Needed new remote control for netgem box. First person I spoke to, was not helpful at all. Next day spoke to a different support person who very promptly posted item . Was most helpful and obliging.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The new Pleio devices work well. My complaint is with the follow up to questions raised. I have not had any response to 3 separate questions asked at different times. My last question was about subscr... See more
Company replied
Absolute rubbish. I enter a selection of favourite channels, they may be there for say 24 hours and then disappear. Any planned recordings are also prone to disappear. The box is part of a package... See more
Company replied
Persuaded to "upgrade" by Talktalk. What a mistake. No record facility built in, only via USB and then can't watch one while recording another channel. Previous box had built in record and could watch... See more
Company replied
Company details
Written by the company
Netgem TV is a cutting-edge television service that offers a next-generation TV experience for viewers in the UK and Ireland. It provides an extensive selection of over hundreds of selected TV channels, including popular ones such as BBC, All 4, ITVX, and My5, as well as a range of other entertainment options such as Amazon Prime Video, Hayu, Netflix, Rakuten TV, YouTube, TikTok, Acorn TV, and many more. Netgem TV is a game-changer for the television industry as it offers viewers a more personalised, convenient and innovative experience. It brings together traditional TV channels and modern streaming services to offer a seamless and streamlined viewing experience. It is easy to use and has a user-friendly interface that allows users to navigate the platform with ease. One of the key features of Netgem TV is its ability to recommend personalised content based on the user's viewing history and preferences. This ensures that viewers always have access to the content they are interested in, without having to waste time searching for it. Overall, Netgem TV is an innovative and comprehensive television service that caters to the needs of modern viewers. With its extensive range of channels and on-demand content, user-friendly interface, and personalised recommendations, it is a must-have for anyone looking for a more convenient and enjoyable TV viewing experience.
Your TV. Your choice.
No commitment. Free shipping. Hassle-free returns.
There are no shipping costs and you'll receive your Netgem TV box within 5 days.
During the COVID-19 crisis, please note that our delivery service might take a little bit longer than usual but we are up and running so don't miss out on great TV!
Our TV boxes are all covered by a 1-year warranty from the day you receive it.
Contact info
Bank Chamber, 6 Borough High Street, SE1 9QQ, London, United Kingdom
- 02036573639
- support@netgem.co.uk
- netgem.tv
3.1
Average
249 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great seller
Great seller, sent me remote replacement for NETGEM sound bar free of cost.
December 14, 2021
Unprompted review
Reply from Netgem TV
Hi Danish, Thanks for your review. Hope you continue to enjoy Netgem TV.
Absolutely a Brilliant Team
Absolutely a Brilliant Team
Respectful, patient and skilful.
Probing the issue and delivering a resolution for my old device to match their new services.
Netgem make you feel that even though you're a customer, that you are also part of their team.
Thank you Netgem, you live by your name which is the ultimate distinction.
December 2, 2021
Unprompted review
Reply from Netgem TV
Hi Jeffery, Thanks for your feedback and review. Really pleased to hear you're so happy with us, thank you so much for taking the time to let us know with a 5 star review. We'll, of course, keep working hard to keep this up. Continue to enjoy your TV service.
Rubbish service could not wait to leave1
Rubbish service could not wait to leave
October 23, 2021
Unprompted review
Reply from Netgem TV
Hi Alexander. We're really sorry to hear you weren't happy with your Netgem box. Did you contact our customer support at any point, as we can't find a record of this? Either way, we are always looking to improve the service so we would love to find out more about what you didn't like, and of course what you did like too. We regularly add new channels & apps (including 5 today!) and have thousands of happy customers, but there's always room for improvement, so we'd appreciate your honest feedback via our support email - support@netgem.co.uk. Kind Regards. Netgem Support
I got a box and it is brilliant…
I got a box and it is brilliant everything on it premier sports
September 18, 2021
Unprompted review
Reply from Netgem TV
Hi Darren, thanks for the review and feedback. Continue to enjoy Netgem TV
A right netGEM of a product
Amazing product with plenty of free channels and the phone support is impeccable
September 9, 2021
Unprompted review
Reply from Netgem TV
Hi Susan, Thanks very much for your review and feedback. Continue to enjoy Netgem TV.
Good value for £10 a month
Good value for £10 a month, used to pay 3x more on Sky
July 28, 2021
Unprompted review
Reply from Netgem TV
Hi Mark, Thanks for the review, we are always adding more content and features. Continue to enjoy Netgem Tv
Reply from Netgem TV
Hi Jessica, Thanks for the review and feedback. Continue to enjoy Netgem TV.
Fantastic customer service
Fantastic customer service, quick delivery and fantastic product.
July 13, 2021
Unprompted review
Reply from Netgem TV
Hi. Thanks for the feedback and review. Continue to enjoy Netgem TV
Great customer service
Great service in providing us with a freeview box for the Euros final on Sunday. Works perfectly.
Fantastic effort and well done
July 13, 2021
Unprompted review
Reply from Netgem TV
Hi Adrian, Thanks for the review and feedback. Continue to enjoy Netgem TV.
