Neo Direct Reviews 

Neo Red Massage Recliner Computer Gaming Office Chair With Footrest.

Bought this product - self asSembly and came with no instructions as to which bit goes where nor what screws to use. As for the gas cylinder - it could go either way up and one would be lethal. Returning.

It's very nice and elegant. It matches with my bedroom colour furniture. I found it very useful to clear up my dressing table

Purchase was easy to complete and delivery was prompt. Unfortunately it isn’t obvious that the rungs are further apart than an ordinary ladder which makes it tiring to climb. Also, the ladders are very flexible - a bit unnerving the first few times of climbing.

However, NeoDirect have totally redeemed themselves with an outstanding customer service. The company reached out to me after my review and offered a full collect and refund service as the ladders were not really suitable for my purposes (partly my error). Communications have been prompt and accurate - I cannot speak too highly of the company’s customer service.

Sub standard products. Returned my items. Still waiting for a refund about a month later. Very unsatisfactory. Very poor communication as well. Luckily I bought through Debenhams, so hopefully I will get a refund eventually.

This company are refusing to refund me for a product that was returned the next day. They have stalled the refund by asking for screenshots of proof of return. They send spam messages back stating refund 3-5 days.
Now on day 21 of waiting for my money back.
They asked for proof of return from the delivery company which they received.
Still no refund.
I finally received an apology and my refund was eventually received. I also received a £10 voucher to put towards my next purchase.
I will never use this company again. Not Amazon for large items. Ever.

I ordered a parasol, it wasn’t suitable for my patio.
I need to return it. I’ve made several telephone calls, left voice messages, sent emails, nobody answers…..

Spice racks poor quality, sides not straight and threads for screwing together very poorly cut resulting in the need to use my own nuts and bolts to hold it together. Photos of items on line not realistic they show 4 rows of spices but the shelves are of inconsistent size and not all will hold a standard ‘Schwartz’ spice jar.

Ordered a parasol for next day delivery, ordered on a Friday so should have been delivered Monday. Nothing turned up, no communication. I sent an email chasing it that day and got an email the next day asking for order details that were on the original email! Tracking details said they hadn’t yet received the item. Chased again on the Wednesday, eventually getting a reply Thursday night saying it had been lost in transit and they were now sold out and did I want to be put on a waiting list! Needless to say I declined and asked for a refund which I did get a few days later. Very let down

Fantastic company

Fast service
Competitive prices.

So easy to order, item description faultless, item quality excellent (collapsible ladder), delivery very quick and overall experience of buying from Neodirect was spot-on. Highly recommended supplier. Thanks.

DO NOT ORDER FROM THIS COMPANY! I ordered a fire pit at the beginning of July from Debenhams, I needed to return and was given an email to neo support, I sent an email requesting a returns label, this took weeks of emailing and involving Debenhams, I was sent a label eventually and retuned the item, however I have still not received my refund or a return email after emailing them my receipt!

Do not order from this retailer. My order took a month to arrive and it was the wrong item. I returned it using their instructions unopened and it the came back to me. The customer service just stopped and they failed to respond to my emails. I went to Wowcher as this is where I ordered from and their customer service was excellent. I finally got a reply from Neo asking for proof of return,they've only responded because Wowcher contacted them. I'm two months down the line with no resolution.No refund and the wrong product. I really regret making this purchase it's been a nightmare.

purchased a Neo ice maker in May 2024 for around £80. After just over two years of normal domestic use, it developed a significant water leak. On inspection, the internal water hose had visibly deteriorated, with extensive cracking and multiple holes along the pipe, making the machine unusable.

I contacted Neo in the hope they would help, particularly as this appears to be a premature failure of an internal component rather than normal wear and tear. Unfortunately, the only response I received was that the two-year warranty had expired and that my only option was to buy a new machine.

I appreciate that warranties have time limits, but I would have expected an appliance like this to last considerably longer than two years. A perished internal water hose is not what I would consider reasonable durability for a household appliance. A warranty period is not considered a timelimit for an appliances lifespan and an internal hose should last 5-10 years. The motor and condition of the ice machine is perfect.

I was disappointed that there was no goodwill offered, no discussion of the nature of the fault, and no attempt to provide a replacement part or any other solution.

Based on my experience, I cannot recommend this product or the after-sales support.

I ordered a festival trolley via tesco market place, it arrived quickly on the Sunday but one of the wheels didn't fit, it was clearly the wrong part. I emailed immediately but had no response. I have tried calling numerous time but always get a voicemail. I did have an email from Evri to say something had been dispatched on the Monday, so hoped they had just sent the replaement wheel but 2 days later the tracking had not updated , then disappeared altogether. Still no response to emails or voicemails.and I now have a trolley that can't be used and we are going camping in 2 days time and needed this for the trip.
No customer service at all, not just poor.

Extremely disappointed with this company. A garden storage box arrived damaged and appeared to be 2nd hand as the wheels were scratched. Difficult to assemble, extremely flimsy, not fit for purpose. I asked for a refund on 24/6. It has taken many frustrating emails to arrange collection of the parcel, which didn't happen until 3/8. It is very difficult to contact the company, it can take several days to get a reply to an email. I tried phoning but no luck there. I bitterly regret ordering from this company. It feels as though there are not enough staff available for custer service. Every reply from the company starts with "we're experiencing a high volume of customer enquiries ...". I feel very dispapointed and let down. The company website claims it is rated excellent on Trustpilot but this is not true. LATER, following this review I was contacted by Grace from Neo asking me to contact her with further details and she would personally look into this. I sent the details immediately and have heard nothing.

Having used a voucher from another company to buy from Neo it was becoming difficult to get a refund to my bank. Neo helped by providing a screenshot of the repayment to that company which helped to resolve the issue.

Awful customer service!!! I ordered a parasol from this company via Debenhams website. The photo on the website was of a mid/dark green parasol however when it arrived it was a very pale mint green and not suitable. Since then I have been attempting to contact this company to arrange a return however 3 emails and numerous phone calls (no one answers the phone, it just rings continually and then goes to answer phone) later I am yet to receive any sort of response..... not even an acknowledgement of my email. Tried contacting Debenhams to see if they could help but they have referred me back to the company for a resolution.
Very disappointed in the service and would suggest if you want something that looks like what is advertised you look elsewhere!!
Not sure how I can return or having read the reviews on here that if I do I will even get my money back.

Ordered a fire pit via Debenhams. Unfortunately, it is too large for my requirements. Debenhams won’t take responsibility and have advised me to arrange the return directly with Neo Direct.
I have been trying to arrange this return for the last 3 days with no success.
I have emailed Neo Direct 3 times with no reply!
Not really sure what to do next. I want to return this item for a refund and I am getting nowhere!

Everything about this company is rubbish rubbish rubbish. Don't bother with them as you will end up being disappointed