I had just joined as a new customer and went on to wager £20 on the welcome bonus for 100 free spins. However, no spins were given to me. After speaking to Clara on customer support I found out that u... See more
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There are a lot of betting apps out there but my go to is 100% Netbet! Payout is instant and on the off chance it’s not get in contact and it’s sorted it minutes if not seconds. I’ve been with Net... See more
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I notice all those people giving Netbet 5 stars only out a few words, or say customer service is great Nothing about terrible odds, dreadful limits and generally a waste of time The fact they're... See more
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Totally would use again, currently waiting on withdrawal but came out with 72 quid, 100 spins bonus weren't great pulled 2quid out got more from playing big bass Vegas double down deluxe my go to game... See more
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Company details
About NetBet.co.uk
Written by the company
Bet £20 & Get 100 Free Spins
- 1. Opt-in & Bet £20 on any slots
- 2. Claim your 100 Free Spins under Rewards
- 3. Reel in your wager free spins on Big Bass Splash!
***Terms Apply***
https://casino.netbet.co.uk/welcome-bonus
- 1. Opt-in & Bet £20 on any slots
- 2. Claim your 100 Free Spins under Rewards
- 3. Reel in your wager free spins on Big Bass Splash!
***Terms Apply***
https://casino.netbet.co.uk/welcome-bonus
Contact info
United Kingdom
- netbet.co.uk
You should know
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Very helpful thank you max for your…
Very helpful thank you max for your help and support 😊
May 12, 2026
Reply from NetBet.co.uk
Hi Petra,
We’re really pleased to hear that Max was very helpful and provided the support you needed!
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
great work.
May 12, 2026
Reply from NetBet.co.uk
Hi Anne,
Thank you for the great feedback! We’re delighted to hear you had such a positive experience with us.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
I won something last week and did a…
I won something last week and did a withdrawal but the company is not depositing the money into my account they are saying my Details ain't correct I have sent them all my personal details including bank Details sort code, my ID copies and atm card including UTILITY receipt for Electricity and now they want me to deposit another money to another application called Muchbetter or EcoPay which sounds like a scam to me.
May 5, 2026
Unprompted review
Reply from NetBet.co.uk
Hi,
Thank you for your 5-star review! We truly appreciate your support and are delighted to know you had a positive experience with us.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Harvey from customer service need a…
Harvey from customer service need a promotion and a raise in his salary. Absolutely wonderful job he did and went beyond to help me . Absolute legend and thanks again….give him the ceo job and he will make u millions
May 6, 2026
Reply from NetBet.co.uk
Hi Mark,
What an amazing review — thank you so much for sharing this! 😄 We’re absolutely delighted to hear that Harvey went above and beyond to help you and made such a fantastic impression. Feedback like this means a lot to us, and we’ll definitely make sure your kind words are passed on to him.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi,
We’re delighted to hear that you’re enjoying the site and that our support team has been such a big help.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
This is a scum site like all the rest…
This is a scum site like all the rest no different.How can you loose by playing on outside bet with 10 pence. You can only loose because they manipulate the game.They will say it’s only random which is a big lie they are thieves and big time criminals
May 2, 2026
Unprompted review
Reply from NetBet.co.uk
Hi Loizos,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your recent experience hasn’t met your expectations. Please rest assured that all our games operate using a certified Random Number Generator (RNG), ensuring complete fairness and randomness. The outcomes are not influenced by previous results or individual account activity. Additionally, each of our games and providers is audited by independent authorities to ensure the RNG is functioning correctly and in compliance with industry standards.
We want to emphasize that all players have an equal chance of winning, but outcomes can vary as they are purely random.
We appreciate your continued support, and if you have any further questions or concerns, please don't hesitate to reach out to our support team at uk-support@netbet.co.uk. We’re here to assist you.
Thank you again for your time, and we hope to welcome you back soon.
Best regards,
The NetBet Team
Very helpful and very welcoming with…
Very helpful and very welcoming with helping me again very satisfied
May 3, 2026
Reply from NetBet.co.uk
Hi Natalie,
We’re really pleased to hear that you found our team very helpful and welcoming once again. It’s great to know you’re very satisfied with the support you received — that’s exactly the experience we aim to provide.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi,
We’re really pleased to hear that you had a great experience with our customer service and that your issue was resolved quickly. Thank you for taking the time to share your feedback — it’s truly appreciated.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi,
We’re delighted to hear that you received excellent service. Providing a smooth and positive experience for our players is always our goal, so your feedback is greatly appreciated.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
fast and friendly
May 2, 2026
Reply from NetBet.co.uk
Hi Laura,
We’re really pleased to hear that you found our service fast and friendly. Providing quick and welcoming support is always our goal, so your feedback is greatly appreciated.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi,
We’re delighted to hear that Christina was so very helpful during your experience. It’s great to know you received the support you needed, and we’ll be sure to pass your kind feedback on to her.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
This is a really good casino
This is a really good casino. I highly recommend it. I think it's the best in the UK.
