SO many great things about Neon. Except when things aren't great. I like the events and the unlimited accounts in the CRM. I appreciate the one-on-one training and that they are constantly improving... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Well, my recent experience with technical support was great as it dissolved my problem quickly. But for a Neon in general review, I would say the four stars mean it Is good. I couldn’t make it great b... See more
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Neon has made a lot of improvements and is working well for our organization. However, it seems the price goes up every year. Since Neon is not a fully integrated platform for all of our needs, and... See more
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The system is user-friendly, and we're happy with the system and its features. The staff are very knowledgeable, easy to work with, and available for questions and are responsive. Some of the onbo... See more
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Company details
Written by the company
Neon One is the nonprofit relationship management platform designed to help small and midsize nonprofits build the personal connections that fuel their missions and drive growth. By centralizing all data and tools, Neon One gives teams a true 360° view of every donor, volunteer, and member, replacing fragmented spreadsheets with meaningful insights. The platform simplifies growth by automating personalized communications and routine tasks, ensuring every supporter feels valued while saving staff precious time. The impact is clear: organizations using Neon One see an average 33% increase in donations within the first year. Neon One is built to grow alongside each organization as its community expands. Unlike other nonprofit CRMs that increase costs based on record counts, Neon One offers a fair pricing model based on a nonprofit’s annual revenue. This ensures that growing organizations are never penalized for expanding their supporter lists or increasing their outreach. By aligning costs with financial capacity, Neon One remains a sustainable, long-term partner for nonprofits dedicated to increasing their social impact and donor loyalty. Neon One provides industry-leading support, with free live chat, email and phone support being included for all customers.
Contact info
United States
- neonone.com
4.1
Great
74 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very quick to help and keep looking to…
Very quick to help and keep looking to solve the problem.
June 15, 2026
Reply from Neon One
Thank you so much for sharing your experience! We always aim to provide fast, dedicated support, and it's wonderful to hear that our team stuck with you until everything was fully resolved.
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Five years a customer. No flexibility when we needed it.
We've used Neon One for about 5 years and were happy with the platform for most of that time. This spring, financial realities forced us to move off paid platforms. When I went to cancel, I learned our subscription had auto-renewed and the rate increased automatically too and we were committed through September 2026.
Neon One's renewal is opt-out only. You get a 30-day written notice window that opens 60 days before renewal. Miss it for any reason and you're locked in another full year.
For a small nonprofit without dedicated operations staff, that window is easy to lose. Reading back through our original sales and onboarding emails, that structure was never explained in plain language. (only in the fine print)
The written terms are "technically" clear, but the lived experience signing up is that you don't realize you've agreed to something that makes leaving difficult.
I asked Neon One for some flexibility (about 10 emails back and forth). A reduced commitment, a partial buyout, anything that would let us transition off without straining our budget. The answer was no. The remaining balance is around $500 for a service we're no longer using. That's a meaningful number for a small org. It's money that would have gone into our youth programming.
Our account manager was professional enough, wasnt rude, but didn't seem at all interested in trying to find any wiggle room. My disappointment is with the renewal policy itself, and the fact that there wasn't room to meet a small nonprofit partway when we were being very reasonable.
I'm sharing this so other small nonprofits know what they're signing up for.
May 31, 2026
Unprompted review
Reply from Neon One
Thank you for being part of the Neon One family for the last five years and for sharing this candid feedback. We are truly sorry to hear that our auto-renewal timeline and policy has added a financial strain to your organization, especially since those funds are so vital to your youth programming. While we always aim to communicate terms as clearly as possible, we've passed this along to our team to review as your experience shows us where we can be more transparent and supportive for small nonprofits.
