Nest Pensions Reviews 

Good company to deal with and good customer service, website was easy to navigate and set up a direct debit.

Very easy to update my preferences and how much i wanted to put into my pension

I have been trying to transfer my pension from NEST to another pension provider and have completed and signed every document they requested and was told it will take 24 to 48 hours to process, I am stuck on stage one for a whole month. Despite this, I keep receiving letter after letter telling me I must visit MoneyHelper before my pension can be transferred. This is 2026, and I have successfully transferred pensions from other pension providers without any unnecessary delays or endless back-and-forth. NEST has made what should be a simple process incredibly frustrating and time-consuming. I understand the importance of safeguarding customers, but I am not a vulnerable customer and I am fully capable of making my own financial decisions. I have clearly stated that I want my pension transferred, yet my request continues to be delayed by unnecessary requirements. If there is a genuine reason for this requirement, it should have been explained clearly from the beginning rather than repeatedly sending the same letters. Instead of processing my transfer, NEST has caused unnecessary delays and wasted my time. This has been the worst customer service I have experienced. Based on my experience, I would not recommend NEST to anyone looking for an efficient and straightforward pension provider.

At the end of the phone, always polite and helpful.

Great service, always updated, fantastic

It's easy to understand the benefits I will have by adding money my pot and how to do it.

I transferred £10k into my Nest pension fund, after the transfer was made, an error message appeared, stating ‘transfer unsuccessful, please try again later’. My banking app immediately told me £10k had been removed from my account and had been paid to ‘Nestle’ not Nest. Nest customer services (none UK) were hopeless, stating there was no record of any payment being made.

Five days later, the money appeared in my Nest account but I had nearly a week of stress and anxiety, thinking I’d lost £10k

If you’re making a large transfer, do a test transfer first and test the waters.

Nest, I confidence in you has been somewhat shattered!

Contributing to my pension is very straight forward and altering the amount and checking my projected pension pot

Very easy to manage. Lots of good info.

Simple & clear process, make it usable, more businesses need to learn this principle

Easy, safe and hassle free

Easy access to my savings

The site is easy to navigate and quite transparent. It's very reliable.

NEST is designed as a simple, low-cost workplace pension. The investment funds are generally managed with a focus on long-term growth while controlling risk, rather than aiming for the highest possible returns. At retirement, NEST does not currently offer flexible drawdown. You can usually take up to 25% of your pension tax-free (subject to pension rules), but if you want flexible income drawdown, you may need to transfer your pension to another provider (such as Vanguard or another drawdown provider) before taking benefits. If you transfer your NEST pot, your employer can normally continue making new workplace pension contributions into a new NEST pot.

Please introduce Apple Pay in the app. I don’t like that I have to use the browser even though i have the app on my phone to fund my pension

Unfortunately their Retirement team do not understand tax and tax codes. As a result of them charging too little tax on my pension withdrawal, I have been charged a huge amount of tax on my salary, and Nest could not be less helpful on the phone. They could not explain why they applied the wrong tax code.

Easy to set up and easy to bank transfer

I’ve found it very easy to set up my direct debit to pay more into my pension pot.

It was very easy to make extra payments. Can always see where I am with amounts.