Neos Reviews 

Neos lost my bag and there was no one to contact in the US about my lost luggage (the luggage was lost at JFK). There is no number to call and the email address on their website does not work (email gets sent back). Do not fly this airline.

My flight was rescheduled several times, I bought a direct flight but NEOS added some stops to my flight and my arrival time was significantly moved from the initial one. I asked a compensation for all the inconvenience that this rescheduling caused me. I bought my tickets in advance and when NEOS decided to change my flights, there was no other option rather than accept rescheduling, but NEOS rejected my request. Terrible air company!

Overpriced, useless website, horrible customer service.

Airport cancelled our Egypt trip due to conflict areas during Israel war. However, Neos (return flight) refused a refund of almost £400 and claimed it wasn’t their fault for the cancellation.
Additionally, before the cancellation, they wouldn’t allow 3 of us to be seated together, nor offer a choice of seating.

Just a crap, unfriendly, unfair, and greedy airline, with customer service & satisfaction at the bottom of their list

I had very bad experience.i recently lost my luggage 23 days ago while traveling amritsar-Italy-jfk.i keep calling every day but they don't pick up my call. I am confused how can get my luggage. Food service as well as costumer service is zero plz don't travel in neos.

The flights themselves are fine, but their customer service is terrible (they regularly hang up on you), check-in was highly disorganized (I waited well over an hour in line, it was practically a mosh pit), and website is often non-functional.

Whether their prices make all of that worth it is your call.

I had Flight Almaty-Milan today 26/08/2023 and everything that could go wrong went horrible:
1. Unorganized, chaotic and very slow queue for check in without any clear indications and instructions. People couldn’t understand where is the queue starts and ends and it was such a mess, staff was not clear with instructions at all and I personally wasted my time in 2 wrong queues for 40 min each.
2. No message about delay of flight was given, but only lie that it’s only will take 20 minutes to wait, while in reality it was 2 hours. No water was offered during this horrendous experience.
3. No apologies and proper explanation from crew/staff for very slow check in process until I haven’t witnessed myself and realized that one of the reasons for slow check in is that passengers were constantly offered to pay for their upgrades of seats and which was very time consuming. With 300 passengers and only 4 counters the queue didn’t move at all and subsequently caused significant flight delay. Perhaps with low coster airline and availability of enough resources, the practice of selling at the check in of upgraded seats is acceptable, but not in 800 eur flight!
4. There was no online check in option in Almaty for people that bought tickets directly through Neos website, but only for those who booked through tour operators and I guess that’s the reason of issues with free seats availability and desperate efforts of airline representatives to push rest of the people to pay for seats upgrade.
5. When I finally made it to check in, the lady offered me to upgrade my seat for 100 eur with innocent eyes, although the screen showed that all free seats are occupied and they should have given me whatever available seats they have without any extra charge as it’s not my fault that they overselled tickets for economy class.
6. The entertainment service were on many languages , but not on those that Kazakhstani people speak: Kazakh and/or Russian. Which made the entertainment service absolutely useless for many passengers as they don’t speak English, french, Spanish or Chinese. Is this unexpected for airline owners?
7. Charger on my seat didn’t work properly
8. Seat in general was much smaller than in other airlines
9. So called Wi-Fi on board didn’t work the whole flight.
10. For gluten free menu on 7 hours of flight I was served by grilled vegetables, 1 bun and cookies. For snack later on I’ve got 1 piece of bread. Water was offered only once between meals. On Air astana flight from Uralsk-Frankfurt of 6 hours, water and drinks are offered at least twice and always with a smile
11. Out of 6 flight attendants only one or two who were smiling. Others looked that they were forced to serve us. Was a very sad crew which indicates that Neos has not only unsatisfied passengers, but also employees.
12. The behavior of one passenger was inappropriate- she was blocking the passage with her feet and when I asked her to give me a way, she yelled at me. No clue for her such aggressive behavior, all I wanted is not to hurt her feet with wheels of my bag. Unfortunately staff saw her inappropriate behavior and didn’t make any comment on that. I felt harassed and disrespected.
13. Neos has to fix their website. It confuses surname with names for no understandable reason.
14. Why Neos is providing misleading information? When I was buying ticket, it was clearly said in conditions of my tariff that I’m allowed to have 80% refund, while in reality Neos can give you only the voucher for next trip with Neos. But now with failed experience with Neos for the first time, I don’t want to flight with them anymore.