Our first representative was very poor
Our first representative was very poor. She started out strong, but her directions became increasingly confusing. We finally became so frustrated with not only her directions but also her attitude, which was reflected in comments such as "you're not following my directions" instead of "how can I help you move forward," we were going to quit Neon One and we asked for a refund. For a CRM, she obviously has not learned the lessons of your own company. We have been assigned a new representative, which is a step in the right direction, but for us, the vote is still as to whether or not you can deliver what was promised by our sales representative and whether your services are actually a good fit for us and will do what we were promised. That is why I have given you a '3'. Initial experience was poor. Giving us a new rep was a good step. Now we'll see if you can deliver.
June 17, 2026
Reply from Neon One
Thank you for your candid feedback, and we're glad to hear that we took a step in the right direction by assigning you a new representative. We want to deliver on what was promised, and we are fully committed to proving our services are the right fit for you. We look forward to earning your full confidence as we build this relationship together!
I got a lot of help, just not effective.
I got a lot of help, it just wasn't effective. I was between payouts and wanted to know what was deposited into our account since the last payout, 2 days earlier. We needed that to close out the financials of an event. There was one report that looked very promising, to sort for those transactions w/o a payout number. it came up with 119,000 transactions, so no help there. more ideas and tips were forthcoming but we just had to wait it out.
June 7, 2026
Reply from Neon One
We completely understand how frustrating it is to get a lot of help only to find it wasn't effective, especially when you are trying to close out the financials for an event. We always want our reporting tools to save you time and provide clear insights, so we are sorry that you had to wait it out instead of getting a direct solution. Your feedback is extremely valuable and we'll be sharing it with our team.
Top-class interaction with support…Feeling the LOVE
Top-class interaction with support staff. Quick response.
May 24, 2026
Reply from Neon One
We are absolutely thrilled to hear that you had a top-class interaction with our support team and appreciate you taking the time to highlight our staff!
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Unfortunately while the customer…
Unfortunately while the customer service was great, I cannot run the reports I was hoping.
Ty was as helpful as he could be!
May 11, 2026
Reply from Neon One
Hi, thanks for taking the time to share your experience with us. I'm so glad to hear that Ty was a big help and provided great service!
As for the reporting limitations, we apologize that you couldn't get the reports you were looking for. We are always working to build a better experience for our community, and we will ensure our team takes your specific reporting needs into consideration as we continue to improve our platform.
Helpful in a critical time.
May 15, 2026
Reply from Neon One
Hi there,
Thank you so much for the kind words! We are absolutely thrilled to hear that we could be so helpful during such a critical time for your organization. Navigating those high-stakes moments is always easier when you have the right support, and we love being the team you can count on to keep things running smoothly.
Warmly,
The Neon One Team
Reply from Neon One
Thanks for the kind words! We're so happy to hear our team stepped in and got everything back on track for you. If you ever need another hand, we’re always here to help!
Predatory tactics
From having been a dedicated customer of NeonOne for the last 4-years, I was recently dismayed to have received terrible customer service when our sales rep, Joe, would not allow a cancellation of an expensive add-on product on the date of renewal. I had felt that the organization had been a friend and partner to nonprofit organizations, but it has been become apparent that they employ unfair tactics to lock small and financially vulnerable organizations into predatory practices. What a disappointment, especially in these incredibly difficult times for nonprofits in the USA
April 14, 2026
Unprompted review
Reply from Neon One
Thank you for being a dedicated partner over the last four years. We apologize for the frustration caused by one of your add-ons automatically renewing. It's our goal to be a supportive guide for your organization, and we take your concerns seriously. We've escalated this to our Customer Success team, and they will follow up with you directly regarding your add-on cancellation. We truly value being able to support your organization and want to ensure you are supported.
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I got a response right away from Ty
I got a response right away from Ty. He asked for some more information to properly address my question. Once I sent it, he got back to me immediately with an answer to my problem.
April 15, 2026
Reply from Neon One
Hi there! Thank you so much for sharing your experience with our team. We're thrilled Ty was able to jump in and resolve your issue so quickly. Providing fast support is exactly what we strive for to help you stay focused on your mission!
