Neural D Reviews 

I contacted support about a fault with my Quad Cortex. The support team were very responsive and helpful. They repaired my unit and had it back to me within a couple of weeks.
I'm really happy with the service provided.

This is a fake website; the layout says it all—no explanation or other info regarding usage possibilities, BUT it DOES say that you can upgrade to the pro version, because the first free rendering yields no results but suspiciously gets stuck halfway.If the 3D results are that as they say, Why not offer the opportunity to truly evaluate their services by converting the 3D model at least once into a printable STL file, which is what most users will use? A graphic image alone says nothing about the final product. But only after choosing an annual subscription. If their app is really that much better. Before paying for a subscription ?

I bought the Archetype: John Mayer X and it has a kind of digital or strange artifacts sounds when you use any high gain. I contacted them and they said all sales are final even though it would take them 15 seconds to remove my license and refund me. It tells me they are low life. Sad...

A purchase gone horribly wrong. I am usually the first one to admit if I made a mistake without any delay, but it seems that honesty and loyalty doesn't mean anything as Neural DSP has sadly become just another corporate greedy monster. No, we as consumers are no longer seen as valued customers but are merely and sadly reduced to a means to an end.

Great content and sound, but on windows it sounds horrible and lags your system, even on 9950x3d and 128gb ram. On mac there is no issue at all only showing where their focus are.

Bought a Quad Cortex in September 2024. After about a year of normal use, all analog inputs suddenly dropped to extremely low levels — roughly 20–25 dB below where they should be, confirmed by controlled measurements against reference equipment.

Neural DSP support acknowledged the issue ("doesn't sound right") but ultimately directed me to the retailer for repair. The unit was sent in, the I/O board was replaced, but the fault remains completely unchanged. There is no indication in the repair report that the problem was verified before or after the repair.

The retailer (Thomann) has been equally unhelpful — months of correspondence, no acknowledgement of the failed repair, and repeated requests to send the unit in again with no commitment to a resolution. Between Neural DSP and Thomann, the customer ends up stuck in a loop where neither party takes ownership of the problem.

I'm now pursuing the matter through consumer protection authorities.

The Quad Cortex is an expensive unit marketed at professionals. When it fails, you expect the support process to actually resolve the issue — not just swap a board without verification and send it back with the same fault.

Migrated from Windows to Linux.
Tinkering trying to get a plugin working on Linux. This requires multiple license activations, due to trial and error and ephemeral runtimes. The license activation
is unfortunately handled through iLok. They are handling the license transfer manually since it required a support ticket through their license manager (an extra client application lol). Now I have to wait and don't know when I will get those licenses back or if.
What the hell is this process? This is some 2000s technology right there.

Try to blame me. To not know how to authorize plugins. I done many iLok with no issue.
They sound great.

Awful company, had Bluetooth issues with a nano cortex for as long as I have owned it so I raised a ticket and they asked question upon question about what gear I’m using and then stopped responding. Don’t think they will see any more of my hard earned.

Very good sounds. Activation a bit complicated.(Plug ins)

Support was fast but of no use. Had a lot of issues with plugins but had virtually no support with issue. Other standalone guitar software works fine, their's has a lot of issues when opening applications.I suspect the iLok protection systems is the problem. Tries a Quad cortex which was a pain to set up with a DAW and all support said was read the manual, which isn't very helpful.

My problem has been solved in no time.