Nest Pensions Reviews 

Reply from Nest Pensions

Jul 2, 2026

Hi Sindu,
We're sorry you're not getting any update to your postal address. Nest usually send updates to your postal address by paper if you've changed the communication preference to paper.
We've passed your details to the customer contact centre to call you back to assist you with your query.

Thanks,
ZA, The Nest Team.

Reply from Nest Pensions

Jul 2, 2026

Hi Obiora,
We're happy to hear that you find Nest reliable. We appreciate your high rating and hope we continue to meet your expectations.

Thanks,
ZA, The Nest Team

Reply from Nest Pensions

Jul 2, 2026

Hi Rolanda,

Thanks for taking the time to share your experience with us.

Thanks,
ZA, The Nest Team

Reply from Nest Pensions

Jul 2, 2026

Hi Joao,
We're happy to hear that you find Nest reliable. We appreciate your high rating and hope we continue to meet your expectations.

Thanks,
ZA, The Nest Team

Reply from Nest Pensions

Jul 2, 2026

Hi Mr Trueman,

Thank you for your feedback.

Thanks,
ZA, The Nest Team

Reply from Nest Pensions

Jul 2, 2026

Hi Purvee,

I’m pleased to hear about your experience. It sounds as though we might have done an even better job for you and we’ve taken note of your feedback.

Thanks,
ZA, The Nest Team

Reply from Nest Pensions

Jul 2, 2026

Hi Veronica,
We're glad to hear your pension is growing well! Thanks for taking the time to leave a review.

Thanks,

ZA, The Nest Team

Reply from Nest Pensions

Jul 2, 2026

Hi Gem,

I apologise for what you’ve experienced. This isn’t typical of our customer service and it doesn’t meet the high standards we’ve set.
You can also contact us via email at support@nestpensions.org.uk or via webchat from the Nest website:

https://nestpensions.org.uk/schemeweb/nest/contact-us.html

Alternatively you can call us again on the phone where we should be more helpful this time, on 0300 020 0090, Monday to Sunday, 8am to 8pm.

Thanks,
ZA, The Nest Team

Reply from Nest Pensions

Jul 2, 2026

Hi Russ,

It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
ZA, The Nest Team

Reply from Nest Pensions

Jul 2, 2026

Hi Samson,
We're happy to hear that you find Nest reliable and transparent. Thanks for leaving a positive review

Thanks,
ZA, The Nest Team

Reply from Nest Pensions

Jul 2, 2026

Hi Rukayat,
We're happy to hear that you find Nest reliable and excellent. We appreciate your high rating and hope we continue to meet your expectations.

Thanks,
ZA, The Nest Team

Reply from Nest Pensions

Jul 2, 2026

Hi Sally,

We apologise for what you’ve experienced.
This is not the level of customer experience we are used to providing and we've fallen way short . Please can you contact the customer service team on 0300 020 0090, Monday to Sunday, 8am to 8pm so we can make amends.

Thanks,
ZA, The Nest Team

Reply from Nest Pensions

Jul 2, 2026

Hi there,

Thank you for sharing your positive experience with the app with us.

Thanks,
ZA, The Nest Team

Reply from Nest Pensions

Jul 1, 2026

Hi Tracey,

We're delighted to hear you found it easy to contribute to both your and your employer's pension pots. Thank you for sharing your positive experience :)

Thanks,
FP, The Nest Team

Reply from Nest Pensions

Jul 1, 2026

Hi there,

We're so glad to hear that our efficiency and accessibility have made a positive impact on your experience. We appreciate your kind words!

Thanks,
FP, The Nest Team

Reply from Nest Pensions

Jul 1, 2026

Hi there,

I am sorry to hear you have found the opt-out process frustrating. I also apologise if there has been any confusion over our opt out process - you are able to opt out via phone, post or online.

Unfortunately, if you don’t opt out within one month of being enrolled by your employer, UK law means we’re not allowed to pay out the money in your pot until you reach age 55 (rising to age 57 in 2028), except in rare situations. I know that can be frustrating.

In case it might be helpful, we’ve got more information on opting out on our website: nestpensions.org.uk/schemeweb/nest/my-nest-pension/joining-nest/opting-out.htm
Anyone can stop or pause contributions at any time. We’ll invest whatever’s in your pot on your behalf while we’re looking after the money for you.

If you would like to discuss this with us further, please call us on 0300 020 0090, Monday to Sunday, 8am to 8pm, and our customer service team will be able to explain.

Thanks,
FP, The Nest Team

Reply from Nest Pensions

Updated Jul 1, 2026

Hi Tracy.

I'm sorry to hear you are struggling with the paperwork we have sent you. Please could you send us a private message confirming your Nest ID or National Insurance number and contact telephone number so we can look into this and arrange a call back with the relevant team.

Thanks,
FP, The Nest Team

Reply from Nest Pensions

Jul 1, 2026

Hi Sophie.

I apologise for what you’ve experienced. This isn’t typical of our customer service and it doesn’t meet the standards we’ve set.

We try to make transferring pensions as simple as possible but there are some checks we need to do to make sure we’re sending the right money to the right person.

I have arranged for the relevant team to give you a call back shortly to try to resolve the issue.

Thanks,
FP, The Nest Team.

Reply from Nest Pensions

Jul 1, 2026

Hi Steven,

We're so pleased to hear that you find it easy to manage your pension and plan for your future with us. We appreciate your positive feedback and look forward to continuing to support you.

Thanks,
FP, The Nest Team

Reply from Nest Pensions

Jul 1, 2026

Hi Veselka.

We are so happy to hear that you are happy with our service. Thank you for your wonderful feedback!

Thanks,
FP, The Nest Team