It's not fast but nothing fast would happen in the UK, so it's normal. I chased up regarding the transfer process once as I heard nothing after my application. Then I was told that the policy number i... See more
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Review summary
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NEST is designed as a simple, low-cost workplace pension. The investment funds are generally managed with a focus on long-term growth while controlling risk, rather than aiming for the highest possibl... See more
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I can only talk about my appreciation of what you are doing, growing my money. Nothing to say about Trust Pilot. It wasnt clear to me.
Company replied
Enrolled by my employer. I'm am a luddite buy even I find there website easy to navigate. It's straight forward to alter or amend contributions, make one off payments. Please bear in mind that if you... See more
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Company details
Written by the company
Nest was set up by the government to give every UK worker somewhere good to save after the introduction of auto enrolment. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 13 million members. As a not-for-profit pension scheme, Nest doesn't answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. It practices responsible investment to help manage long-term growth and risk while also helping contribute towards the world its members want to live and retire in.
Contact info
United Kingdom
- nestpensions.org.uk
4.1
Great
16K reviews
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I would rate 0 if I could the most…
I would rate 0 if I could the most unhelpful organisation I have ever dealt with
June 25, 2026
Reply from Nest Pensions
Hi Sally,
We apologise for what you’ve experienced.
This is not the level of customer experience we are used to providing and we've fallen way short . Please can you contact the customer service team on 0300 020 0090, Monday to Sunday, 8am to 8pm so we can make amends.
Thanks,
ZA, The Nest Team
Reply from Nest Pensions
Hi there,
Thank you for sharing your positive experience with the app with us.
Thanks,
ZA, The Nest Team
Easy to top up my employers and my own…
Easy to top up my employers and my own pension pot.
June 30, 2026
Reply from Nest Pensions
Hi Tracey,
We're delighted to hear you found it easy to contribute to both your and your employer's pension pots. Thank you for sharing your positive experience :)
Thanks,
FP, The Nest Team
They are very efficient
They are very efficient. Easy to reach. I do not chase this company to issue my pay slips. Thanks.
June 26, 2026
Reply from Nest Pensions
Hi there,
We're so glad to hear that our efficiency and accessibility have made a positive impact on your experience. We appreciate your kind words!
Thanks,
FP, The Nest Team
stop contributions nest pension
stop contributions nest pension - 1 month and no option online, only call or post
trap
I am going to make sure none of my colleagues signs up for this stupid pension.
Increase the opt-out date by more than 1 month, you are forced to sign up and then trapped for 1 month and then forever
June 30, 2026
Reply from Nest Pensions
Hi there,
I am sorry to hear you have found the opt-out process frustrating. I also apologise if there has been any confusion over our opt out process - you are able to opt out via phone, post or online.
Unfortunately, if you don’t opt out within one month of being enrolled by your employer, UK law means we’re not allowed to pay out the money in your pot until you reach age 55 (rising to age 57 in 2028), except in rare situations. I know that can be frustrating.
In case it might be helpful, we’ve got more information on opting out on our website: nestpensions.org.uk/schemeweb/nest/my-nest-pension/joining-nest/opting-out.htm
Anyone can stop or pause contributions at any time. We’ll invest whatever’s in your pot on your behalf while we’re looking after the money for you.
If you would like to discuss this with us further, please call us on 0300 020 0090, Monday to Sunday, 8am to 8pm, and our customer service team will be able to explain.
Thanks,
FP, The Nest Team
Too much paperwork (and electronic…
Too much paperwork (and electronic paperwork) to understand!
I am still unsure about the calculations now!
June 30, 2026
Reply from Nest Pensions
Hi Tracy.
I'm sorry to hear you are struggling with the paperwork we have sent you. Please could you send us a private message confirming your Nest ID or National Insurance number and contact telephone number so we can look into this and arrange a call back with the relevant team.
Thanks,
FP, The Nest Team
I would give 0 starts if possible
*After my review I was contacted by Nest. I have since spoke to their team 4 additional times on the phone, sent over evidence already received twice to be told on the 2nd of July it was being resolved within 24 hours as "they had everything they needed". To then receive another 'you may have 2 accounts but we need more details' letter on the 7th and a "please confirm your name for us again on the 3rd". A complete joke - I am now escalating to both the pensions ombudsman and the financial conduct authority or violating consumer duty regulations.
I would give 0 starts if possible. I have been attempting to transfer 2 pensions out of NEST for months and it has been a nightmare. Pension providers are legally required to treat customers fairly and they are clearly violating the Financial Conduct Authority (and I've escalated this to them).
I have spoke to Nest at least 8 times, confirmed all unique identifiers; NI, name, ID, addresses, policies numbers and company names. I have instead been told they cannot do anything except send me a PDF form (which I had to chase) for which I have printed out, manually filled in and returned to their offices. I have done this THREE times and been given no update. Instead I get a bi-monthly "you may have multiple accounts".
Unbelievably terrible service and maliciously designed to prevent you from transferring your funds away from them.
Avoid at all costs.
April 3, 2026
Unprompted review
Reply from Nest Pensions
Hi Sophie.
I apologise for what you’ve experienced. This isn’t typical of our customer service and it doesn’t meet the standards we’ve set.