May 1, 2026
Unprompted review
Reply from NetBet.co.uk
Hi Iwona,
Thank you so much for such amazing feedback! We’re absolutely delighted to hear that you consider us the best casino in the UK. Your recommendation truly means a lot to us, and we’re so pleased you’re enjoying your experience with NetBet.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Fake false outdated casino..At all cost Avoid
its a fake Website if you place withdraw it won't be processed after 1,2 days they ask you documents and selfie holding documents and extra extra ..At all cost avoid its fake website ..
April 30, 2026
Unprompted review
Reply from NetBet.co.uk
Hi Nicholas,
We’re sorry to hear about your experience.
If your withdrawal has still not been processed, we would genuinely like to look into the matter in more detail for you. Please contact our Customer Support team so they can review your case and provide further clarification.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Once again
Once again, NetBet are referring me to IBAS for a responsible gambling complaint. I am going to make this very simple for you, since you appear unable — or unwilling — to understand the point being made.
Here is what IBAS themselves state on their own website, under "What IBAS Does Not Cover" (ibas-uk.com):
"We do not consider claims by consumers that they have been allowed to gamble excessively/irresponsibly, unless there is a contractual element to the dispute."
That is a direct quote from the IBAS website. Not my opinion. Not an interpretation. Their own words.
My complaint is precisely about being allowed to gamble excessively and irresponsibly — which means IBAS, by their own admission, cannot and will not handle it. The correct body is the UK Gambling Commission, to whom this matter has already been referred.
NetBet has now referred me to IBAS on multiple occasions for a complaint that IBAS explicitly states falls outside their remit. This raises a serious question: are your staff genuinely unaware of the scope of your own ADR provider, or are you deliberately misdirecting customers to avoid accountability?
What makes this even more staggering is that NetBet has been fined multiple times by the UK Gambling Commission — £748,000 in 2020 and a further £650,000 in 2025 — on both occasions for social responsibility and responsible gambling failures. These are not minor administrative oversights. These are serious regulatory sanctions handed down by the very body that actually governs complaints like mine.
So let me ask you directly, NetBet: you have been repeatedly fined by the Gambling Commission for responsible gambling breaches, yet you are providing customers with incorrect information about where to escalate responsible gambling complaints — why?
A company with your regulatory history should be bending over backwards to handle these complaints correctly. Instead, you are pointing vulnerable customers in the wrong direction, time and time again.
April 29, 2026
Unprompted review
Reply from NetBet.co.uk
Hi Roger,
We understand that you may be dissatisfied with the resolution you received.
You may reach out to the UKGC or the ADR, as you prefer. Should they open any dispute, we will be happy to further cooperate with them.
All the best,
The NetBet Team
Carl is very helpful
April 28, 2026
Reply from NetBet.co.uk
Hi Padungkiet,
We’re really pleased to hear that Carl was very helpful during your experience. It’s great to know you received the support you needed, and we’ll be sure to pass your kind feedback on to him.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Sorting out Welcome offer
I completed the qualifying for the welcome offer and the agent sorted out a problem for me quickly and enabled my free bets. 5*
April 28, 2026
Reply from NetBet.co.uk
Hi Marc,
We’re delighted to hear that everything was sorted quickly for you and that our agent was able to help resolve the issue with your welcome offer and free bets.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
I needed help recently regarding Free Bet
I needed help recently regarding finding something in my account so I used the online help. At first, I had the chat bot, but it quickly established that I needed a human and was put through to a real person who I believe was called Nick.
I had to wait a few minutes until they could read through my query. However, it was dealt with very quickly and I received good advice.
Thank you to Nick. Highly recommended.
April 27, 2026
Reply from NetBet.co.uk
Hi Mark,
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that, after being connected to Nick, your query was handled quickly and that you received helpful advice.
We appreciate your patience while your request was being reviewed, and it’s great to know the overall experience left such a positive impression. We’ll be sure to pass your kind words on to Nick.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Katrina,
We’re really pleased to hear that you found our customer service fast and efficient. Providing quick and reliable support is always our goal, so your feedback is greatly appreciated.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Kiraz,
We’re really pleased to hear that you received a fast and efficient response. Providing quick and hassle-free support is exactly what we aim for, so your feedback is greatly appreciated.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
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