2025
Reply from Neo Direct
That's great to hear, thank you for the feedback!
Reply from Neo Direct
Hello, Thank you for your feedback. We are so sorry to see your order was lost in transit with the courier! I can see our customer service team have already issued your refund in full for this. Please let us know at support@neodirect.com if you have not received this. Neo Direct
Small egg bbq
Product exceeds my expectations (small egg BBQ). Delivery was excellent (overnight DPD)
June 19, 2025
Reply from Neo Direct
That's great to hear, thank you for the feedback!
Neo Black 1.7L Electric Ice Cube Maker
Neo Black 1.7L Electric Ice Cube Maker
This is the 2nd machine to develop the same leak within a year, poor quality stay away, Item is less than a year old and out of warranty
June 25, 2025
Unprompted review
Reply from Neo Direct
Hello, Thank you for your feedback. We are so sorry to hear your item has developed a fault. However, as this item is out of warranty, we are unable to replace this for you. We apologise profusely for the inconvenience. Neo Direct
Ordered Neo suitcases ( DUX041798130 )
Ordered Neo suitcases ( DUX041798130 ) from Neo direct via Debenhams. The suitcases are NOT as described. The wrong sizes and wrong wheels. Having to wait for an answer from them through Debenhams. I am travelling on the 30/06/2025. Why is everything is so slow with these people? When will the return label be sent and my money back in my account? Why are the suitcases still advertised at Debenhams with the wrong description?
June 15, 2025
Unprompted review
Superb company to deal with
Superb company to deal with. Their customer service is second to none. Products are high quality and any minor issues are resolved speedily, efficiently and ultra professionally.
June 15, 2025
Unprompted review
Reply from Neo Direct
Thank you so much for your feedback!
Communication was good
Communication was good, products arrived when they said they would and in good condition.
June 6, 2025
Reply from Neo Direct
Thank you so much for your feedback!
Reply from Neo Direct
Thank you so much for your feedback!
Quick delivery good quality product
June 2, 2025
Reply from Neo Direct
Thank you for the lovely feedback Kevin! Neo Direct
Are you Temu in disguise
Bought through Debenhams DUX040747728 . Neo have had my return for over 3 weeks. No refund, no communication at all.
June 9, 2025
Unprompted review
Reply from Neo Direct
Hello, Thank you for your feedback, we are so sorry to hear this! I can see that our customer service team issued your refund on the 10th June, and advised this may take up to 10 working days for Debenhams to process. Please contact us at support@neodirect.com if you still have not received this. Many Thanks, Neo Direct
Got what I needed ordered and delivered…
Got what I needed ordered and delivered in good time
June 2, 2025
Reply from Neo Direct
Thank you for the lovely feedback! Neo Direct
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