Nesstar Ltd Reviews 

309
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the fast shipping times and find the kitchen sinks to be durable, exceptionally well-made, and visually appealing. Consumers often note that the delivered products closely match their expectations and complement their home kitchen interiors nicely. Some reviewers were not happy with the quality of certain items and experienced frustrating issues with leaks. Shoppers also mentioned unhelpful customer service interactions and difficulties obtaining proper refunds when orders arrived damaged or incorrect. Many people pointed out that third-party delivery companies frequently failed to complete scheduled drop-offs on time.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide range of opinions. Some reviewers praised... See more

Customer service

Clients share negative opinions on customer_service, describing support as unhelpful, rude, and dismissive.... See more

Quality

Customers consistently note negative experiences with quality regarding damaged items and peeling coatings.... See more

Service

Consumers find service to be a disappointment marked by severe frustration. Reviewers frequently highlight... See more

Delivery service

Users describe ambiguous interactions with delivery_service, noting a stark contrast in their experiences.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We had a sink delivered which was damaged and after contacting the company they sent a replacement with no hassle. This should have been the end of the problem but was only the start! They u... See more

Rated 3 out of 5 stars

Edit- I can confirm a refund has now been issued. I understand this a manufacturer issue and they have agreed to compensate the supplier who in turn has agreed to my refund. Poor customer service,... See more

Rated 5 out of 5 stars

​I couldn't be happier with my recent purchase of a Franke kitchen sink from Nesstar Ltd. From the moment I placed the order to delivery, the experience was fantastic. ​The sink itself is a thing... See more

Rated 5 out of 5 stars

Review for Nesstar who I purchased the Liquida ELGS15WH sink from online. Its such a lovely looking sink, reminds me of a bar of chocolate with its rounded edges. Perfect to go with my gloss... See more


Company details

  1. Store

Written by the company

Nesstar Ltd are a kitchen sink, hot tap and tap retailer. We stock some of the best UK brands with free delivery and a great service.


Contact info

3.6

Average

TrustScore 3.5 out of 5

309 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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3.6

All reviews

(309)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company to deal with.

Nesstar are a great company to deal with, Ordered our Sink and Tap on a Saturday and the order was delivered by lunchtime on Monday.
I would definitely recommend Nesstar Ltd to my family and friends

April 4, 2025
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Rated 2 out of 5 stars

Delayed delivery/ poor quality

Ordered a Liquida sink,for next day delivery, the first one didn't get delivered, after 4 days I called Nestar. This took a few attempts as you often get the answering machine even in working hours. I left messages but didn't receive a call back. I did get hold of Nestar and they ordered another sink but I didn't receive any tracking/delivery information so I had no idea if / when it was going to arrive. So in the end I ordered another sink from Toolstation it arrived the next day. I did receive the sink from Nestar after day 7, but the quality was very poor, so im glad I ordered the one from Toolstation. Ordinarily I would look to return the Liquida sink, but the delivery was so difficult I don't think I'll bother.

April 3, 2025
Unprompted review
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Rated 1 out of 5 stars

Liquida HT-45 MB 4 in 1 tap - Do Not Buy

We purchased an instant hot water tap (Liquida HT-45 MB 4 in 1 tap) to go in our new extension and kitchen in Oct 23 via the B&Q website. It wasn't installed until December 23 but we wanted it to be available for whenever the kitchen was being delivered and installed. Early December 24 the boiler starts leaking. We had the filters changed with a few odd jobs by a plumber in June 24 just as the manufacturers recommended and we also live in Manchester a soft water area so didn't think it would be limescale build up causing the leaks but changed the filters again anyway. It did not resolve the issue so we got in touch with Nesstar. That was on 29th December 24. Nesstar said they had to get in touch with the manufacturers when they reopened in January 25. That's a fair answer. At this point it was flooding the cabinet it was installed in so we had to turn it off. The normal water tap also passes by the boiler unit so we had no water in the kitchen. Went back to washing pots and pans in the bathtub like when we had the extension done. Everybody knows that's horrible for your back. Didn't hear back for weeks. It was us constantly chasing them for an answer or a reply. Very bad communication from Nesstar. Their excuse is always I just heard back from them without them ever relaying the information in a timely manner. Of course manufacturers wanted proof that we changed the filters, no problem provided them the invoice that we got. They've just told me yesterday as we purchased it in October and we had it changed in June we were two months out of the recommended timescale for having the filters changed. If a boiler unit leaks within 1 year of installation and fairly standard use from a family of 4 in a soft water area and having changed the filters twice in a year, think how flimsy a boiler unit it is. Would I recommend Nesstar? Absolutely not!! Poor communication, timescale to a unsatisfactory resolution took far too long (11 weeks). Even in a year there is much more choice now for hot water taps. Do not consider Nesstar for their instant hot water taps. Happy to provide correspondence as proof to the review I write here. Very disappointed and dissatisfied with the outcome.

March 28, 2025
Unprompted review
Rated 1 out of 5 stars

Sink never turned up

Sink never turned up. As I wrote to you about this on Saturday morning when I sent an email and you did not reply until Monday. You phoned me at 315 only asking if I could ring you so I did ten minutes later with no reply. As stated you could have said then that you were not delivering my sink then it would have saved a lot of trouble. FedEx do deliver on a Saturday as you were not delivering it yourself was you. You had no respect for the customer as I said I emailed you and you did not reply. And yet when I say how disappointed I was with you and you message me Saturday and Sunday strange ain’t it. I had a better sink from another supplier and was delivered with in 2 days

February 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Good prices and customer service

I have just purchased my second product from Nesstar, which was a boiling hot water kitchen tap. Having researched the internet, I found Nesstar to be the most competitive, and my previous experience using this company gave me the confidence to place the order. On both occasions when I have used Nesstar they have been quick on delivery and most importantly, fast to react when requesting information.

February 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Ordered a new kitchen sink which came…

Ordered a new kitchen sink which came within 2 days but unfortunately was damaged(not down to Nesstar).
Contacted Maiga who sorted the problem immediately and arranged a replacement which was delivered within 24 hours.
Amazing customer service,would definitely use the company again.

February 18, 2025
Unprompted review
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