NetFlorist Reviews 

4,534
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Many customers consistently praise the excellent service, highlighting the ease of the online ordering process and the helpfulness of the staff. People appreciate the prompt and efficient delivery, often noting that gifts arrive on schedule and sometimes even earlier than expected. Clear and timely communication regarding order status also contributes to a smooth overall experience. However, some customers also noted issues with delivery, including gifts arriving late, on the wrong day, or at an inappropriate time for the recipient. There were also instances of products not matching the advertised descriptions or images, such as items being stamped instead of embroidered, or flowers arriving in poor condition. These experiences sometimes led to disappointment and ruined surprises for the recipients.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the promptness and efficiency,... See more

Product

People report ambiguous experiences with product quality and presentation. Many customers praise the... See more

Order

Clients share ambiguous opinions on order, with many reviewers praising the ease and user-friendliness of the... See more

Service

Reviewers mention positive feedback about service, with many expressing delight and satisfaction. Customers... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing disappointment with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A wonderful experience as always. If I could give more than 5 stars I would. Even though it was Easter weekend the order process was a breeze. The flowers are breathtaking, absolutely beautiful. Thank... See more

Rated 5 out of 5 stars

I love sentimental gifts and the fact that you have personalized gifts makes my life easy. Thank you for fast delivery, I am sure that my friend will enjoy her birthday gift.

Rated 5 out of 5 stars

Excellent prompt, service! The flowers are always fresh en the recipient said they smelled so nice. Love the friendly , quirky e-mails. No need to wonder when the flowers will be delivered, ad the... See more

Rated 5 out of 5 stars

I love this, I love the experience it takes away the stress . The order everything is there. The service is amazing I also like the payment options. The delivery service is quick understanding the sta... See more


Company details

  1. Gift Shop

Written by the company

NetFlorist is South Africa's leading online flower and gift delivery site.


Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(4,534)

1,835 reviews in the last 12 months

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Rated 1 out of 5 stars

RUINED BIRTHDAY SURPRISE

Firstly, they seem to think that all Businesses close at 5pm, Newsflash, they do not. So the "Birthday Surprise" for my darling was ruined, firstly by them sending a message that something was on the way, and secondly, delivering it after everyone had already gone home. My wife had to wait an extra 10 mins before it arrived. Sorry, but you have lost me as a customer.

July 6, 2026
Unprompted review
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Rated 5 out of 5 stars

I loved how they packaged everything…

I loved how they packaged everything when she sent me a pic after receiving the gift, from the details of the box of wine, card and the chocolates.
I ordered many times from here, and I've never been disappointed thus far... Thanks for helping me make her day special.

July 1, 2026
Unprompted review
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Rated 5 out of 5 stars

First time order

First time ordering and what an amazing and easy experience! Very fast and personalized.

The only thing I can fault NetFlorist on is their automatic and unnecessary change of lower letters to capitals when not required (for instance with names and surnames).

July 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Netflorist - thinking for you!

Netflorist has beautiful gifts made up and so it was easy to choose, together with that they had lovely add-ons making my delivery an amazing package. My gift was delivered on time to the delight of the recipient . Well done Netflorist !

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

I love netflorist

I love netflorist. I use them to gift family and friends who don't live close by. I am happy with the fact that they can deliver personalized gifts same day. Ordered and paid around 11am, it was delivered just before 5pm.

Very happy with the service.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

I love this

I love this, I love the experience it takes away the stress . The order everything is there. The service is amazing I also like the payment options. The delivery service is quick understanding the state of urgency.

July 2, 2026
Unprompted review
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Rated 1 out of 5 stars

I ordered for same day delivery

I ordered for same day delivery
I ordered around 9 in the morning and the delivery guy still could not make it

Very disappointed in the quality

To be honest i would never prefer them to anyone

July 2, 2026
Unprompted review

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