It's not fast but nothing fast would happen in the UK, so it's normal. I chased up regarding the transfer process once as I heard nothing after my application. Then I was told that the policy number i... See more
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Review summary
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Reviews shaping this summary
NEST is designed as a simple, low-cost workplace pension. The investment funds are generally managed with a focus on long-term growth while controlling risk, rather than aiming for the highest possibl... See more
Company replied
I can only talk about my appreciation of what you are doing, growing my money. Nothing to say about Trust Pilot. It wasnt clear to me.
Company replied
Enrolled by my employer. I'm am a luddite buy even I find there website easy to navigate. It's straight forward to alter or amend contributions, make one off payments. Please bear in mind that if you... See more
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Company details
Written by the company
Nest was set up by the government to give every UK worker somewhere good to save after the introduction of auto enrolment. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 13 million members. As a not-for-profit pension scheme, Nest doesn't answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. It practices responsible investment to help manage long-term growth and risk while also helping contribute towards the world its members want to live and retire in.
Contact info
United Kingdom
- nestpensions.org.uk
4.1
Great
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Simple & clear process
Simple & clear process, make it usable, more businesses need to learn this principle
March 26, 2026
Reply from Nest Pensions
Hi there,
Thanks for sharing your experience with us.
Thanks,
ZA, The Nest Team
Reply from Nest Pensions
Hi Penny,
We are so happy to hear that you've found Nest easy, safe and hassle free to use. We truly appreciate your positive feedback!
Thanks,
ZA, The Nest Team
Reply from Nest Pensions
Hi James,
Thanks for taking the time to share your experience with us.
Thanks,
ZA, The Nest Team
The site is easy to navigate and quite…
The site is easy to navigate and quite transparent. It's very reliable.
June 25, 2026
Reply from Nest Pensions
Hi Sam-Sunday,
It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.
Thanks,
ZA, The Nest Team
NEST is designed as a simple
NEST is designed as a simple, low-cost workplace pension. The investment funds are generally managed with a focus on long-term growth while controlling risk, rather than aiming for the highest possible returns. At retirement, NEST does not currently offer flexible drawdown. You can usually take up to 25% of your pension tax-free (subject to pension rules), but if you want flexible income drawdown, you may need to transfer your pension to another provider (such as Vanguard or another drawdown provider) before taking benefits. If you transfer your NEST pot, your employer can normally continue making new workplace pension contributions into a new NEST pot.
July 2, 2026
Reply from Nest Pensions
Hi Amy,
Thanks for sharing your experience with us.
Thanks,
ZA, The Nest Team
Please introduce Apple Pay in the app
Please introduce Apple Pay in the app. I don’t like that I have to use the browser even though i have the app on my phone to fund my pension
July 1, 2026
Reply from Nest Pensions
Hi there,
Thank you for sharing your experience of Nest with us. We will pass on your feedback to the relevant team.
Thanks,
ZA, The Nest Team
No understanding of tax
Unfortunately their Retirement team do not understand tax and tax codes. As a result of them charging too little tax on my pension withdrawal, I have been charged a huge amount of tax on my salary, and Nest could not be less helpful on the phone. They could not explain why they applied the wrong tax code.
July 2, 2026
Unprompted review
Reply from Nest Pensions
Hi Ms J.S,
I apologise for what you’ve experienced.
I’ve sent a request to you through Trustpilot, asking for more information so I can get you the help you need.
Thanks,
ZA, The Nest Team.
Reply from Nest Pensions
Hi Bobby.
We appreciate you letting us know that setting up the payment was simple. Thank you for your feedback.
Thanks,
ZA, The Nest Team
I’ve found it very easy to set up my…
I’ve found it very easy to set up my direct debit to pay more into my pension pot.
July 1, 2026
Reply from Nest Pensions
Hi Christina,
We’re happy to have helped millions of people, just like yourself, build their pension pots. Thanks for sharing your experience on making the additional payments with us.
Thanks,
ZA, The Nest Team
It was very easy to make extra…
It was very easy to make extra payments. Can always see where I am with amounts.
July 2, 2026
Reply from Nest Pensions
Hi Mrs Jackson,
We’re honoured to be helping millions of people, like yourself, build up pension pots. Thanks for sharing your experience on making additional payments with us.
Thanks,
ZA, The Nest Team
Reply from Nest Pensions
Hi Alan,
It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.
Thanks,
ZA, The Nest Team
Reply from Nest Pensions
Hi Susana,
Thanks for sharing your experience with us.
Thanks,
ZA, The Nest Team
Simple saving for future me
Making Direct Debit contributions to my pension pot takes the pain out of saving for my future.
July 1, 2026
Reply from Nest Pensions
Hi there
We’re honoured to be helping millions of people, like yourself, build up pension pots. Thanks for sharing your experience on making additional payments with us.
Thanks,
ZA, The Nest Team
My direct debit payment goes through…
My direct debit payment goes through and I receive notification of payment instantly.
I do not receive information regarding investments particularly so cannot comment on this aspect.
July 2, 2026
Reply from Nest Pensions
Hi Gary,
It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.
You can get further information on investments from your annual benefit statement via the nest website.
Thanks,
ZA, The Nest Team
Reply from Nest Pensions
Hi Johanna,
Thanks for sharing your experience with us.
Thanks,
ZA, The Nest Team
Reply from Nest Pensions
Hi Mark.
We're so pleased to hear about your positive experience and the ease of making changes online or with our app. Thank you for your kind words.
Thanks,
ZA, The Nest Team
Reply from Nest Pensions
Hi William,
It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.
Thanks,
ZA, The Nest Team
Reply from Nest Pensions
Hi Mark,
Thanks for taking the time to share your thoughts on how we’re doing.
Thanks,
ZA, The Nest Team
Reply from Nest Pensions
Hi Vanessa,
Thanks for sharing your experience with us.
Thanks,
ZA, The Nest Team
Very easy to navigate
June 1, 2026
Reply from Nest Pensions
Hi Mrs Varquez,
It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.
Thanks,
ZA, The Nest Team
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