High marks for VALUE
It seems a lot of people here gave low scores bc of taxes, which isn't the airline's fault. Our tix from Milan back to JFK were half the price of those on my go-to airline, Delta. Everything went smoothly, seats were comfortable (recommend the upgrade to row 5-9 for a nominal charge - extra legroom), and meal was actually quite good! Only complaint was the lack of A/C while waiting an hour for permission to pull back from the gate. Not sure how the experience would be if flight had been cancelled or severely delayed, but overall, very happy we made this choice...

If I could give zero I would. They don't reply nor have real customer service, I tried via social media, and nothing. I want to take legal action because these people are scammers. I was not able to register my luggage (never happened before) and now I'm reading that they ask for an extra tax at the airport. I called every possible number and nothing. NEVER AGAIN. I Travel as a living and I have never had a worse experience, almost 400 euros wasted!!! They NEED TO PAY FOR THEIR ACTIONS.

Worst, most ridiculous airline I've ever flown in, mainly because of the people who work for them at the ticket counters, at least in Toronto. They seem to hire the most unprofessional, inefficient staff. Had to wait about two hours to check in luggage, only counter with such a long line, and they loaded our dog on the plane, which he had paid for online already, only to tell us as we were about to board the plane that "actually they don't accept the dog" for a ridiculous reason, despite the documents we had, we had to split up our family on this cross contitental flight, were denied boarding, and were not even offered a refund or apology for this wasted 2000€ flight, absolutely unprofessional - how can you load a dog on the plane and then inform us after that you won't fly her? We've flown many times and this has never happened with any other airline. They then lost our dog at the airport and continued being rude - NEVER AGAIN, stay away! I hope the rude YYZ NEOS staff will be fired and replaced with more competent people

Crazy tax over a $100 leaving from mexico,

Then on my way back to mexico as i stayed only a week in italy , prior to check luggage in, they started to ask me so many questions about my life and did not want to let me in cause i did not have a ticket return to europe , and also said you dont have a good profile for a tourist ???! What does that even mean.

I tried politely to explain that i do live in mexico for the next 6 month and this is my actual
Return or way back to mexico , i have a contract of an appartment there that i can show, my wife is there and i already been in the country 2 months just over a week ago with a stamped visa approving me for 6 months .

The person that talked with me was the rudest ever, she could perfectly speak english but was talking italian on purpose , and was not here to help !

She made me wait saying i need to check with authorities when my flight was about 1hour about to embark.

I had no choice but to buy an extra ticket exiting mexico to be able to get in the flight.

Once purchase was made she barely looked at my exit flight and with an horrible attitude told me , ok you can go now what the actual F !!!

I ve been travelling all my life never experience anything like it ! On 2 different flights !! Do not take this company

Fight from Israel (Tel Aviv) to Portugal (Lisbon) (round trip).
-Long lines waiting for check in at both airports, because not possible to do it online.
-Change of gates at last minutes and the information took time to be updated, in both countries airports.
while updated no information was clear
- The flight back from Portugal to Israel, with the changes and not clear information,took off and left passengers on land still waiting for the call to board.
- to be back to Israel was need to buy another flight.

My wife booked me on Neos, I am a long time Delta flyer.

Every aspect of this JFK to MXP trip was excellent.
In some days Il be returning home nd do a follow up review.

Glad we found Neos, because of the costs savings the idea of "miles" perks becomes irrelevant.

I travelled 18.5.23.from Amritsar to Toronto via Milan. At Milan airport no arrangements for any food or beverage. We paid for Boeing and at Milan we were treated with Air Bus for Toronto. Leaving my luggage at Milan , I was boarded for Toronto where u missed my luggage with did not received till 24.05.23. Pls stop booking your ticket with NEOS AIRLINES next time which I will do
Useless Airline

They charge an extra tax of 75€ per person in cash while in line to check in (Cancun), otherwise they won’t let you fly. No other airline does this and airport and migration office staff confirmed to me that this is not an airport thing but a fee by Neos. Scammers.

