Neomachi Reviews 

868
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, noting the durability of materials and prints even after multiple washes. Many appreciate the unique and aesthetic designs, finding them comfortable and well-made. The delivery service is frequently highlighted as fast, and customer support is often described as responsive and helpful. However, some customers experienced issues with their orders, specifically regarding sizing, noting that some items run smaller or larger than expected. A few people also mentioned receiving incorrect items or having difficulties resolving order discrepancies, such as missing free items or unfulfilled exchanges.

What people talk about most

Product

Customers had positive experiences with product, expressing high satisfaction with the quality and design of... See more

Quality

People report positive experiences with quality, highlighting that products are well-made with good fabric... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the swiftness of delivery,... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing satisfaction and a desire to... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as excellent, super, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered on the 28th October and arrived on the 31st, so very happy with that side of things. The designs really pop and the sizing is good (if you’re six foot and not built like a stick, XL should b... See more

Rated 5 out of 5 stars

Everything went perfectly with my order from NEOMACHI. The quality seems good. The customer support is excellent. I accidentally ordered everything one size too big. The return process and replacement... See more

Rated 5 out of 5 stars

My third Neomachi hoodie. I love how the quality seems to be getting better each time. So comfy and I love the fit. I'd recommend sizing up for anyone who wants it a bit more relaxed. The quality of p... See more

Rated 5 out of 5 stars

After playing Cyberpunk 2077, I looked for something in the style of the game and found Neomachi. I love the design of their shirts. The shirts are made of good quality cotton and can be washed with... See more


Company details

  1. Clothing Store

Written by the company

Neomachi is a cyberpunk/Japanese inspired apparel store that stands for high quality apparel, unique art, sustainability and a personal touch. They’re based in Amsterdam but sell their clothes all over the world. Neomachi draws its inspiration from Japanese, anime, futuristic and retro inspired themes. The designs are made from scratch by real artists. The idea is to produce quality clothes that are cool enough to stand out, yet subtle enough to be wearable on a daily basis. The t-shirts, hoodies and sweaters are made from 100% organic cotton.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

868 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(868)

112 reviews in the last 12 months

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Rated 5 out of 5 stars

Really cool designs, good quality

Really cool designs and the quality is great. Shipping fee was pretty high even though I ordered over €160 the first time, but I believe they offer free shipping over €70 now.

August 31, 2023
Unprompted review
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Rated 5 out of 5 stars

First time order

First time order, arrived few days after 5 days but thats ok. Quality of the print is very nice and has gone through first wash with no issues.

The material could be a bit more thicker but this is my personal preference.

Looking to get one more soon, recomm3nd a lot for fans of cyber punk and alike.

October 6, 2023
Unprompted review
Rated 1 out of 5 stars

Designs are great but....

Designs are great, in fact they are amazing.

But the service and t-shirts are hot garbage. Takes much longer than expected to arrive (to UK). The t-shirts themselves are medium quality at best and they look faded after about 5 washes.

I really want this brand to be great, but they just aren't.

June 15, 2023
Unprompted review
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Rated 5 out of 5 stars

Cyberpunk wear for the future

Every piece I've ordered so far is of excelent quality. The base shirts and hoodies fit very well, are sturdy and feel good overall. The prints themself are awesome and unique in their design. The quality and longevity are very good, they don't wash off and look as new eben after years.

I really enjoy my pieces from Neomachi! The combination of great designs and awesome quality is very special and bot found often.

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

Hoodie and t-shirt of high quality and with bright colors.

I ordered a hoodie and a t-shirt, which arrived quickly. The fabric feels nice and judging with my amateur knowledge appears to be of good quality. I love the bright colors. Both pieces look like they are shown in the images. Usually I don't wear flashy coloured clothing but this style is really nice.
If they are long lasting clothes (which I cannot tell just yet), they are definitely worth the money. I would purchase again.

September 15, 2023
Unprompted review
Rated 3 out of 5 stars

Quality of the product was excellent

Quality of the product was excellent. Definitely advise going 1 size higher than your norm. Customer service was very disappointing though. Long waits/no replies, and order tracking lacks any meaningful info. Can track through Shop app but found that entire process utterly miserable.

September 26, 2023
Unprompted review
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Rated 4 out of 5 stars

I love the T-shirts

I love the T-shirts! There was a problem with the delivery but eventually they solved it. Better late than never!

I will repeat, definitely.

September 26, 2023
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Rated 5 out of 5 stars

Nice products, shipping can take a week or so

Products were shipped quickly enough when i ordered for the first time, but in my opinion it's taking too long for my second order now.

The products are nice, but not perfect. All of their colors seem to have a little too much blue mixed into them. Colors like red/orange/yellow aren't as radiant as you would expect from their product-pictures because of this and purple looks more blueish.

It was good enough for me to buy a second time there though, so i would say just try it.

edit: got my zip hoody and really liked the quality

September 6, 2023
Unprompted review
Rated 2 out of 5 stars

after I wash the shirt

after I wash the shirt, the color starts to change and the drawing falls off. too bad it's a nice shirt actually

September 4, 2023
Unprompted review
Neomachi logo

Reply from Neomachi

Hi Mike,
I am very sorry about this. This actually sounds like a production error. Could you send us an e-mail at hello@neomachi.com so we can set this right?

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Rated 5 out of 5 stars

Nice products, friendly customer service

The products I ordered look nice and their customer support is very friendly. I accidently ordered the wrong sizes and they made it easy for me to return the package to then get the clothing I ordered in a difference size. Would recommend highly.

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

The spirit of classic 80's & 90's cyberpunk

This hoodie is so comfortable to wear and as usual the print is of outstanding design. When I wear it I can feel the spirit of classic cyberpunk anime of the 80's & 90's which is why Neomachi is my favourite clothing brand, they're second to none.

July 28, 2023
Unprompted review

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