Nero Legal Reviews 109

Really great legal staff . Morgan the case professional handling our sale of house was superb . was always very pleasant and always answered the phone every time I needed to contact herself . really pleased I used this company and would recommend them with confidence

The whole process of buying your first home can be daunting and overwhelming. Nero Legal made the process seamless.

Our Solicitor, Morgan, talked us through the whole process from start to finish. The communication was excellent throughout and they were always on hand to answer any questions we had, no matter how trivial they seemed.

We cannot thank them enough for their guidance and for helping us secure our dream of buying our first home.

Excellent firm everyone makes the whole process run smoothly.
I am a repeat customer and have always been impressed by the level of professionalism and knowledge.
Nicola was particularly helpful and incredibly patient with a more complex purchase this time ...can't praise her enough ...thank you !!

Very poor experience, rude, unhelpful. Bought a property in Auction and took their help. Initial quote was ok but final bill was double of what was quoted. Kept adding smaller things here and there.
No email communication and always verbal on phone so they can't be hold accountable.
AVOID. Find a better one.

I can't thank Morgan from Nero Legal enough for how easy she made the whole experience of selling a house. Very pleasantly surprised at how reasonable my bill was at the end, much cheaper than other firms. They also give a percentage to charity - what more could you ask for! I would highly recommend using this firm.

Quick, competent and friendly service. Will use again, and so much cheaper, than others i have used. Christina .

Everyone at Nero Legal has been a pleasure to work with. Nicola in particular was very polite, knowledgable, and kept me very well informed during the conveyancing process. I trusted her and the Nero Legal team to act in my interests and represent me to the highest standard throughout the house purchase. As a bonus 10% of the legal fee gets donated to charity too, which is great!

Nicola Connor was always available by phone, to guide me through the process.
A courteous professional service received throughout.

Nero Legal was fantastic. They stepped in when another lawyer let me down badly. They were in constant contact on the phone and over email, providing timelines and informing me of every step of purchasing my property. Everything went smoothly. As a business owner, I appreciate the professionalism and efficiency of the team I spoke to, especially Gemma.

Hi there

I’m using Nero Legal for many years so 5 star for themselves

Gemma McBride is my Hero from Nero

Thank you so much and we gonna work together for long time to come

Many thanks
Ion Boisteanu

Overview:
- Do NOT believe their ‘lower than others’ quotes, it’s just because they leave things out of the quote that other firms don’t. Expect them to be similar priced or more expensive than more honest quotes from competitors.
- Their communication was mediocre at best
- They charged for things they did not deliver
- 2/5 not 1/5 because everything did actually work out… so far.

False quotes
I used Nero Legal for a property purchase at auction this year. I saw a review before hand warning that they’re only “cheaper” in online quotes because they leave essential things out of the quote. I should have taken that on board – because here’s what happened.

In my initial call following an online quote (which mentioned the property was an auction), I made it very clear the property was being bought at auction in the call. Wary of the review that had said they hike quotes once you’ve agreed to it, I explicitly asked the employee if there were other fees that were likely to be added to the quote. She said, slightly annoyed tone, “we can’t possibly know that because we haven’t started investigating the case yet”. I agree to go ahead.

I jump through the hoops of sending off ID, statements etc., give the auction house Nero’s details, and in general commit precious time (only have 28 days to complete post-auction) waiting for the gears to turn, so can’t back out now.

Well what do you know, a week or two later it turns out that Nero charge a flat £120 fee to handle auction purchases. Am I seriously to believe that the relatively senior employee who I spoke to on the phone, who handled my quote and specified the amount, who very explicitly knew that the property was being bought at auction… am I to believe she didn’t know Nero charge a flat fee for auctions when I asked her if other fees would be added? Did she not know, or did she lie?

Communication
In general, speaking to Nero is a waiting game, punctuated by repeated ‘out of office’ replies as employees handling your time-critical case go on annual leave (which is certainly fair) with no notice whatsoever to us, even the day before, with time-critical exchanges and work ongoing (which is not certainly not fair). This happened on at least 2 occasions.

Also, critical things such as “what steps are actually required” and “how long do different parts of the process take” and “what do you need from me” were never communicated until the absolute last minute. We had to scramble at almost every turn to keep up with our completion deadline because we’d learn from Nero that something else was required and find it usually takes days or weeks to get.

Charging for things
FYI, if you pay £24+VAT for a copy of the title deeds after purchase, they just won’t bother to send them to you.

But the purchase worked out in the end… so far. I have very little faith in their due diligence, so I just have to hope for the best.

Fantastic service provided, even with difficulties from the seller’s solicitor - the team were amazing and kept us up to date with information throughout. Last minute rush due to the seller’s solicitor but we made it to completion only through the proactive approach Gemma and the Nero team had

Absolute pleasure dealing with Gemma McBride from Nero.She dealt quickly and efficiently with both my house purchase and sale and communication was great.

Wouldn’t hesitate to deal with them again.

No I wouldn't recommend. Purchased property to find immediately back door couldn't be locked and house was insecure, boiler was defective and toilet WC leaking. Had been told by Nero Legal I had 5 days warranty to make a claim. Far from coincidental that having paid Nero Legal for conveyancing, they then did VERY little to assist with helping regards the issues which I found extremely disappointing. All I was told after several emails to Nero Legal that 'the solicitors haven't got back to us' and now left to follow this matter up myself. What a great help!

Always returned calls.....no issues whatsoever. Used this company twice now for buying and selling and would highly recommend

I've dealt with buying of my new property and selling of old, so it happened twice for me with additional charges. I had good interaction for buying and selling, but when it comes to fees, not great. I've communicated that I have got cheaper quote from conveyancing websites, and I've moved from different one to nero legal, but I was wrong. They never stand by on the quote amount. I've dealt with 3 people from this firm, they have helped me for property no doubt, but they kept saying it's not in their hands for final settlement, I ended up spending additional 800 pounds. so there are better options available if you ask me, I'm not only customer for them, they are not only firm to us.

I recently purchased a property using Nero Legal as I read their previous reviews. Well they never failed to impress me as the conveyance was very smooth with fantastic communication. I have used previous conveyance solicitors before but I will honestly say that Nero Legal are definitely a cut above the rest, and I highly recommend them to anyone who wants a smooth transaction.

We recently used the services of Nero Legal to purchase a second home. Having bought and sold a few properties in the last few years we have had some questionable service from others to say the least, however, Rachael at Nero made this the smoothest most hassle free transaction yet. Highly recommended.

Lots of stress during a house buy and you would expect support and understanding from Solicitors but not in this office.Please improve communication and staff training in terms of customers experience and training with first time buyers questions.We had 3 different people dealing with our case plus lots of disinformation during our calls or vauge responses to our emails or just a lack of the responss.I would go back if only those issue would be addressed.

Big thank you to Riona McGuire
After a bad experience with a Dundee Solicitor decided to try Nero Legal and I have to say every thing worked out very well due to the hard work of Riona. I am sure we weren't the easiest of clients and it wasn't straight forward, I noticed some negative reviews on here but I have to say this was not my experience, would not hesitate to recommend Nero Legal.