NetFlorist Reviews 

4,539
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Many customers consistently praise the excellent service, highlighting the ease of the online ordering process and the helpfulness of the staff. People appreciate the prompt and efficient delivery, often noting that gifts arrive on schedule and sometimes even earlier than expected. Clear and timely communication regarding order status also contributes to a smooth overall experience. However, some customers also noted issues with delivery, including gifts arriving late, on the wrong day, or at an inappropriate time for the recipient. There were also instances of products not matching the advertised descriptions or images, such as items being stamped instead of embroidered, or flowers arriving in poor condition. These experiences sometimes led to disappointment and ruined surprises for the recipients.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the promptness and efficiency,... See more

Product

People report ambiguous experiences with product quality and presentation. Many customers praise the... See more

Order

Clients share ambiguous opinions on order, with many reviewers praising the ease and user-friendliness of the... See more

Service

Reviewers mention positive feedback about service, with many expressing delight and satisfaction. Customers... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing disappointment with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A wonderful experience as always. If I could give more than 5 stars I would. Even though it was Easter weekend the order process was a breeze. The flowers are breathtaking, absolutely beautiful. Thank... See more

Rated 5 out of 5 stars

I love sentimental gifts and the fact that you have personalized gifts makes my life easy. Thank you for fast delivery, I am sure that my friend will enjoy her birthday gift.

Rated 5 out of 5 stars

Excellent prompt, service! The flowers are always fresh en the recipient said they smelled so nice. Love the friendly , quirky e-mails. No need to wonder when the flowers will be delivered, ad the... See more

Rated 5 out of 5 stars

I love this, I love the experience it takes away the stress . The order everything is there. The service is amazing I also like the payment options. The delivery service is quick understanding the sta... See more


Company details

  1. Gift Shop

Written by the company

NetFlorist is South Africa's leading online flower and gift delivery site.


Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(4,539)

1,843 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered for same day delivery

I ordered for same day delivery
I ordered around 9 in the morning and the delivery guy still could not make it

Very disappointed in the quality

To be honest i would never prefer them to anyone

July 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Such excellent service Netflorist 🥰

Such excellent service Netflorist, thank you. The driver was not able to deliver the gift as the recipient was not responding. There was proper communication and rescheduling of delivery to the following day which went smoothly. Thank you very much. Looking forward to spoiling someone else soon 🥰

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Important birthday for my mommy 79th

Considering I only placed my order this morning and my mom got her delivery same day…days it all. The happiness she displayed over her surprise delivery is enough! An absolute pleasure ordering and being kept updated on the status of my order. What a pleasure. Thank you 🫶🏻

July 2, 2026
Unprompted review
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Rated 5 out of 5 stars

I ordered the Biltong & Lindt Chocolate…

I ordered the Biltong & Lindt Chocolate Box for a supplier who had recently lost his father, and NetFlorist truly delivered beyond expectations. The hamper was beautifully presented, with premium biltong and Lindt chocolates that struck the perfect balance of comfort and indulgence. The packaging was elegant and respectful, making it suitable for such a sensitive occasion. Ordering was simple, delivery was on time, and the quality was outstanding. NetFlorist helped me send a thoughtful gesture that carried both warmth and professionalism — exactly what I needed. Highly recommended for meaningful gifting.

July 2, 2026
Unprompted review

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