Reply from Neon One
It’s wonderful to hear that you are finding Neon One's CRM and website tools helpful for your work. We designed these tools to work together seamlessly, so you can spend less time on tech and more time building those personal connections that drive growth. We are so glad to be a part of your organization's journey!
Quick turnaround this time
April 11, 2026
Reply from Neon One
Hi there! We’re so happy our team could provide such a quick turnaround for you. Saving you time is a top priority for us, as it lets you get back to the personal connections that drive growth. We’re always here to lend a hand whenever you need it!
My concerns were answered in a timely…
My concerns were answered in a timely manner and with the understanding and empathy that I am new to this platform and was not fully able to proceed without assistance.
April 2, 2026
Reply from Neon One
We love to hear that our team supported you with empathy and quick answers while you find your footing. We know learning a new platform is a big undertaking, so we are glad to help you move forward with confidence.
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The support staff that helped with our…
The support staff that helped with our data integration is well-informed and patient. They allowed me to ask very specific and detailed questions, understanding that the state of the data is critical to the success of our overall membership program. They did their best to explain their CRM's strengths and limitations in a way that will enable us to get the most out of it once we've set a strong foundation based on established standards.
March 29, 2026
Reply from Neon One
We're so happy to hear that our team provided the patient, knowledgeable support you needed to get your data integration just right. A solid foundation is so important for a successful membership program, and we love helping you navigate those details. We look forward to seeing how these personal connections drive growth for your mission!
New events module not ready
I was forced to use their new events module by decision makers above me. It’s not useable at this time, ArtsPeople is far superior. I honestly would not have rolled it out until it was more completely developed.
April 1, 2026
Reply from Neon One
Thank you for sharing your feedback. Our goal is for our technology to empower your work rather than get in your way, and we're committed to improving our new events module so it meets that mark for you. We've shared your feedback about the functionality gaps compared to Arts People directly with our product team so we can prioritize improvements and make our tools truly helpful for your team.
Always very helpful and answers my…
Always very helpful and answers my questions in a timely manner thank you so much!
March 24, 2026
Reply from Neon One
Thanks so much for sharing your experience. We're always happy to hear that our team is providing the quick, helpful support you need to keep your organization moving forward. We're so glad we can be a reliable resource for you!
Your tech was willing to listen and…
Your tech was willing to listen and able to clearly explain exactly what I needed to do, and how to get it done in your new system. I very much appreciated their time and expertise with your solution. Thanks.
March 30, 2026
Reply from Neon One
Thanks so much for being a long-time customer and sharing your experience! We're thrilled to hear that our team was able to provide the clear explanations and expertise you needed. We're here for you whenever you need us!
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So far, so good
It's still early to tell, but so far I'm pleased with the system - we've run some reports, imported additional account and donation information, generated and sent letters and used the automatic emails and external email BCC. Looking forward to sending emails and exploring additional functionality of the CRM.
March 30, 2026
Reply from Neon One
We love to hear that you’re already finding success with reports, data imports, and donor letters. It’s wonderful to see you building a strong foundation to make the personal connections that drive your growth. We can’t wait for you to explore the rest of Neon CRM and see everything your organization achieves!
Constituent account configuration for Timesheets
Response was very quick and my questions were addressed. I had another related followup question which was addressed quickly as well. With the advice given, I was able to complete the setup of the constituent account and configuration of the timesheet.
March 17, 2026
Reply from Neon One
We love to hear that we could help you get those timesheets and constituent accounts squared away so quickly. Our goal is to provide a single place for your relationship management so you can focus on your community instead of your tech. We're thrilled you’re all set up and ready to keep up that wonderful momentum!
Reply from Neon One
It's wonderful to hear that our support materials and quick responses help you move forward with confidence. We want to ensure you have the support you need to build personal connections that drive growth for your organization. We're always here to help you along the way!
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