I had just joined as a new customer and went on to wager £20 on the welcome bonus for 100 free spins. However, no spins were given to me. After speaking to Clara on customer support I found out that u... See more
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See what reviewers are saying
There are a lot of betting apps out there but my go to is 100% Netbet! Payout is instant and on the off chance it’s not get in contact and it’s sorted it minutes if not seconds. I’ve been with Net... See more
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I notice all those people giving Netbet 5 stars only out a few words, or say customer service is great Nothing about terrible odds, dreadful limits and generally a waste of time The fact they're... See more
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Totally would use again, currently waiting on withdrawal but came out with 72 quid, 100 spins bonus weren't great pulled 2quid out got more from playing big bass Vegas double down deluxe my go to game... See more
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Company details
About NetBet.co.uk
Written by the company
Bet £20 & Get 100 Free Spins
- 1. Opt-in & Bet £20 on any slots
- 2. Claim your 100 Free Spins under Rewards
- 3. Reel in your wager free spins on Big Bass Splash!
***Terms Apply***
https://casino.netbet.co.uk/welcome-bonus
- 1. Opt-in & Bet £20 on any slots
- 2. Claim your 100 Free Spins under Rewards
- 3. Reel in your wager free spins on Big Bass Splash!
***Terms Apply***
https://casino.netbet.co.uk/welcome-bonus
Contact info
United Kingdom
- netbet.co.uk
You should know
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from NetBet.co.uk
Hi Izabela,
We’re really pleased to hear that you had such a positive experience and that everything was handled quickly and clearly. It’s great to know our team was able to assist you effectively.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Amazing customer service
Amazing customer service, such thoughtful and kind agent on here, great games and fast withdrawals
March 17, 2026
Reply from NetBet.co.uk
Hi Mia,
We’re delighted to hear such wonderful feedback! It’s great to know you enjoyed our games, experienced fast withdrawals, and received thoughtful and kind support from our team — that’s exactly what we strive for.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
My problem was resolved very quickly…
My problem was resolved very quickly and harry was very helpful and kind
March 16, 2026
Reply from NetBet.co.uk
Hi Terry,
We’re really pleased to hear that your issue was resolved so quickly.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Lorenzo,
We’re really pleased to hear that you found our team helpful. Providing a friendly and supportive experience for our players is always our goal, so your feedback is greatly appreciated.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Had Christina she was really helpful…
Had Christina she was really helpful being able to help me get to opt in and sort everything out
March 13, 2026
Reply from NetBet.co.uk
Hi Conrad,
We’re really pleased to hear that Christina was able to help you and guide you through opting in and getting everything sorted.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Borys,
We’re delighted to hear that you’re having a great time and finding the experience fun! Thank you for taking the time to share your feedback — it means a lot to us.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
No problems until I started
No problems until I started
Winning then the problems stared, multiple forced time outs placed on my account followed by a massive bet restriction placed on my account ,they will do and try everything to stop you winning ,customer support absolutely useless (like a mindless NPC) reading off a script with no actual knowledge of the site or how to help you ,if you want a low budget place to play 20p slots then this is the place for you, if you prefer to gamble on a more serious note look elsewhere as this site
March 10, 2026
Unprompted review
Reply from NetBet.co.uk
Hi Bill,
We’re sorry to hear that you feel this way about your experience. Please note that certain features, such as short breaks, can be automatically triggered based on increased activity on an account. These measures are part of our responsible gaming framework and are designed to help promote safer play.
That said, we would be more than happy to look into your situation in more detail and provide you with further clarification regarding the restrictions you mentioned. We’re also sorry to hear that your experience with our support team did not meet expectations, as we always aim to provide clear and helpful assistance.
If you ever need help again or would like us to review your case, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Best betting app yet
Best betting app yet, I did however make a silly mistake and deposited with my card but withdrew it in my partner’s account 🙈, obviously this caused my withdrawal to fail so I contacted customer support and spoke to a guy named carl and as stated by numerous other people, he was fantastic and very helpful once I provided proof of my bank details etc the withdrawal was in my bank the next day. Cheers carl , would highly recommend. 👍
March 4, 2026
Unprompted review
Reply from NetBet.co.uk
Hi Jayjay,
Thank you for sharing your experience with us! We’re really pleased to hear that everything was resolved smoothly in the end.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Efficient.
March 10, 2026
Reply from NetBet.co.uk
Hi Silviu,
We’re glad to hear you found the service efficient. Providing quick and effective support is always our goal, so your feedback is greatly appreciated.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Had some query with netbet and…harvey
Had some query with netbet and contacted them in morning where max the agent was no use or any help ..lazy agent but Harvey appeared next live chat and I ask him same as I asked max and he was able to look into it a fix max 1 outta 10 ...Harvey 8 / 10
March 9, 2026
Reply from NetBet.co.uk
Hi Ryan,
Thank you for taking the time to share your feedback with us. We really appreciate your honesty regarding your experience with our support team.