We try to make transferring pensions as simple as possible but there are some checks we need to do to make sure we’re sending the right money to the right person.
I have arranged for the relevant team to give you a call back shortly to try to resolve the issue.
Thanks,
FP, The Nest Team.
Nest has made planning for future easy…
Nest has made it very easy to control my pension and to plan for my future. I am very pleased with service and looking forward to see what else they can provide.
April 24, 2026
Reply from Nest Pensions
Hi Steven,
We're so pleased to hear that you find it easy to manage your pension and plan for your future with us. We appreciate your positive feedback and look forward to continuing to support you.
Thanks,
FP, The Nest Team
Reply from Nest Pensions
Hi Veselka.
We are so happy to hear that you are happy with our service. Thank you for your wonderful feedback!
Thanks,
FP, The Nest Team
Reply from Nest Pensions
Hi Hendrick,
We're glad to hear that your transfer experience was easy and straightforward. We appreciate your feedback.
Thanks,
FP, The Nest Team
…..I was not able to complete my…
…..I was not able to complete my request for a transfer …as I am still considered to be an active member despite my employer changing providers???
June 25, 2026
Reply from Nest Pensions
Hi John,
So that we can look into this for you, please send us a private message with your Nest ID or National Insurance number and a telephone number and we can arrange a call back with the relevant team.
Thanks,
FP, The Nest Team.
I use the online information
I use the online information; the website is clear and user-friendly.
June 28, 2025
Reply from Nest Pensions
Hi Dorota,
We are so glad to hear that you find our website clear and user-friendly! Thank you for your feedback :)
Thanks,
FP, The Nest Team
Minus 1 Million
Not sure how this company has got 4 stars?
Service is absolute rubbish
They wouldn’t know good customer service if it bit them on the nose!
Have a read of all the other 1 star reviews on their website….not Trustpilot
Nobody seems to have got their money!
June 25, 2026
Unprompted review
Reply from Nest Pensions
Hi Paul.
I apologise that you’ve had a poor experience with us. We take pride at Nest in making things easy for our customers and so we value your feedback.
If you would like us to look into something for you please send us a private message with your Nest ID or National Insurance number and a contact telephone number and we can arrange for the relevant team to call you back.
Thanks,
FP, The Nest Team
Very simple no fuss
Very simple no fuss. Easy to follow instructions all taken care of for me.
June 26, 2026
Reply from Nest Pensions
Hi Simon.
We're so glad to hear that everything was straightforward and that you found our instructions easy to follow. We appreciate you sharing your positive experience with us.
Thanks,
FP, The Nest Team
Very easy to deal with online and easy…
Very easy to deal with online and easy to access my pension when I retired.
June 28, 2026
Reply from Nest Pensions
Hi Karen,
We're happy to hear that you found it easy to manage your pension online and access it upon retirement. Thank you for your positive feedback.
Thanks,
FP, The Nest Team
A very satisfied customer.
This is the 2nd pension I have had transfered into my Nest account and you did all the work and have made it so quick and easy for me,no question after question after question,I gave you the information you requested which was kept to a small amount and you did all the work in approxamatly 3 weeks.very well done to all involved.
June 28, 2026
Reply from Nest Pensions
Hi Stephen,
We are so pleased to hear about your positive experience with your pension transfer! It's wonderful to know that our efforts to make the process quick and easy for you were successful, especially for your second transfer. We truly appreciate your kind words and are glad we could provide such efficient service. Thank you for recognizing our team's hard work.
Thanks,
FP, The Nest Team
Easy and fast process transferring…
Easy and fast process transferring another pension into Nest.
June 28, 2026
Reply from Nest Pensions
Hi Larisa, We're so pleased to hear that transferring your pension to Nest was a quick and easy process. We strive to make things as simple as possible. Thanks, OZ
Annoyed member
If I could have given a rating of less than one star, then I would have given the most little tiny piece of it … this is how I am disappointed with this organisation !
I have the right to claim the money I have saved here however every 3 weeks they want to verify something…AND IT’S BEEN GOING ON for too long. I am so so so upset that here in this space I declare that I abandoned the hope that I will ever see MY MONEY and I consider that it has been stolen from me!!!!
If ever someone responsible in this organisation read this, can you please intervene so that I can get my money!!!
A very upset member !
June 25, 2026
Unprompted review
Reply from Nest Pensions
Hi Mireille,
I apologise for what you’ve experienced.
I’ve sent a request to you through Trustpilot, asking for more information so I can get you the help you need.
Thanks,
FP, The Nest Team
Reply from Nest Pensions
Hi Phil.
We're truly happy you found your experience seamless. We appreciate your kind words.
Thanks,
FP, The Nest Team
Zero communication to state the deposit…
Zero communication to state the deposit was successful. No information in the app that the transaction was processing or pending. I had to make a call to confirm that the transaction occured. When transfering large sums of money I believe it's paramount to have clear communication as to what is happening during the transaction.
I gave 2 stars as the lady on the phone was very helpful and reassuring
March 30, 2026
Reply from Nest Pensions
Hi Matthew,
I am sorry to hear about the lack of communication regarding your deposit and the inconvenience this caused. I understand the importance of clear updates, especially when dealing with large transactions. We appreciate you bringing this to our attention so we can improve our processes.
Thanks,
FP, The Nest Team
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