We had a sink delivered which was damaged and after contacting the company they sent a replacement with no hassle. This should have been the end of the problem but was only the start! They u... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Nesstar Ltd are a kitchen sink, hot tap and tap retailer. We stock some of the best UK brands with free delivery and a great service.
Contact info
Latimer Way, NG22 9FS, Ollerton, United Kingdom
- 01332 317003
- sales@nesstar.co.uk
- nesstar.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered one day item received before…
Ordered one day item received before lunch next day.
Easy to order
Easy to order, quick delivery and goods as stated at a great price. Awaiting kitchen fitter date to be fitted with my new kitchen
Prompt and efficient service
Prompt and efficient service.
Would definitely use this company again.
Not as described
Sink had a silver fleck not pure black as described. No instructions with the taps customer services very slow to reply and not very knowledgeable

Reply from Nesstar Ltd
Franke Sirius 1.5 bowl kitchen sink
Before purchasing my sink I contacted the company with some questions. The lady I spoke to was extremely pleasant and helpful. After placing the order I received my sink and tap the next day (not a Nesstar problem but I received 2 emails and 3 text messages from FedEx saying it would arrive between 8. 30 and 12.30 but when it hadn’t arrived by 2.30 and checked online it said 8.30 to 6pm!. It arrived around 3.30.) I love both sink and tap but would have liked more detailed instructions on how to care for them — I find pictures hard to decipher and understand.

Reply from Nesstar Ltd
Would highly recommend
Ordered a sink on line, arrived by date stated and was very pleased with the quality. Would highly recommend.
Poor Delivery Experience
Originally told goods would be delivered on a certain date but this did not happen and was told that the items had not been despatched as promised, had to ring up to find out what was happening as there was no communication from Nester

Reply from Nesstar Ltd
First class in all respects..
First class in all respects... Customer support, service, delivery and really pleased with the product and if course the speedy delivery !! 2 WORKING DAYS - Very rear to get this all from most suppliers these days - I would certainly recommend. Much appreciated, well done Nesstar:))
5 stars for the tap
5 stars for the tap, absolutely loving it, 5 stars for the office staff/customer service who dealt with queries and correcting my ordering mistake but only 1star for the courier they use as my tap stayed in their delivery depot for almost a week
Excellent Customer Service
I recently had to return a kitchen sink due to a mistake I made ordering the wrong size
I’m giving this 5 star review for the excellent Customer Service and assistance I received as it was reassuring that the no quibble returns guarantee as advertised was just that
Fantastic
Fantastic! Delivered in less than 24 hours and the best price could find. Would definitely use again.
Received a sink with non water tight…
Received a sink with non water tight plumbing. Customer service is dreadful. Avoid!
I'm lucky enough to have my credit card dealing with this otherwise it would be a complete headache!

Reply from Nesstar Ltd
Prompt service what more can you ask…
Prompt service what more can you ask for, thank you.
Can’t fault them at all
Can’t fault them at all. The mark of a good company for me is rectifying problems quickly and efficiently without inconveniencing the customer. This is exactly my experience with Nesstar. Well done great job highly recommend.
The item does not look like what it was…
The item does not look like what it was on the website.The sink is plastic and it says it’s composite on the website?

Reply from Nesstar Ltd
Delivered next day after ordering
Delivered next day after ordering, unfortunately the sink had obviously been returned by another customer since the tap hole had been punched through on the wrong side for us. However after a quick phone call they sorted it out and refunded our payment.
The tap we ordered at the same time was fine and of a good quality and price.
Great customer service
Really quick dispatch, ordered Monday received Tuesday, unfortunately they sent there wrong sink, it was picked incorrectly. No problem, new sink dispatched same day and exchanged with incorrect sink next day.
The agent was more than happy to sort the issue and was determined to make the delivery cutoff whilst we were talking on the phone to ensure I would get the new sink next day, which was great as I did.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