I had a problem with them after buying two round trip tickets to the Maldives, for over 2000 EUR and although everything finished correctly and the credit card was charged, I got an error on the website and didn't get any tickets. Customer Service can only be contacted by EMail during working days so I was fearing the worst, but they did really well. Specifically the person that took my case - Simona Lovecchio was helpful, candid, upfront, quick to reply, and really did follow through all the promises and in the end, I got my tickets and I'm so far a happy customer.

The long haul flight (Rome-Maldives, 9.5 hours) itself was as expected. Flight was on time, standard seating and spacing (a Boeing Dreamliner). Entertainment selection was ok - this is clearly not one of the Gulf airlines but it had a reasonable set of movies and games.
A full meal was served once and then a snack. My only complaint would be that they were very badly spaced - more than 5 hours apart (snack was served almost right before landing). For such a long flight, the food offering should have been more substantial or frequent.

5 stars are due. From the beginning on the airplane NEOS shows a desire for excellence, excellence and not luxury. They do not throw money at problems like some of the Emirati air carriers do but you feel they you feel that they give their best to to make the flight an enjoyable one while being conservative with useless expenses. On the plane, you access to an entertainment system accessible from your phone—smart so that everyone can easily use it’s phone’s screen, headset etc. and they don’t have to spend on screens that are far from the quality of a modern smartphone’s screen, while also avoiding all the costs related to a big infotainment system— and if you fly in the morning a healthy breakfast will be served. Some bread, some vegetables, some ham, a healthy yogurt, and they don’t have sodas but good juices or hot beverages. The feeling here as well is not trying to feed you with a “mainstream” thing but to try to provide a meal that is good for you while being smart about costs (eg no big brand names but good products). Just after the breakfast the neat screens come down from above the seat isle and show you a very relatable video of the pilot “Fabrizio” explaining what a pilot does, how he ensures security and answering a series of questions about the life of a plane crew. Cool and at the same time very professional.

Finally, the plane is a normal plane, leg room is the typical one for mid-haul flights (you would like it the be larger but it is fine), attendants are also professional and polite.

Well done NEOS, best entry level new airline that I have flown in a while, your careful attention toward innovation (infotainment), smartly prepared meals, and content was appreciated as well as the feeling that things were well thought out and your team was trying to give the best experience possible for the price.

A couple of ideas, a clearly placed USB port would be useful, as you use your phone for entertainment battery becomes an issue, mostly with video content, a bit of extra legroom would be appreciated as well or address the issue explaining why they need to be at that distance (e.g. if you put more space the price per ticket would be x% more expensive), also processes can be optimized, e.g. the garbage collection it felt like it could have been done faster (with smaller seats if someone reclines the seat in front of you the table gets really close, which is not great).

I had a flight from Milan to Cancun in february and the food was terrible, i vomited. I asked the personnel on board what i can do the way back, they said to order at check in back the diabetic meal cause i have food issues with too much tomato sauce and other stuff they put.
I asked the Neos through tour operator 3 days before the flight to make diabetic meal for my return and they refuse!!!! They take 1700 pesos for nothing as fee for return and now saying that 3 days before the flight is not okay, i had to ask 4 days.
Worst company ever! For 1000 euro flight with emirates i get top class service and almost business.
This company makes me fly without eating at all for 12 hours.

I recently travelled with Neos to Egypt and I have to say I was very surprised with the experience I had

On-board staff was kind and helpful, food was of a good quality and quite unexpected to be honest, and most important, all flights were on time

As a first time user of this airline I would definitely recommend it

The worst experience of no service.

Firstly, representative of Neos didn't let me come on board in really rude way 20 minute before the flight. They refused to give me the document about it what is illegally.
Secondly, I can't get my refund 2 month already because the customer service doesn't see proper to answer more often then once in a few weeks.

So, it's better to fly any other company or to go by boat!

Just got scammed with another 20 passengers yesterday at Malpensa airport by this Neos "company": they weren't letting you fly to Mexico if you hadn't a return ticket! Some passengers who had the economical possibility bought a ticket, while others could not fly!
The staff s a bunch of ignorant and arrogant brats, they can hardly speak English and are totally incompetent and disrespectful! They must close down this terrible scam as soon as possible, UNBELIEVABLE!!!!!