Neo Direct Reviews 

The item is missing parts. Getting a return is like pulling teeth
Im about to claim the money back via bank as im not getting anywhere fast. Their system is flawed, every time you email it starts a new query so there is absolutely no follow through. Won't buy from them again.

Goods as expected delivery on time. No problems at all

Did it's job perfectly 👌

Great service and delivery

The after sale service I received from Neo Direct was outstanding! I purchased a truck cart for my Grandson, the quality of all materials was excellent. However, there was a problem with the quantity and type of wheels I received. I contacted Neo Direct requesting assistance. They responded quickly and the manner in which they wrote their emails in response; were full of genuine empathy and before long they had the issue resolved. The actual cart is a quality item. Yet must give a massive shout out to Lauren and Erin who both responded to my queries and arranged the final resolution. Clearly there must be many others in that team and running the system who are also silent heroes, working in the background but vital cogs. We live in a world which has so much negativity; it’s great to highlight ‘best practice’ customer service. Many, many thanks.

Product was bought via Debenhams website. The knocker chairs look fab, however the chair legs appear to have been made to fit the wrong way. I tried calling Neo Direct multiple times but no one ever answers. I have sent emails and no response. I am stuck with chairs that I cannot use. I will have to resolve via my bank if no response after 14 days.

easily used

I ordered from Neo Direct through TESCO Marketplace but Evri didn't manage to deliver the item. Two weeks later, still no item so I reached out for a refund - the lovely Lauren on the end of the phone talked me through the steps I needed to take to begin the return and everything was sorted within a couple of minutes. She was even able to give me clear instructions on what to do if the Evri parcel does miraculously turn up!

The size quoted on the website was not the size delivered. To be fair I was given the chance to return it but chose a discount. Their were no instructions and the wheels were very difficult to put on.

It was delivered to the wrong address

Edit: Neo Direct contacted me direct to try and resolve the issue. Turns out mountain warehouse has been economical with the truth and I fact hadn’t even contacted Neo Direct about the issue! Neo direct were extremely helpful and I now have my refund.

Inadvertently bought a product through mountain warehouse. Neither party seems to be capable of resolving the issue. The product fell apart injuring me, and mountain warehouse blame Neo Direct, neo direct simply fail to respond.

Companies like this need to be banned from trading in the UK if they lack adequate customer support.

The suitcase was not as hard body as it claimed.I i used it once and my three year old stood on it and it created a dent which should not if it was hard body that could resist the effect of a hitting hammer as advertised. Disappointed

This is my first time ordering from Neo Direct — a sofa set. A small part was missing, but customer service resolved the issue immediately. The sofa met my expectations, the price was very reasonable, and it was delivered within three days of placing the order.”

Its fantastic have always wanted this item as live on my own thanks very much 😁

This is the second time I have had to buy a garden parasol from Neo Direct. The parasol is very cheaply made and has once again broken in a light gust of wind.
The parts used on the parasol are made of cheap plastic and obviously cannot withstand any stress. The parasol, cost £109 for the second time and is not a good buy unfortunately as it is cheaply made. Please consider your options before purchasing this product form Neo Direct

I haven't used the cases yet
Very pleased I didn't have to wait very long to received my order
Kept me updated, let me know what day I will receive my order

suitcases were very good value and are solid and appear well made . haven't used them yet though so we will see

I unknowingly bought a suitcase from Neo Direct (through Debenhams) and it didn't survive the first trip. Arrived on holiday to a cracked open case with a wheel hanging off. I contacted Debenhams as I had no contact for Neo Direct and they had to act as the middle man between myself and the seller. By the time they told me I had to return the case for a refund, I'd already had to purchase another case and discard the previous one, as theirs was unusable and I couldn't travel with 2 cases. Despite providing photos of the unusable case, all they've offered is a £15 refund. If I'd known I was buying through Neo Direct, I would have checked their reviews first. Seems I'm not the only customer to receive poor quality items. Stick to Temu or Wish....... Same quality, cheaper prices.

Exceptional service very helpful friendly delivery drivers. Well done beautiful seats. Happy bunny 🐰