Your feedback is important to us and will be shared with the relevant team members, as it helps us continue improving the quality of our service.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Ryan,
We’re glad to hear you had a very good experience with us! Thank you for taking the time to share your feedback — it’s always appreciated.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
signed up and deposited £10,no welcome…
signed up and deposited £10,no welcome bonus.bet the whole £10 on the slots and came away with nothing,very poor rtp.have since closed my account
March 8, 2026
Unprompted review
Reply from NetBet.co.uk
Hi Gary,
We’re sorry to hear that your experience didn’t meet your expectations and that you decided to close your account.
We do offer a welcome promotion; however, to take part, players need to opt in to the offer, wager £20, and then claim the free spins from the “Rewards” section once the requirements have been met.
Regarding the game results, please note that all our games operate using a Random Number Generator (RNG), which ensures that outcomes are completely random and fair for every player.
If you would like any further clarification, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Great help from Carl who sorted my…
Great help from Carl who sorted my issues very promptly
March 6, 2026
Reply from NetBet.co.uk
Hi Tyler,
We’re really pleased to hear that Carl was able to help and sort out your issue so promptly.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
STAY AWAY
scam disguised as a 'Gambling site'
unless you are planning on throwing away money with no chance for reward, then this may be for you
March 6, 2026
Unprompted review
Reply from NetBet.co.uk
Hi Ashley,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your recent experience hasn’t met your expectations. Please rest assured that all our games operate using a certified Random Number Generator (RNG), ensuring complete fairness and randomness. The outcomes are not influenced by previous results or individual account activity. Additionally, each of our games and providers is audited by independent authorities to ensure the RNG is functioning correctly and in compliance with industry standards.
We want to emphasize that all players have an equal chance of winning, but outcomes can vary as they are purely random.
We appreciate your continued support, and if you have any further questions or concerns, please don't hesitate to reach out to our support team at uk-support@netbet.co.uk. We’re here to assist you.
Thank you again for your time, and we hope to welcome you back soon.
Best regards,
The NetBet Team
Carl from the live chat is superb
Carl from the live chat is superb! I had a minor technical problem with the welcome bonus and after Carl gave me some different solutions to try we couldn’t quite get it to work so he manually sorted it his end for me he was super quick at replying and very helpful!
March 6, 2026
Reply from NetBet.co.uk
Hi Olivia,
We’re delighted to hear about your great experience with Carl! We’ll be sure to share your kind feedback with him — it will mean a lot.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Totally would use again
Totally would use again, currently waiting on withdrawal but came out with 72 quid, 100 spins bonus weren't great pulled 2quid out got more from playing big bass Vegas double down deluxe my go to game with 45p bets. Didn't get any bonuses on my bonus offer. But not complaining
March 6, 2026
Unprompted review
Reply from NetBet.co.uk
Hi Tris,
Thanks for sharing your experience with us! We’re glad to hear you enjoyed playing and managed to come away with a win — congratulations. It’s also great to know you’re enjoying our selection of games.
We hope your withdrawal reaches you shortly, and we appreciate your balanced feedback regarding the bonus spins as well.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Have a great experience with NetBet…
Have a great experience with NetBet withdrawal are very quick I give it a 10/10
March 5, 2026
Reply from NetBet.co.uk
Hi Ruth,
We’re delighted to hear that you’ve had a great experience with NetBet and that your withdrawals have been processed quickly. Your 10/10 rating means a lot to us — thank you for taking the time to share your feedback!
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
I dealt with Carl and he was extremely…
I dealt with Carl and he was extremely helpful and straight to the point, ideal service by team member leaving a happy loyal cudtomer
March 5, 2026
Reply from NetBet.co.uk
Hi Bradley,
We’re really pleased to hear that Carl was helpful and provided clear, straight-to-the-point support. It’s great to know his service left you feeling happy and valued as a loyal customer.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Great casino! Great games!
Very polite and they do their best to help woth any problems. Very helpful! Great choice of games. Great site!
March 3, 2026
Reply from NetBet.co.uk
Hi Angela,
We’re delighted to hear that you found our team polite and helpful, and that they did their best to assist with any problems. It’s also great to know you’re enjoying the wide choice of games available on the site — thank you for the wonderful feedback!
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Ben,
We’re glad to hear that you found the support helpful. Providing friendly and efficient assistance is always our goal, so your feedback is greatly appreciated.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
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