Ordered a black heated throw for delivery around 22/12/25. I received a grey heated throw so reported this but due to holidays heard nothing til early January. I was then unable to get the black th... See more
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Review summary
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Reviews shaping this summary
Quick delivery but to wrong house number. Ladder is excellent, strong and great for jobs required. Very well priced and well made
Spice racks poor quality, sides not straight and threads for screwing together very poorly cut resulting in the need to use my own nuts and bolts to hold it together. Photos of items on line not reali... See more
Company replied
review. Left a message on answer machine with number requested a callback which they said they would do. Nothing . Obviously couldnt be bothered. Dont know why it said "leave your number and we will c... See more
Company details
Written by the company
The very best in home furnishings and appliances. Our dedicated buying and selling team develop our own unique styles, bringing the latest trends to your front door.
Contact info
UNIT 1A BUTTERLEY STREET, LS101AW, LEEDS, United Kingdom
- 01133502501
- support@neodirect.com
- neodirect.com
3.3
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well informed for slight delivery…
Well informed for slight delivery delay- appreciated
September 22, 2026
Excellent communication to clarify a…
Excellent communication to clarify a specification, and a very good product...many thanks.
September 18, 2026
Paid for a walking pad- they took my…
Paid for a walking pad- they took my money and never sent the pad. Called and emailed them with no response ever! Rip offs.
July 18, 2026
Unprompted review
Reply from Neo Direct
We’re very sorry to hear about your experience and that the service you received did not meet your expectations.
We have escalated this internally so we can look into what happened and have also sent you a private message to discuss this further.
Please accept our sincere apologies for the inconvenience caused. We look forward to hearing from you and hope we can help put this right.
Kind regards,
Emily
A prompt service and on time delivery
A prompt service and on time delivery
Thank you
September 4, 2026
Really prompt free delivery and great…
Really prompt free delivery and great product
September 15, 2026
Very efficient.
September 15, 2026
Don’t no use
Worst company ever who lie! Been trying to sort out a gazebo missing a part for over a month. Took a day off work for them to collect it like arranged and nobody turned up emailed them and they said I told them I didn’t want it collected! They just make things up. Stuck with a faulty gazebo and no refund and bad service so not use
July 20, 2026
Unprompted review
Reply from Neo Direct
Hi Adriano,
We’re very sorry to hear about your experience and that the service you received did not meet your expectations.
We have escalated this internally so we can look into what happened and have also sent you a private message to discuss this further.
Please accept our sincere apologies for the inconvenience caused. We look forward to hearing from you and hope we can help put this right.
Kind regards,
India
👍 Very good product a little heavy
September 14, 2026
Terrible experience as the my table was…
Terrible experience as the my table was smashed and a leg bent.
Agreed (finally after being ignored constantly) on a part refund that never materialised even after jumping through the can't refund onto a credit card hoop by supplying my bank numbers.
Shocking, don't waste your money on these cowboys 💩💩💩 they mentally drain you after delivering a wrecked product.
Neo Direct are con artists
June 19, 2026
Unprompted review
Reply from Neo Direct
We’re very sorry to hear about your experience and that the service you received did not meet your expectations.
We have escalated this internally so we can investigate what happened. I have also requested your details privately so we can discuss this further and help resolve the matter.
Please accept our sincere apologies for the inconvenience caused. We look forward to hearing from you and hope we can put this right.
Kind regards,
Emily
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY.
Substandard products, Non existent customer service. Rude staff:
Have been trying to arrange a return for over 3 weeks now with 3 failed collections by the courier because they keep sending one person for a 2 person collection. Neo direct unable to take responsibility to resolve the matter by communicating with the courier. Now advising me that I will need to pay to return it should the
Courier abort the collection again. Very unprofessional customer service staff.
September 18, 2026
Unprompted review
Reply from Neo Direct
We’re very sorry to hear about your experience and that the service you received did not meet your expectations.
We have escalated this internally so we can look into what happened and have also sent you a private message to discuss this further.
Please accept our sincere apologies for the inconvenience caused. We look forward to hearing from you and hope we can help put this right.
Kind regards,
Emily
They delivered the wrong item
They delivered the wrong item, then when I complained, they ignored me for 2 weeks.
September 3, 2026
Unprompted review
Delivered ahead of estimate
September 7, 2026
Delighted with our 2 bookshelves !
Delivered extremely quickly.
Well packaged.
We found 'assembly' was straightforward.
JUST WHAT WE NEEDED at a reasonable price.
THANK YOU !
September 1, 2026
Purchased an Air Fryer on eBay
**UPDATED** Replacement received, problems all resolved.
Purchased an Air Fryer on eBay, reported it to be faulty and received a reply from someone called Daniel after 2 days offering me a replacement or a refund.
I replied to this message two minutes later and that was on the 18th August 2026. Followed up again on the 26th August 2026 and still nothing.
Sent another message, got the same automated reply.
Commented on a Facebook post and ignored.
Absolutely shocking behaviour for a UK based business.
eBay order number so you cannot reply with the basic unhelpful response.
Order number:15-13728-26005
October 24, 2025
Unprompted review
Reply from Neo Direct
We’re very sorry to hear about your experience and that the service you received did not meet your expectations.
We have escalated this internally so we can look into what happened and have also sent you a private message to discuss this further.
Please accept our sincere apologies for the inconvenience caused. We look forward to hearing from you and hope we can help put this right.
Kind regards,
Grace
Quick delivery and reasonable pricing
I bought a couple of fans from these guys during the heatwave - can't fault them really. The fans were exactly as expected and I also got a quick delivery. What more can one want from an online retailer? I was looking for fans in particular, had never heard ot the company before but they seem to have other interesting stuff too so might be ordering again soon.
July 2, 2026
Unprompted review
Bought a fan in the summer during the…
Bought a fan in the summer during the heatwave. Absolute top notch service from Neo, fan was delivered the next day at a very competitive price. As for the fan itself, chucks out plenty of air and was essential in keeping us all cool during the hot weather!
August 14, 2026
Unprompted review
This is my second purchase
This is my second purchase. I bought one for my daughter as I love mine so cosy.
August 28, 2026
Neo Direct great value finds
I have bought quite a few things from Neo over the years and found them to be very reliable. My current purchase Neo White 7000 BTU 4-in-1 Portable Air Conditioner, has been an absolute god send over the heatwaves and kept my bedroom at a temperature that I can sleep in.
July 28, 2026
Unprompted review
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