Everything working fine .....except ITV…
Everything working fine .....except ITV hub no playback or live tv since last update. If i do manage to get any playback it just keeps pausing every 5mins.
July 10, 2021
Unprompted review
Reply from Netgem TV
Hi Mrs Plant. Thanks for your review and feedback. we are sorry we are currently experiencing some problem on the ITV hub, we are awaiting the resolution of this and we hope it will be very soon. very sorry for the inconvenience.
Big improvement for the TV
Very happy and working well. My smart TV wasn't so smart so this makes things a whole lot better. The mobile app is a good bonus and great to be able to cast things direct to the TV.
July 5, 2021
Unprompted review
Reply from Netgem TV
Hi Tim, Thanks for the review and feedback. Continue to enjoy Netgem TV.
I enjoyed using Netgem because when I…
I enjoyed using Netgem because when I was watching MotoGP the quality was good and it wasn’t pausing and it was very smooth. I was also watching the football games on BT Sport and I loved how smooth the video was going and there was no interference.
July 2, 2021
Unprompted review
Reply from Netgem TV
Hi Nisa, Thanks for your review and feedback. Continue to enjoy Netgem TV.
Brilliant little box
Freeview works well, and has multiple other awesome channels like Fox and Comedy Central for example.
Also has Youtube, Prime, etc.
Really brilliant device 👍
June 25, 2021
Unprompted review
Reply from Netgem TV
Hi Shaun, Thanks for the review and feedback. Continue to enjoy Netgem TV.
Excellent tv service
Excellent tv service, got all my favourite channels and streaming in one place. Set up is easy and will definitely recommend with great customer service as well
May 13, 2021
Unprompted review
Reply from Netgem TV
Hi Milly, Thanks for your review and feedback. Continue to enjoy Netgem TV.
Hi j would like to know if the…
Hi j would like to know if the Broadband and netgem tv is available in England tried putting my postcode in the website but does not recognise it why is this please PC is NR323QB thank you
May 8, 2021
Unprompted review
Reply from Netgem TV
Hi Rivhard, Netgem Tv is available in the whole of England. We do not specifically provide broadband, but we have partners who provide broadband and the TV service as a bundle. please see link to our website for these partners or to subscribe directly for our TV subscription service. You can however subscribe to Netgem TV service and use with any broadband provider of your choice. https://www.netgem.co.uk/sign-up/
Ignoring cancellation emails
I have emailed twice now wishing to cancel my membership but I’ve had no response what so ever.
May 1, 2021
Unprompted review
Reply from Netgem TV
Hi Iain, Sorry to hear you wish to cancel your subscription. I have actually checked through all correspondence and we do not seem to have received an email from you regarding this. We shall contact you immediately and resolve this for you. We always endeavour to respond to our customers in a very timely manner.
The whole family has been enjoying the…
The whole family has been enjoying the box and all the different services for some time now and everyone is happy. The menus and various sections are really helpful when it comes to finding the right program to watch. I never had to call customer service and never had any tech problems.
April 23, 2021
Unprompted review
Reply from Netgem TV
Hi Frank, Thanks for the feedback and review. Continue to enjoy Netgem TV.
Better options than free view tv
Better options than free view tv. Would recommend to everyone
April 21, 2021
Unprompted review
Reply from Netgem TV
Hi Samuel, Thanks for the review and feedback. Continue to enjoy Netgem TV.
This is the biggest waste of money and…
This is the biggest waste of money and trying to cancel your membership is mine field. Literally everything is a paid account to watch : Amazon, Netflix... and you pay for their box to do so.
February 19, 2021
Unprompted review
Reply from Netgem TV
Hi Sara, we have over 30,000 hours of on demand content from catch up services including BBC iPlayer, ITV hub, ALL4, My 5 , ITV and UK TV. Which are all free to view. We also have access to box sets and box office movies with Prime video, Youtube, Rakuten, Britbox, Hayu etc and we are constantly adding new contents to our line up. You can also find things to watch quicker and easier with Universal search, Amazon Alexa and personal recommendations. we also have the Netgem TV mobile app where you can watch channels on the go and connect as many devices as you like. You can also pause, rewind and record 135 Freeview channels including 15 HD. I have had a look at your account and it seems you are on our special subscription for £3.99 a month which have all the above, also with the current pandemic, we have temporary added premiere sports to your subscription package which is worth £9.99 on its own.
To view our latest content please click on the link - https://www.netgem.co.uk/whats-on/. We have emailed you the cancellation process, alternatively could you please contact our helpdesk on live chat on www.netgem.co.uk/support or on telephone 0207 242 0163 or 0800 031 5039.
Excellent cable TV
Excellent cable TV. Far ahead of it competitors in quality and competitive on price. Wouldn't chose any other. 👍
February 8, 2021
Unprompted review
Reply from Netgem TV
Hi Joe, Thanks very much for your feedback and review. Continue to enjoy Netgem TV.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.