Nesstar Ltd Reviews 

309
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the fast shipping times and find the kitchen sinks to be durable, exceptionally well-made, and visually appealing. Consumers often note that the delivered products closely match their expectations and complement their home kitchen interiors nicely. Some reviewers were not happy with the quality of certain items and experienced frustrating issues with leaks. Shoppers also mentioned unhelpful customer service interactions and difficulties obtaining proper refunds when orders arrived damaged or incorrect. Many people pointed out that third-party delivery companies frequently failed to complete scheduled drop-offs on time.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide range of opinions. Some reviewers praised... See more

Customer service

Clients share negative opinions on customer_service, describing support as unhelpful, rude, and dismissive.... See more

Quality

Customers consistently note negative experiences with quality regarding damaged items and peeling coatings.... See more

Service

Consumers find service to be a disappointment marked by severe frustration. Reviewers frequently highlight... See more

Delivery service

Users describe ambiguous interactions with delivery_service, noting a stark contrast in their experiences.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We had a sink delivered which was damaged and after contacting the company they sent a replacement with no hassle. This should have been the end of the problem but was only the start! They u... See more

Rated 3 out of 5 stars

Edit- I can confirm a refund has now been issued. I understand this a manufacturer issue and they have agreed to compensate the supplier who in turn has agreed to my refund. Poor customer service,... See more

Rated 5 out of 5 stars

​I couldn't be happier with my recent purchase of a Franke kitchen sink from Nesstar Ltd. From the moment I placed the order to delivery, the experience was fantastic. ​The sink itself is a thing... See more

Rated 5 out of 5 stars

Review for Nesstar who I purchased the Liquida ELGS15WH sink from online. Its such a lovely looking sink, reminds me of a bar of chocolate with its rounded edges. Perfect to go with my gloss... See more


Company details

  1. Store

Written by the company

Nesstar Ltd are a kitchen sink, hot tap and tap retailer. We stock some of the best UK brands with free delivery and a great service.


Contact info

3.6

Average

TrustScore 3.5 out of 5

309 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.6

All reviews

(309)

23 reviews in the last 12 months

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Rated 4 out of 5 stars

Liquida 1.5 bowl granite sink

Having purchased a sink with at best vague instructions,I damaged the sink attempting to knock the tap hole through ( both sides are part drilled so the sink can be left or right hand drainer ).
Nesstar have always been courteous and professional in replying to my concerns. They have sent a replacement sink,for which I am grateful.
As a tradesman I wish I had ignored the instructions when attempting the tap hole on the first sink.
I did so on the replacement and drilled the hole from above with a diamond hole saw ,which worked perfectly !
Now the sink is installed I am very happy with it and Nesstar’s communications

December 2, 2024
Unprompted review
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Rated 5 out of 5 stars

Replacement of tap

There are some issues of the tap but it was resolved , thanks Rachel for the arrangement of replacement.

November 13, 2024
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Rated 5 out of 5 stars

granite sink

Ordered granite sink fast delivery but broken replacement sent and not damaged can't fault the service

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

my purchase

Contacted about an item Received a quick positive reply on my question . I ordered sink and recieved very quickly next day.
Thanks for making it a quick and trouble free experience. Regards *****

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful knowledgable staff

From our first telephone contact when our request to view the items at their warehouse was efficiently and courtesly replied to and arranged. On arrival the warehouse staff were happy to open several boxes of sinks for us to choose from. We chose 2 sinks and wanted 2 taps to take away, only 1 of which was in stock but the 2nd arrived promptly the following week. We cannot recommend this company highly enough. Very comprehensive stock list and sinks at all price levels. No pushy sales just geniune old fashioned customer service. Thanks to all the staff

October 3, 2024
Unprompted review
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Rated 5 out of 5 stars

Unbelievable customer service

Unbelievable customer service. How many CEO'S of a company would ring you first thing on Monday morning. Raj was so apologetic and understanding of the situation. Frustration on our part probably led to the harsh review. It wasn't really directed at the company who do all they can. I suppose one it's left them it's in lap of the gods. A replacement is already on it's way which is fantastic. I wouldn't hesitate in using Nesstar again. The prices are really good and I have to say again, the customer service is above and beyond anything I have ever experienced

October 2, 2024
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Reply from Nesstar Ltd

We are very sorry to hear of the damage sustained to the item. We will look into this and contact you Monday to get this resolved for you.

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